539 Shrinkage Jobs - Page 17

Leading BPO in Pune/ Bangalore/Kolkata Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT, SLA Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Greetings!! We are hiring for the role of Team Leader - Customer service (Chat/ E-mail process) Roles and Responsibilities Manage operations team to achieve targets, including CSAT, SLA management, shrinkage, attrition, and coaching. Ensure effective communication among team members through regular meetings and feedback sessions. Monitor chat/E-mail process performance and implement improvements to enhance customer satisfaction. Develop strategies to reduce churn rates by identifying areas of improvement. Collaborate with other departments to resolve issues related to billing, sales, or technical support. Eligibility Criteria Excellent English communication skills. Minimum 2 years of experience as a Team Leader on paper is mandatory. Must have experience of handling a team of Customer Service Chat/E-mail process. Undergraduates can apply. Candidates working as SME or Sr. Executive are not eligible. Candidate must be from BPO background. Candidates must be from customer Service background not from Sales background. Telecom domain will be an added advantage Permanent Work from Home Salary - upto 5 LPA (Hike on last drawn) Kindly go through the requirement carefully. Share your resume on asawri.patil@ril.com

Blended Ecommerce process (Chat, Email, Voice) Domestic Inbound process Customer Service Immediate Joiner preferred Call or DM Runa-9883734566 Required Candidate profile Qualification- Any Graduate Minimum 1year experience required as a Team Leader in any BPO

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call now HR Salman 7666535407

Qualification: Minimum 10th pass Roles and Responsibilities Achieve and exceed sales target for the category by enhancing conversion ratios and average transaction values through satisfactory consumer counseling and delivering customer service of the highest standards; cross selling and up selling. Ensure that shrinkage is within the budgeted norm by adherence to proper stock management procedures and vigilance without adversely affecting the customer service levels. Ensure compliance with SOP, Company policy and standards. Ensure that high standards of retail are maintained at the store by ensuring stocking of products and display with adherence to standards and assist in stock staking. Ensure accurate and smooth sales transaction, cash handling and accounting and performance of other cashiering duties in accordance with the SOP. Provide regularly, necessary qualitative and quantitative reports to management on sales and stock as well as feedback on customers for their preferences etc. to facilitate decision making.

Roles And Responsibility: Achieve and exceed sales target for the store by ensuring product availability, product presentation, customer service and overall high level of store standards and customer experience. Control expenses within the budget by proper planning, efficient and effective utilization of resources and reducing wastage. Ensure that shrinkage is within the budgeted norm by adherence to proper stock management procedures and vigilance without adversely affecting the customer service levels. Ensure that the store and its people are in compliance with the policies and procedures of the company as well as relevant laws that apply including but not limited to licenses, all employment laws, wage and working hours, working conditions, human rights and equal employment opportunities. Ensure that high standards of retail are maintained at the store including implementing of Planogram, discipline of operating hours, Hygiene, Health & Safety, Security, Product availability, ticketing, visual merchandising, staffing etc. Provide regularly, necessary qualitative and quantitative reports to management on customers, sales, stock, competition, promotions etc. to facilitate strategy alignment and decision making. Ensure implementation of Marketing, promotions and Visual Merchandising plans and programmes at store level. Ensure that company assets in the store are properly maintained, accounted and utilized to maximize returns. Manage inventory in a manner that it is correctly accounted, available, provides high returns on investment and is not prone to ageing and waste. Provide input to planning, budgeting and forecasting to assist in business planning process. Ensure that all administrative processes pertaining to people management including but not limited to Scheduling, Attendance, Leave, PMS, grievance handling, etc. are carried out in a timely and accurate manner. Provide leadership to the store team to improve their engagement and contribution by coaching, mentoring, and culture & Team building, personal & professional development and participation thereby also ensuring retention and talent development for business expansion and growth. Ensure customer delight by delivering high standards of retail environment, product availability & presentation, high quality staff interface, resolution of customer complaints and speedy check out, thereby maintaining high level of customer loyalty.

