539 Shrinkage Jobs - Page 21

Job Title : Store Manager Department : Retail Stores Reports To : Cluster Manager Role Summary : The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer- centric strategies and team leadership. Key Responsibilities : Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement : Bachelor’s Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Role & responsibilities Ensuring flawless execution of operations with excellent customer service standards , ensuring the smooth running of shift, Ensure proper utilization of team to get the best efficiency in Restaurant. Optimise use of Equipments. Strict follow on the Hygiene standards which are prescribed by the comapany to meet the Pizza Production at restaurant, zero compromise. To insure the quality parameters to be followed during the operations. Preferred candidate profile Shift manager or similar experience in a reputed QSR brand, Managers with minimum 3-5 years of working expecience with QSR Perks and benefits

Dear Candidate, Greetings from YUBI-SPOCTO!!!!!!!!!!!! We are hiring for Team Leader (From Recovery Background ) Need Immediate Joiner Job Title- Team Leader Job Location: Spocto, B wing 3rd floor, Corenthum sector 62 Nearest metro station- electronic city noida Requirements: Graduate in any stream. Minimum 1-4-year Experience in Team Lead Role. (Recovery) Advance excel, Excel based Macros, MS Excel VLookup, H Lookup, Pivot table, Data Analysis and Graphical representation of data. Ability to interact with multiple stakeholders both internal & External. Interested candidate can share their resume on the below mentioned number- Gunshika Goyal- 9266305674 Vinay Singh- 9914463025 Thanks and Regards, HR Team

Hello Folks! Greetings of the Day! Inviting application for Sales Team Lead for One of the REAL ESTATE CALL CENTRES. The ideal candidate will have a minimum of 3 years of overall experience in the BPO industry, with at least 1 year of experience as a Team Leader into hardcore outbound sales process. Location - Noida Budget -6 lpa. Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals and deliver exceptional customer service. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to enhance their skills and knowledge. Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives. Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements. Requirements: Bachelor's degree. Minimum of 3 years of overall experience in the BPO industry. At least 1 year of experience as a Team Leader in a BPO setup into hardcore outbound sales process. Excellent leadership skills with the ability to inspire and motivate a team. Strong knowledge of BPO operations, processes, and industry best practices. Proven track record of meeting or exceeding targets and driving performance improvement. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving abilities. Interested may get in touch @6389577376 (Sumbul Khan)

Hii Jobseekers Greetings from Shining stars ITPL We hiring talented professionals for multiple roles across two different Positions. Positions and locations we are hiring for- Noida Location- Position- Process Trainer (International Logistics Process) Salary Package-7 LPA Key Responsibilites: New Hire Training(NHT): Lead session on customer service process and product knowledge. Floor Support: Provide on job guidance to help trainees apply their learning . Quality Coordination: Work with quality team on TNA/TNI to align training with performance. Feedback and Refresher Training: Conduct feedback sessions and deliver refreshers training to improve skills and update on processses. Position 2: Team Lead ( International Logistics Process) Salary Package :6.75 LPA Key Responsibilites: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics including shrinkage, attrition, Average Handle Time (AHT) and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to team members to enhance their skills and performance. Ensure achievements of team goals and objectives related to operational efficiency and quality What we are looking for: Bachelor's degree in a relevant field. 1+ years of experience as a Team lead / Process Trainer (on paper) in a BPO domain with excellent communication skills. How to Apply: For any further queries or to get your interview aligned please give a call on- Zainab -8881378915 If incase your call has been missed you can drop your resume over the same number.

Role & responsibilities : Note: Experience in Chat process is Mandatory Group Manager will manage team of 80-100 staff and will be responsible for day-to-day operations. This role also requires him/her to liaise with the clients on a daily/weekly basis and ensure contractual deliverables are met. Manages a group of FLM (AM/DM) and is primarily responsible for delivering SLAs and schedule for tasks performed. Drive team performance, KPI management, reporting, absenteeism, attrition, etc. Handle day to day operations with focus on coaching, recognition, performance management and analysis including data trends and drivers. Manage customer/client escalations effectively as per guidelines. Interact regularly with the clients to share updates, manage operational reviews. Responsible for client and employee satisfaction and reduce attrition by working closely with the HR, while also collaborating with other process owners and training / quality managers to share best practices and drive higher results. Determine capacity planning, hiring needs and interviewing to onboard appropriate skill sets required for service delivery. Drive Transformation and process improvement initiatives in the processes. Should be ok with working in 24* 7 environment, spilt offs and rotational shifts. Skills required: Demonstrated leadership ability and excellent people management skills. Knowledge and experience in organizational effectiveness and operations management Excellent computer skills and proficient in Excel, Word, Outlook, and Access Excellent communication skills both verbal and written. Excellent interpersonal skills and a collaborative management style A demonstrated commitment to high professional ethical standards in a diverse workplace Open to direction and Collaborative work style and commitment to get the job done. High comfort level working in a diverse environment. Solutions mind-set, passion to drive better customer experience. Ability to adapt self with the team in-case of adversity, business challenges/requirement. Attention to details

