653 Shrinkage Jobs - Page 17

Roles and Responsibilities Manage daily operations of the center, ensuring efficient use of resources and meeting performance targets. Oversee team handling, shrinkage control, attrition management, AHT reduction, SLA adherence, CSAT improvement initiatives. Develop and implement strategies to reduce shrinkage rates and improve employee retention.

Hiring collection manager who is managing the team for field Domestic Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Kannada Required Candidate profile Work from Office-Bangalore call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Urgent Hiring Role: Team Lead Support CTC: As Per Hr Policy Location: Mumbai - Seawoods Key Responsibilities: Leading and motivating a team (~15 FTEs) to meet and exceed personal targets and team SLA expectations (e.g. KPIs, productivity & quality) Managing Workflow in order to maintain overall department expected service delivery, including regular schedule and capacity planning Managing and being a POC for all customer and team related escalations Conducting regular one to ones, team meetings and performance reviews Defining, reviewing and providing ongoing, meaningful feedback on performance objectives to employees Taking measurable actions to monitor and increase engagement, motivation and retention of employees. Working closely with management team to resolve potential client escalations Providing regular and ad hoc reporting to management team Proactively identifying and communicating market trends and insights Constantly cooperating with internal stakeholders to keep service up to date Qualification Requirements: 5+ years experience as a Team Lead in the service-providing industry, preferably in banking or fintech environment Experience in KPIs and Target implementation from the scratch Ability to multi-task, prioritize, manage time effectively and think outside the box Experience in Data analytics, working with mid data volumes Ability to work under pressure in a fast-paced environment, with a strong focus on customer satisfaction Excellent communication, engagement and people development skills Bachelor degree Willing to work Nights and Weekends on a rotating shift basis We consider as a plus: previous startup experience knowledge of the credit card or consumer finance industry, especially fintech proficiency in SQL/ Advanced Excel or any other data manipulation tool

Experience - Banking Process is mandatory and Please share your profile at surbhi.malhortra@nlbtech.com Graduate in Finance, Accounting, Business Administration, or related field. Previous experience (5+ years) in a back-office role within the financial services industry, with at least 2 years in a supervisory or leadership capacity. Oversee the end-to-end process of Business Banking, from receiving requests to resolution, ensuring accuracy and adherence to timelines. Identify opportunities to streamline the processes and enhance efficiency. Collaborate with cross-functional teams to implement process improvements and system enhancements. Generate performance reports and key performance indicators. Stay updated on regulations, guidelines, and best practices related to Business Banking, always ensuring compliance. Develop and maintain comprehensive documentation of processes, policies, and procedures. Conduct regular training sessions for staff to ensure a thorough understanding of procedures. Drive continuous improvement initiatives to streamline processes and enhance overall efficiency. Please Share your profile at surbhi.malhotra@nlbtech.com

Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments KEY RESPONSIBILITIES Preferred candidate profile On-the-job training. Performance Reporting Maintaining MIS Address : HDB Financial Services,Suryodaya ,5th Floor Near Prakash Nagar Metro station Begumpet- Hyderabad

Responsibilities: * Ensure accuracy within tolerances * Collaborate with design team on new projects * Maintain inventory levels * Manage pattern library updates * Create accurate patterns from designs Provident fund

Hiring: Customer Support AM International Voice Process Location: Bangalore Work from Office | Rotational Shifts | 5 Days Salary: Up to 11 LPA Experience: 7+ Years in International Voice with Leadership Role About the Role: We are looking for a dynamic and experienced Customer Support Assistant Manager to manage and lead customer service team in an international process. The ideal candidate will have a strong background in people management, performance improvement, and customer satisfaction, with a proven track record in driving KPIs and team development. Key Responsibilities: Manage customer support team & drive CSAT People management: Reviews, appraisals, performance discussions Handle escalations, ensure SLA/KPI targets Sales, cross-sell/upsell campaigns Workforce & resource planning Manage shrinkages, training, and quality KPIs Interested candidates can reach out to me @ 70112 55603

Roles and Responsibilities Manage a team of 15-25 members, ensuring effective communication and collaboration among team members. Conduct regular performance reviews, provide feedback, and coach employees to improve their skills and productivity. Develop and implement strategies to reduce attrition rates through employee engagement initiatives. Monitor KPIs such as shrinkage, KRA completion, and SLA adherence to ensure high-quality service delivery. Identify areas for improvement and develop action plans to address them. Desired Candidate Profile Strong understanding of KPIs (Key Performance Indicators), KRAs (Key Result Areas), SLA management. Excellent communication skills with ability to build strong relationships with employees at all levels. Note: We are looking for a Team Lead in NON-IT domain. Candidate should have min 2 year of exp as a team lead with strong knowledge in attrition, shrinkage, people management and client management. 24*7rotational shift with 2 rotational week offs. Candidates from Hyderabad will be preferred. Notice Period- 0-30days. TL on paper designation is mandatory.

