Posted:5 hours ago|
Platform:
Work from Office
Full Time
We are seeking a seasoned and execution-driven indivudal to lead delivery for our non-investment focussed client relationships. This role requires a strategic thinker with a strong bias for action, process discipline, and team leadership. You will be responsible for overseeing service delivery teams, improving KPIs, implementing scalable processes, and driving cross-functional collaboration to ensure operational excellence and client satisfaction.
- Translate business strategy into operational plans.
- Oversee capacity planning, workload distribution, shift structures, and team bandwidth management.
- Manage and coach mid-level managers and team leads; drive team performance and accountability.
- Foster a culture of transparency, ownership, and high standards.
- Identify operational bottlenecks and lead initiatives for SOP development, automation, and process optimization.
- Roll out workflow changes, tech tools, and process enhancements effectively across teams.
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