Job Title: Real-Time Analyst (RTA) BPO (Dialer Experience) Location: Gurugram, India Industry: Business Process Outsourcing (BPO) Dialer Operations Salary: Up to 4.50 Lakhs Per Annum (LPA) Working Days: 6 Days/Week Experience: 1+ Year Open Positions: 04 About Us We are a leading BPO specializing in dialer-driven operations, providing a fast-paced and growth-oriented work environment. We are seeking a skilled Real-Time Analyst (RTA) to monitor and manage real-time call center operations, ensuring efficiency and optimal workforce utilization. Job Summary As an RTA , you will be responsible for real-time monitoring of call center operations using Genesis and Avaya platforms, ensuring adherence to SLAs and optimizing workforce management. This role requires strong analytical skills and the ability to make quick data-driven decisions to enhance operational performance. Key Responsibilities Real-Time Monitoring: Track call center performance in real-time using Genesis and Avaya to ensure SLA compliance. Workforce Management: Manage agent schedules, breaks, and shift adherence, making adjustments as needed. Performance Analysis: Analyze reports to identify trends, gaps, and areas for improvement, providing actionable insights. Resource Optimization: Adjust staffing levels and call distribution for maximum efficiency. Coordination: Work closely with team leaders and managers to ensure smooth operations. Issue Resolution: Identify and resolve real-time operational challenges to maintain service quality. Reporting: Maintain accurate reports on performance metrics and workforce trends. Required Skills & Qualifications Minimum 1 year of experience as an RTA in a BPO or call center environment with dialer experience . Proficiency in Genesis and Avaya call center platforms. Strong knowledge of real-time monitoring principles and workforce management tools . Excellent analytical, problem-solving, and communication skills. Ability to work under pressure and manage multiple tasks efficiently. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) . Benefits Competitive salary up to 5 LPA . Comprehensive health insurance and additional benefits. Career growth opportunities in a dynamic environment. Supportive and collaborative workplace culture. If you have the expertise and passion for optimizing real-time operations, apply now and be a part of our growing team! Apply now to kickstart your career! Interested candidates kindly share your CV: Rohit Sharma 8630717558

Role - Team Lead Experience - 1+ Year Salary - Upto 7 LPA Location - Jubilee Hills Working Days - 5 Days

Job Title: Store Manager Reliance Smart Bazaar (Punjab) Location: Across Punjab Job Type: Full-Time Experience Required: 5-10 years in Retail Store Operations (FMCG/Grocery/Hypermarket preferred) Educational Qualification: Graduate/Postgraduate in Business Administration/Retail Management or any field. Job Summary: Reliance Smart Bazaar is looking for dynamic and customer-centric Store Managers to lead our stores. The Store Manager will be responsible for driving store performance, ensuring operational excellence, managing teams, and enhancing customer experience while adhering to company policies and standards. Key Responsibilities: 1. Store Operations & Sales Performance Manage overall store operations efficiently and drive sales growth. Achieve revenue targets, profitability, and key business metrics. Monitor inventory levels and ensure timely stock replenishment. 2. Customer Experience & Service Excellence Ensure high levels of customer satisfaction through excellent service delivery. Address and resolve customer queries and grievances effectively. Implement in-store marketing initiatives and promotions. 3. Team Management & Leadership Lead, mentor, and motivate store staff to enhance productivity and engagement. Manage staff scheduling, attendance, and overall workforce planning. Conduct regular training sessions to ensure employees adhere to company policies and customer service standards. 4. Compliance & Store Maintenance Ensure compliance with statutory and company policies (safety, hygiene, labor laws, etc.). Oversee store audits, stock checks, and loss prevention measures. Maintain store hygiene and visual merchandising standards. 5. Financial & MIS Reporting Monitor daily sales reports, footfall analysis, and store profitability. Manage cash handling, billing, and overall financial reconciliations. Provide regular reports and insights to the Market Manager/SBH. Key Skills & Competencies: Strong leadership and team management skills. Excellent communication and customer service abilities. Business acumen with an understanding of retail sales and inventory management. Problem-solving and decision-making skills. Why Join Us? Opportunity to work with Indias largest retail chain. Competitive salary, incentives, and career growth opportunities. Dynamic work environment with hands-on learning and development. How to Apply: Interested candidates can share their updated resumes at neeraj3.mishra@ril.com or WhatsApps +91-7743008100 .