We are looking for a Team Lead in GIS domain. Candidate should have min 2 year of exp as a team lead with strong knowledge in attrition, shrinkage, people management and client management. Knowledge in GIS is not mandatory. 24*7rotational shift with 2 rotational week offs. Candidates from Hyderabad will be preferred. Notice Period- 0-30days. TL on paper designation is mandatory.

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Contact Person : Nidhi Rastogi 8630322833 Share resume at nidhi.rastogi@igtsolutions.com

Aakash Education Services Ltd looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at chandarani@aesl.in / 9311723086 (whatsaap), in the below format 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Lead and manage a team of inside sales executives to achieve individual and team targets. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader of BPO industry. 7. Develop and implement sales strategies to maximize customer outreach and lead conversion. 8. Manage the sales pipeline and ensure timely follow-ups. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bond calls as per the leads receive from support team (Marketing, Admin-support). 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Educational Qualification: Graduate & Above Industry : Education / Teaching / Training/ BPO/Ecommerce Previous Role : Counselling /Teaching / Tele Sales Employment Type : Permanent Job, Full Time.

Payroll-general Insurance Des-Team Leader Process-Outbound Sales Salary-8.5 Lakh 2 year of experience as Team Leader in a contact center on papers, (Loan, Credit Card /Insurance/Banking Sales Process Location-Vashi/Thane Call 8080702016 Kanchan Required Candidate profile Motivate the team to achieve their targets. To manage and Lead the team of 20 Have to maintain attrition and Shrinkage rate of the Team. Excellent English communication Graduation mandatory

We are looking for an experienced and motivated Central Ops Manager to oversee the end-to-end operations of a Quick Commerce project across multiple cities. The ideal candidate will coordinate with internal and external stakeholders, manage store launches, and drive operational excellence by leading teams, streamlining processes, and ensuring timely order fulfillment. Roles and Responsibility : 1. Multi-City Operations Management a. Oversee and manage operations across multiple cities, ensuring streamlined processes and adherence to project timelines. b. Coordinate with internal and external stakeholders to ensure project deliverables, including store launches, are completed on schedule. 2. Team Leadership, Management Training: a. Recruit, train, and manage a team of pickers, and packers, b. Set clear goals and expectations and monitor team performance through KPIs c. Motivate and engage the team to maintain high productivity and ensure smooth daily operations. d. Handle shift planning and rostering and ensure adequate workforce allocation during peak and non-peak hours. e. Ensuring training of pharmacists/pickers, packers 2. Order Fulfillment Store Operations: a. Oversee the end-to-end order fulfillment process to meet delivery timelines (10- 30 minutes window). b. Ensure orders are picked, packed, and dispatched accurately and efficiently. c. Track KPIs like order processing time, fulfillment rate, delivery time, and shrinkage. d. Identify bottlenecks and inefficiencies in operations and develop solutions to address them. 3. Inventory Stock Management: a. Ensure regular stock audits to maintain accurate inventory levels. b. Manage incoming stock from warehouses/vendors and coordinate timely replenishment. c. Implement measures to minimize shrinkage and reduce wastage. d. Location planning to improve pick up tat. 4. Onboarding of New Store a. Ensuring smooth onboarding of the new store b. Coordinating with different stakeholders and vendors to ensure timely onboarding of the stores c. Following the onboarding process and managing all the data and documents in the right place Preferred Candidate Graduate from reputed colleges (NIT/IIT/MBA from tier 1 preferred) 7-8 years of experience in operations, retail, or warehouse management (experience in dark stores or quick commerce is preferred). Proven experience in leading large teams with a track record of meeting operational KPIs. Excellent problem-solving skills and ability to work under pressure in a fast-paced environment. Good communication skills (Extrovert personality preferred) Open to fieldwork and should have a bike to commute Good with Google Sheets/excel is a plus point