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Must have Min 1+yrs Exp as Team Leader from International Chat / Voice/ Email US process BPO. Well Versed in KPI's & Team Handling skills US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Job Description: We are seeking a highly motivated and experienced Operations Manager / Senior Manager Operations to join our dynamic team. The ideal candidate will have a strong background in managing international BPO operations and a proven track record of driving operational excellence. Key Responsibilities: Oversee day-to-day operations of the BPO center, ensuring smooth and efficient processes. Develop and implement operational strategies to improve productivity and quality. Manage and mentor a team of supervisors and agents, fostering a positive and high-performance work environment. Monitor key performance indicators (KPIs) and implement corrective actions as needed. Collaborate with cross-functional teams to ensure alignment and achievement of business goals. Handle client interactions and ensure high levels of customer satisfaction. Identify and mitigate operational risks to ensure business continuity. Drive continuous improvement initiatives to enhance operational efficiency. Maintain the P&L (Profit and Loss) of the account, ensuring financial targets are met. Qualifications: Graduate 8+ years of experience in managing international BPO operations. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proven ability to manage multiple projects and meet deadlines. Proficiency in using BPO-related software and tools. Strong analytical and problem-solving abilities. Competitive salary and performance-based incentives. Opportunities for professional growth and development. Collaborative and inclusive work environment.

Experience in BPO Industry- Travel Team Leader operations - International Voice only Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader 24/7 set up

Experience in BPO Industry Team Leader operations - International Voice only Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader 24/7 set up

Experience in BPO Industry- Domestic process Team Leader operations Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader KPIs 6 days working- Day shift

Leading BPO in Kolkata and Pune Hiring For Team Leader/Assistant Manager Travel Process International Voice Process CTC UPTO 7 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Role & responsibilities Team Lead Preferred candidate profile Responsibilities Supervise and manage daily call center operations and team activities. Monitor and evaluate team performance, providing regular feedback and coaching. Handle escalated customer inquiries and complaints effectively and professionally. Analyze call center metrics to identify areas for improvement and implement solutions. Conduct regular team meetings and training sessions to enhance team skills and knowledge. Ensure adherence to company policies, procedures, and customer service standards. Collaborate with management to develop strategies for improving customer satisfaction and operational efficiency. Perks and benefits 5 days working General shift timing immediate joiner

We are actively hiring for TEAM LEADER!!! Designation- Team Leader Location- Thane Requirements- - Need Good Communication Skills - Relevant Customer Service Background - Should have minimum 1 year Team Leading experience - Knowledge about Team leader Metrix Interested candidates can connect for further details on - Simran Rana- 9137514621

We are actively hiring for TEAM LEADER!!! Designation- Team Leader Location- Malad West Shift- Day Shift (6 days working with 1 weekoff) Requirements- - Need Good Communication Skills - Experience with travel domain is required. - Relevant Customer Service Background - Should have minimum 1 year Team Leading experience - Knowledge about Team leader Metrix Interested candidates can connect for further details on - Simran Rana- 9137514621

Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Pune Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

Min 5 yrs exp in international voice as Manager(Only from international bpo) LOCATION-HYDERABAD Budget 13 lpa Drop cv on supreet.imaginators@gmail.com

International BPO experience required International Voice experience mandatory Minimum 1 years experience as a team leader Excellent Communication skills Sales experience will be a add on WhatsApp/ Call at 7341113233

Tata Consultancy Services is Hiring at @Pune location for a Team Lead Role Note: Candidates with relevant experience in Team Leading for Property and Casualty Insurance domain specifically working in Personal Lines can apply Please go through Norms and Eligibility criteria. Job Role - Team Lead Process - Property and Casualty Insurance Experience Required : Overall 5-10 years of experience in Team Leading Should have knowledge of all Team Leading activities like (Shrinkage, Attrition, SLA management, Team handling, KPI etc.) Should have worked in Insurance process (Property and Casualty, Personal Lines ) Should be flexible to work in any shifts. Eligibility criteria - 15 years full time education (No Correspondence). Excellent communication skills should be able to clearly articulate. All educational and employment documents are mandatory at the time of joining. Ready to work in any shifts TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately".