Role & responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3 Develops and implements procedures to meet quality, quantity, and timeliness standards. 4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5 Coaches less-experienced staff in learning procedures and insurance knowledge. 6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Preferred candidate profile Experience : 5+ years at least and 1.5+ years as a team lead Education Background : Bachelor Degree (Major) Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage. Competencies and Behaviors 1. Train others 2. Builds team relationships 3. Communicates effectively 4. Demonstrates functional excellence 5. Customer centric Licenses/Certificates N/A

Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Experience in Telecom domain would be an added advantage. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Should be able to converse in Malayalam/Kannada. Interested candidates can share their CV with: Pavatharanip1@hexaware.com/7305044617 Pavithras17@hexaware.com/9626261016 Regards, TAG

Team Lead Operations / Assistant Manager Location- Pune Process- International Voice Process Immediate Joiners/ 1 month notice holders Work from Office 5 days working/ 24*7 Shifts CTC Upto- 7.5LPA Qualification- Only Graduates Years of experience- Overall 3+ years into BPO Note- Experience working into Team Leader in to International BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Excellent communication skills Interested can share their resume on ankita02.hiresquad@gmail.com CALL- 8840819455

Responsibilities: Hiring for Leam Leader. Overall Job Purpose: Overall responsibility for the day-to-day management of the Team Leader group, reviewing people/process regularly to ensure that we meet and exceed all SLAs whilst adjusting and recommendations as required. Ensuring operational metrics (daily, weekly, monthly, and quarterly) are clearly communicated, understood and achieved. Prepare and present ongoing KPI performance and action plans to the client in weekly/monthly performance reviews. Ensure a strong professional relationship is always maintained with the client and proactive communication is adhered to in order to exceed expectations. Statement of Purpose for this role: Responsible for facilitating new hire training, performing training needs analysis, coaching, and conducting performance evaluations of trainees. knowledge: Payment methods and processing Billing cycles and invoices Troubleshooting payment issues Refund policies Account suspensions and reactivations Responsible for sending weekly training updates to client stakeholders, monitoring agent transactions to stay updated with product/process changes, and making necessary updates to training material. Reporting and Analytics: Track and report on training activities, participant progress, and training effectiveness, providing insights and recommendations to the leadership. Candidates should be familiar with similar workflows and should have held an entry-level position in the past. Qualifications & Requirements: Desired: Bachelor's degree in a relevant field or equivalent experience 2+ years of experience in Ads support or a related field Strong understanding of Ads policies, payment processing, and best practices Excellent written and verbal communication skills, Especially technical and business vocabulary Strong presentation and facilitation skills Excellent customer relationship management skills Strong analytical, problem solving, and conceptual skills Duties and Responsibilities Enable a culture of continuous improvement, including actively championing root cause analysis and deployment of corrective action at source. Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements, staff attendance & attrition objectives. Promote Innovation Programm and support ideas implementation in order to drive efficiency and improve key SLA/KPI metrics Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements; and staff attendance & attrition objectives. In conjunction with the Operations Manager and Training Leads, ensure tight implementation of staff training, development and performance program and ensure that processes and milestones are adhered to so that performance is optimised and employees are able to reach their full potential. Manage performance of direct reports against agreed goals for both results and behaviours, and review performance regularly. Connect 9449900627 yamanurappa.kuri@teleperformancedibs.com

Roles and Responsibilities 1. Overseeing daily operations 2. Ensuring sales targets are met while maintaining high customer satisfaction. 3. They manage staff, inventory, and merchandising, ensuring the store's overall efficiency and profitability.