Education: Graduate/Undergraduate Experience Target (in this job or a related function/field) : 1-3 Years of experience as Team Leader Prior experience in Voice process is a must Experience working with cross-functional teams Experience managing budgets and resources Experience with project management methodologies Experience in a customer-facing role Experience with performance management and employee development Experience with data analysis and reporting Skills: (identify essential skills required, and identify additional skills that enable success in performing this job) Setting goals and objectives for the team and ensuring that they are aligned with the organization's overall strategy. Assigning tasks to team members and ensuring that they are completed within the given deadlines. Providing guidance and mentorship to team members to help them develop their skills and reach their full potential. Facilitating communication within the team and with other departments or stakeholders. Managing conflicts within the team and resolving issues that may arise. Monitoring the team's performance and providing regular feedback to team members on their progress. Identifying areas where the team can improve and implementing strategies to enhance their performance. Collaborating with other team leads and managers to ensure that the organization's objectives are being met. Knowledge: (describe type and level of knowledge needed to perform essential job functions and those that enable success in performing this job) Basic computer knowledge, needs to have updated knowledge on gadgets and technology Abilities: (describe type and level of abilities needed to perform essential job functions and those that enable success in performing this job) Leadership: Should have strong leadership skills to guide and motivate team members to achieve their goals. Communication: Should be able to communicate effectively with team members, other departments, and stakeholders to ensure that everyone is on the same page. Time Management: Should have excellent time management skills to prioritize tasks, set deadlines, and ensure that team members meet their deadlines. Problem Solving: Should be able to identify problems and develop solutions quickly and efficiently. Decision Making: Should be able to make informed decisions based on the information available. Interpersonal Skills: Should be able to work well with others and build strong relationships with team members, other departments, and stakeholders. Adaptability: Should be able to adapt to changing circumstances and be flexible. Organizational Skills: Should have strong organizational skills to keep track of multiple projects, tasks, and deadlines. Technical Knowledge: Should have a deep understanding of the work being done by the team and the technical skills required to perform it. Mentoring and Coaching: Should be able to provide guidance and mentorship to the team members to help them develop their skills and reach their full potential.

Team Leader, Operations DESIGNATION : Team Leader/AM LOCATION : Gurgaon YEARS OF EXPERIENCE : 4+ Years Willingness to work in a flexible schedule. Working Days :- 5 days Transport Availability :- One Way Cab Job Location:- Gurgaon Position /Designation Name:- Team Leader Operations Education :- Graduate IMPORTANT NOTE - Must Have 1 Plus Yrs of Exp As a Team Leader into International Voice On Papers (Mandate) International Voice Process Require Excellent Communication Skills Immediate Joiners/ 1 month notice holders (Apply Accordingly) Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Greetings from Capita!!! We are hire for Team Manager - Reprography (Graphics Designing) Education: Any Graduate Experience Required : Experience Required: 2 to 3 years of experience as team manager/team lead and working with Adobe Creative Suite Photoshop, Illustrator, InDesign Skillsets and Knowledge: Should have good Adobe Photoshop knowledge. Proficiency with computers specially MS excel and PowerPoint Strong communication skills Knowledge of online retail or working in an online retail environment (Preferred) Excellent data management and reporting skills Focus on self and team performance Client and customer focus Developing and leading others To participate and lead project calls with onshore/offshore stake holders. Strong analytical skills and data-driven thinking Manage multiple stakeholders simultaneously Incident Management Should have managed a team of Photoshop, Span of Control - 15 - 20 Have extensive experience in team related activities or similar work queues Kindly share CV on Chaitanya.deshmukh@capita.com or Walkin to Magarpatta office, Pune

Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department. Analyze store sales performance and take necessary actions to meet objectives. Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the company’s vision and values. Set clear performance goals, track progress, provide feedback, and address performance issues promptly.

Job description Graduate / Undergraduate Excellent Communication Skills Min 1 year as TL on papers for International Voice Process Prefer immediate Joiners

The person will be responsible for Monitoring, Feedback & Coaching team members on the floor Deliver SLA & KPI Manage team of 15 Inbound operator Attrition, Shrinkage, Roaster management if interested call Deepti 9235457455 Regards Deepti 9235457455

Hi, Greetings from Teleperformance!!! Must have sales Experiences as Team Lead Please find the below JD for Sales Team Lead : Should have strong knowledge about Customer Service and Sales Experience in Sales Process and lead management Experience in Inbound, Outbound Voice, Email, Chat Channels Understanding the client business better and cascading the information to the team Have handled team Able to handle shinkage, attrition, KPI, KRA, AHT Good in people management, grievance, and escalation management Proficient in English, Hindi, and South Indian languages (Malayalam, Kannada, Tamil & Telugu) PERKS & BENIFITS : Experience - Atleast 1 yr as Team Lead Eduaction - Graduate CTC - Up to 5.0 l p.a. (Depends on last CTC) Shifts - (24/7) and rotational week offs Work Location - Marathalli, Bangalore Contact - Jyoti 9908607607

Female Candidates can apply. Must have Min 1+yrs exp as a Team Leader from International Voice Chat Process BPO. Must know KPI's CSAT/NPS/AHT and Have Team Leading Skills. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job description Openings_ Assistant Manager Operations_ Chennai Minimum 2 -year experience as an Assistant Manager Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location : Chennai Interested can share resume on :- Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna

