Software Engineer

About Client:

Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media.

Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia.

Job Title: ServiceNow Developer – Level 6

Key Skills:

Job Locations:

Shifts:

Interview:

Experience:

Budget:

Education Qualification:

Who are we looking for?

A mid-senior level ServiceNow developer and admin. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. Should have managed ServiceNow administration and development. Should be proficient in ITSM and CSM

Technical Skills:

• Experience in ITSM and CSM administration and development work with enhancements and integrations.
• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists
• Experience on creation and customization of complex workflows and custom workflow activities
• Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages
• Experience in CMDB, Discovery

Must have skills:

• Must be ServiceNow CSA certified
• Must be ITIL v3 certified
• Must have recent 2024/2025 delta certifications in ServiceNow
• Must have experience with how to GlideRecord query a client script and business rule
• Must have experience in interpreting user requirements
• Must have experience and examples with designing in Flow Designer
• Must have experience in CSM and Retail Service Mgmt.

Process Skills:

• Gathering requirements and converting BRD’s into technical requirements
• Good Understanding of ITIL v3 processes
• Created design patterns & implementation plans for ServiceNow enhancements
• Ability to execute test plans, create test cases test data and contribute to appropriate software (including programming languages) development life cycle methodology and application of specialized business and technical knowledge.

Behavioral Skills

• Resolve technical issues of projects and Explore alternate designs
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
• Train and coach members of project groups to ensure effective knowledge management activity.

Qualification:

• 5 to 10+years of relevant working experience in ServiceNow
• Any Graduate

akhila.vadla@people-prime.com