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SME - Asset Management Operations

0 years

0 Lacs

pune maharashtra india

Posted:3 days ago| Platform: Linkedin logo

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Skills Required

management leadership service collaboration compliance drive metrics strategy planning transparency development automation optimization workflow governance regulations documentation audit

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a seasoned and execution-driven indivudal to lead delivery for our non-investment focussed client relationships. This role requires a strategic thinker with a strong bias for action, process discipline, and team leadership. You will be responsible for overseeing service delivery teams, improving KPIs, implementing scalable processes, and driving cross-functional collaboration to ensure operational excellence and client satisfaction.
This is a high-impact, high-ownership role ideal for professionals who thrive in fast-paced, high-accountability environments.Key Responsibilities:Operations Leadership:
  • Lead and manage day-to-day operations across client-facing delivery teams.
  • Ensure adherence to internal SLAs, TAT, quality benchmarks, and overall client satisfaction.
Performance Management:
  • Define and track key performance indicators (TAT, SLA compliance, resource utilization).
  • Drive continuous improvement in productivity, quality, and delivery metrics.
Strategic Execution:
  • Translate business strategy into operational plans.
  • Oversee capacity planning, workload distribution, shift structures, and team bandwidth management.
Team Leadership:
  • Manage and coach mid-level managers and team leads; drive team performance and accountability.
  • Foster a culture of transparency, ownership, and high standards.
Process Excellence:
  • Identify operational bottlenecks and lead initiatives for SOP development, automation, and process optimization.
  • Roll out workflow changes, tech tools, and process enhancements effectively across teams.
Customer-Centric Operations:
  • Proactively manage escalations and ensure client expectations are consistently met or exceeded.
  • Align internal workflows and quality metrics with external client requirements.
Governance & Compliance:
  • Maintain adherence to quality standards and industry regulations.
  • Ensure documentation and audit-readiness across operations.

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Crisil

Financial Services

Mumbai Maharashtra

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