Position : Team Leader Operations Location : Gurgaon Experience : Minimum 2 years in a similar role Education : Graduate (Mandatory) Industry : E-commerce (Mandatory) Reporting To : Assistant Manager – Operations Team Size : 15-20 Team Members Role Overview : We are looking for an experienced and data-driven Team Leader to manage our dynamic E-commerce operations team. The ideal candidate will have a background in leading high-performance teams within an e-commerce environment, ensuring smooth daily operations, driving customer satisfaction, and focusing on continuous process improvements. The Team Leader will be responsible for managing team performance, guiding team members, and collaborating across departments to meet organizational goals. Key Responsibilities : Operational & Performance Management : Supervise daily operations to ensure adherence to key performance metrics like response time, resolution rate, and customer satisfaction (CSAT). Monitor and analyze trends in team performance, identifying areas of improvement and implementing corrective actions to drive efficiency. Collaborate with Workforce Management (WFM) to adjust staffing levels for peak volume and maintain service levels. Ensure that all team members consistently meet performance targets in a fast-paced, target-driven environment. Implement and monitor performance improvement plans (PIPs) for underperforming team members. Team Leadership & Development : Manage, coach, and mentor a team of 15-20 agents, fostering a positive work environment and ensuring continuous improvement. Conduct 1:1 coaching sessions, performance reviews, and career development plans for team members. Develop and implement recognition and incentive programs to drive engagement and motivation. Provide floor support and handle escalations as needed, ensuring timely resolution and maintaining customer satisfaction. Analytics & Reporting : Create and maintain real-time dashboards to monitor key performance indicators (KPIs) and team metrics. Prepare reports on team performance, providing insights and action plans to leadership. Use analytical tools (Excel, PowerPoint, or similar) to generate and present performance data, identifying trends and making data-driven recommendations for improvements. Process Improvement & Automation : Identify and implement opportunities for process optimization and automation to enhance efficiency. Work closely with Quality & Training teams to refine agent training, improve knowledge bases, and enhance soft skills for better resolution rates. Apply best practices from the e-commerce industry to streamline operations and improve overall team performance. Cross-Functional Collaboration : Collaborate with internal teams such as Operations, WFM, Quality, and Technology to improve processes and ensure smooth operations. Assist in the development and execution of training materials and strategies to enhance agent skills and knowledge. Work with technology teams to optimize tools and infrastructure for better team performance. Stakeholder & Escalation Management : Act as the point of escalation for customers when needed, ensuring timely resolution and maintaining high customer satisfaction. Communicate effectively with stakeholders, reporting on progress, challenges, and opportunities for improvement. Required Skills & Qualifications : Experience : Minimum 2 years in a similar role, preferably in e-commerce customer service or an operations-based environment. E-commerce Background : Experience in e-commerce customer service or chat process operations is mandatory. Analytical Skills : Strong ability to interpret data, analyze trends, and use insights to improve team performance. Leadership : Proven ability to manage, motivate, and develop a high-performing team, with strong coaching and mentoring skills. Communication : Excellent verbal and written communication skills for effective interaction with team members and stakeholders. Process Improvement : Experience in identifying opportunities for operational efficiencies and driving continuous improvements. Customer-Centric Focus : A strong commitment to improving customer satisfaction and resolution rates. Resilience & Agility : Ability to adapt and lead in a fast-paced, dynamic, and target-driven environment. Cross-Functional Collaboration : Ability to work effectively across various departments (Quality, Training, WFM, Tech) to ensure operational excellence. Contact person- Nidhi Rastogi 8630322833 nidhi.rastogi@igtsolutions.com

Job description: Should have Call center BPO experience Should have knowledge of dialers, loading raw dumps. Manage Team of Individuals Resolve Customer Complaints Conduct Quality Assurance Surveys with Customers Required Candidate profile: Should be currently designated as a Team Leader for at least 1 year on paper. Must be very much aware about attrition, shrinkage & KPI. Candidate must be Graduate & proficient in Hindi (speak) and English language. Ready to work in Rotational Shifts Call HR / Watsapp Profile to 8087836405

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, max CTC 4 LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role & responsibilities: The Loss Prevention Associate plays a crucial role in protecting company assets by preventing theft, fraud, and operational loss within a retail store. This position requires constant monitoring of customer and employee activity, responding to security incidents, and enforcing store policies to maintain a safe shopping environment. Theft & Fraud Prevention: Monitor store entrances, exits, fitting rooms, and high-risk product areas for suspicious behavior. Observe and identify shoplifting attempts, employee theft, and fraudulent transactions. Utilize surveillance cameras (CCTV) and other security tools to monitor store activity. Conduct bag checks, receipt verification, and employee inspections as required by store policy. Incident Response & Apprehension: Document and report all incidents, theft attempts, and suspicious activities in detailed reports. Assist in investigations of internal theft, cash register discrepancies, and policy violations. Safety & Store Compliance: Ensure emergency exits, alarm systems, and security measures are functioning properly. Help prevent workplace violence and ensure a safe shopping environment for customers and employees. Collaboration & Training: Work with store associates and management to educate them on theft prevention strategies. Participate in store meetings to discuss security concerns and trends. Assist in implementing and improving security procedures to reduce shrinkage. Preferred candidate profile Intermediate or Graduation(preferred). Prior experience in retail loss prevention, security, or law enforcement is a plus. Strong observational and decision-making skills. Ability to remain calm and professional in high-pressure situations. Knowledge of retail security systems, including CCTV and alarm systems. Ability to work flexible hours, including nights, weekends, and holidays.