SME - Asset Management Operations

We are seeking a seasoned and execution-driven indivudal to lead delivery for our non-investment focussed client relationships. This role requires a strategic thinker with a strong bias for action, process discipline, and team leadership. You will be responsible for overseeing service delivery teams, improving KPIs, implementing scalable processes, and driving cross-functional collaboration to ensure operational excellence and client satisfaction.
This is a high-impact, high-ownership role ideal for professionals who thrive in fast-paced, high-accountability environments. Key Responsibilities: Operations Leadership: - Lead and manage day-to-day operations across client-facing delivery teams. - Ensure adherence to internal SLAs, TAT, quality benchmarks, and overall client satisfaction. Performance Management: - Define and track key performance indicators (TAT, SLA compliance, resource utilization). - Drive continuous improvement in productivity, quality, and delivery metrics. Strategic Execution:

- Translate business strategy into operational plans.
- Oversee capacity planning, workload distribution, shift structures, and team bandwidth management. Team Leadership:

- Manage and coach mid-level managers and team leads; drive team performance and accountability.
- Foster a culture of transparency, ownership, and high standards. Process Excellence:

- Identify operational bottlenecks and lead initiatives for SOP development, automation, and process optimization.
- Roll out workflow changes, tech tools, and process enhancements effectively across teams. Customer-Centric Operations: - Proactively manage escalations and ensure client expectations are consistently met or exceeded. - Align internal workflows and quality metrics with external client requirements. Governance & Compliance: - Maintain adherence to quality standards and industry regulations. - Ensure documentation and audit-readiness across operations.