KEY RESPONSIPONSIBILITIES : Responsible In Managing the Team of around 20 Agents. Monitor and track the performance with respect to SLAs Maintaining Up-to-date Knowledge of Process developments. Assist with Assistant Manager/Manager from the end Users Point of View. Monitor the performance standards of the team against planned objectives and recommend and/or take corrective actions. Document, examine and report quality issues their response and suggest possible improvements. Manage attrition and shrinkage for the team. Monitor team performance, productivity and service levels. Ensure systematic feedback to team members on their performance. Handling Escalations. Drive the team to achieve the quality targets. Prepare Daily reports. QUALIFICATION & EXPERIENCE : Graduate in any discipline. Should Have Minimum 1-4 years of experience as Team Leader in Inbound process (Customer service). Should have excellent communication skills. Flexible to work for 6 days/week with one rotational week off. Flexible to work from office. Candidates who fit in above criteria only apply for this position Interested candidate send your resumes on bonala.shilpa@bigbasket.com along with below point, 1) Current Designation 2) Current CTC 3) Expected CTC

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Offers. Leadership skills with the ability to drive and motivate performance through effective feedback. Eligibility: Education: (Minimum Qualification) Graduate in Any Stream Experience: 1. Store Manager: Experience: Min. 8 Yrs to Max. 13 Yrs 2. Assistant Store Manager: Experience: Min. 5 Yrs to Max. 8 Yrs 3. Department Manager: Experience: Min. 2 Yrs to Max. 5 Yrs Job Location: Anywhere in Punjab or Himachal Pradesh . Note:- Candidate should be willing to join/ relocate anywhere in Punjab or Himachal Pradesh. Candidate should not have appeared for interview within last Six months at any location for any position

JOB PROFILE Position- Assistant Manager Department Customer Service Location: Noida, Sector-59 Key Roles & Responsibilities Primary Role Description: - The Customer Service Assistant Manager is responsible for assisting the Operations Manager / Sr. Operations Manager in managing the day-to-day operations by ensuring all issues are being handled in the required timeframe and the adequate resources supporting the Customers. He/She will also be responsible to provide suggestions and assist in making sound decisions based on data driven facts to help the operations team improve their performance, processes, and delivery of key performance indicators. It is also a key role in helping attain efficiency and to optimize performance in order to be more effective in the day to-day operations. He/She will lead, coach, develop and mentor a team of Customer Service Agents in the execution of their role in compliance with Company Policy and the Standard Operating Procedures ensuring the delivery of the highest quality of service. He/She will Supervise the allocation of work to Customer Service Agents and ensure they carry out their duties in line with the SOPs and quality customer service in line with the company standards. He/She will manage the Customer Service team ensuring that the department is running effectively to deliver business results through delivery of customer resolution at first place and customersatisfaction to achieve sustained and increment goals. Ensure tracking and closure of complaints and remediate the analysis to prevent recurrence of issues affecting customers. Key Roles & Responsibilities: Real-Time Monitoring: Oversee and manage real-time workforce performance and adherence. Track key metrics to ensure operational efficiency and address issues promptly. Operational Reporting: Develop, manage, and deliver comprehensive operational reports that provide insights into workforce performance and trends. Ensure reports are accurate and delivered on time. Scheduling: Create and maintain workforce schedules to ensure optimal staffing levels. Adjust schedules based on real-time needs and forecasts. MIS Management: Design, implement, and manage Management Information Systems (MIS) for effective tracking and analysis of workforce data. Data Analysis: Analyze workforce data to identify patterns, trends, and areas for improvement. Provide actionable insights to management. Process Improvement: Continuously seek opportunities to improve processes related to scheduling, reporting, and real-time monitoring. Stakeholder Communication: Communicate effectively with various stakeholders to provide updates and resolve issues related to workforce management. Compliance: Ensure all workforce management activities comply with company policies and regulatory requirements. Key Requirements: Education & Certificates Graduate from a reputed and UGC recognized university / equivalent global standard. Certificates: Relevant certifications in data analysis or workforce management (e.g., Certified Workforce Planning Professional (CWPP), Microsoft Certified Data Analyst Associate) are preferred. Skills: Outstanding Excel knowledge, including advanced functions and data manipulation. Hands-on experience with Power BI for data visualization and reporting. Experience: .Minimum of 3-5 years of experience in workforce management, real-time analysis, or a similar role. . Proven experience with scheduling software and MIS systems. Skills: . Expertise in Excel (pivot tables, VLOOKUP, macros) and Power BI (dashboards, data models). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Interested candidate can share their CV at consultant.anjalijha@nivabupa.com or 7430802568 (HR Anjali) with a subject CV with WFM.