Supervise & lead a team of collection agents, ensuring high performance meeting daily/weekly/monthly targets Conduct regular team meetings one-on-one coaching sessions & performance reviews to ensure targets are met interesred call 9235457455 Deepti

MUST have 2yr BPO AVP Operation on paper from Dom Outbound sales(Insurance sales) WFO Bhopal /Gurgaon/Delhi Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile WFO Bhopal, Gurgaon and Delhi Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Perks and benefits Salary no constraint for suitable candidate

We are hiring Senior Call Center Operations Manager to Manage US Telecom Voice Operations ( Inbound Process) Title :BPO Senior Manager Operations Location : Chandigarh Job Responsibilities Prepares call center performance reports by collecting and analyzing call agents data. Evaluates individual performance reviews and overall team effectiveness with upper management. Monitors team performance and provide tools if necessary. Determines call center operational strategies by evaluating team results and objectives. Maintains and improves call center operations by monitoring system performance and identifying and resolving problems. Meets financial targets by estimating performance requirements and preparing annual budgets. Presents monthly and annual call center action plans and objectives. Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints. Required Qualification and Skills: Must have Managed International Technical/SemiTech/ Telecom inbound Voice Process Customer service Call Center Must have managed a span of 50+ Must be fine working in Rotational Shifts and Week offs Excellent leadership and detail oriented Excellent Presentation and communication skills Advanced customer focus and customer service skills Exceptional training and coaching skills to motivate employees Education and Experience Requirements Must be a Graduate Must Have 10+ years of overall International BPO experience and 4+ years relevant experience Salary : Upto 14 LPA

Minimum 1 year of International BPO Experience. The designation of Team Leader should be on paper. LOB experience: voice or blended Comfortable for 24X7 shifts. Excellent Communication skills. Budget 6 lacs or hike 20 %-25% whichever is lower Immediate joiner who can join us in a week CTC- 6 LPA Location: Gurugram, Indore, Mohali

General Description of the Job The job involves 1. Drive sales through daily management of a team of upto 30 employees to include Motivating, recognizing and rewarding, coaching, training and problem solving 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives 3. Monitor Major KPI of Outbound voice Team & performance Role & Responsibilities: Mange a team of approximately 10 20 CSRs Ensures 100% of CSRs meet and or exceeds their overall KPI’s (sales targets, customer satisfaction and experience, quality and productivity standards) Provides consistent, balanced and timely performance feedback on CSR performance Ensures a positive work environment, continuous learning and a high quality employment experience for your team Provides leadership and manages to all operational standards Along with fellow Team Leaders, meets and exceeds all department goals Applies timely performance management standards and processes Day to day sales/service request management Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution Coach, develop and engage the CSR to increase their abilities while enhancing their own careers Good communication and 'people skills. Education Requirements/ Skills Any Graduate (Part Time / Full time) Total experience 7+ Minimum 2-3 years of experience as a Team Leader in a domestic/international BPO Strong interpersonal, problem solving, negotiating and verbal & written communication skills Strong computer knowledge and technical skills (including ease with multiple processes, applications, Excel, Word).

Job Title - People Advisor + Associate Manager + CF Management Level :8- Associate Manager Location:Bangalore Must have skills: People Advisor Good to have skills: Experience: Educational Qualification: Job Summary : The Human Resources Representative-Associate Manager will provide integrated Human Resources services to appropriate groups ensuring that people-related issues are managed effectively. The HR Generalist will also provide direct HR support to typically 1 or more client teams or entities or geographies of low complexity and or 800-1000 supervised people. Roles & Responsibilities: - Human Resources: Experience of leading specific initiatives like Attrition would be an added advantage Coordinate the performance achievement and promotion processes ensuring adherence to timelines and accurate and fair reward decisions Coordinate with Career Counselors and Managers to enable the implementation of performance improvement plans Coach and advise Career Counselors to ensure effective delivery of difficult messages Review continuously the performance feedback for individuals within remit in order to anticipate and manage potential performance issues. Proactively monitor personnel issues or situations Communicate company-wide initiatives to group supported Attend community events and promote networking opportunities Support the career and professional development of all personnel by educating them on the career model providing guidance on career plans based on their goals and the goals of the group Advise personnel on required and elective training appropriate for development Monitor the supply of personnel by maintaining personnel information in all appropriate systems and reviewing and following up on all exceptions to chargeability and utilization targets Develop and distribute reports on a regular basis and upon request. Professional & Technical Skills: Hands-on employee relations experience preferred. Excellent oral and written communication skills- Business and Industry knowledge and acumen- Career management or performance management or compensation- Facilitation skills- Coaching- Conflict management- Change management. Good excel skills. Qualifications Experience: 10+ years Educational Qualification: Bachelors Degree or equivalent work experience, preferably with a focus in Human Resources Management or Business Management

Experience in BPO Industry Team Leader operations - International Voice only Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader 24/7 set up Travel process- Noida US Telecom process- gurgaon

Urgently Hiring for the Position of Team leader Inbound / Outbound Need Excellent communication Skills Minimum 1 year on paper Team Leader Knowledge about Team leader KPI and KRA Good knowledge on SLA - Shrinkage - Attrition - SLA - CSAT - NPS -AHT Language - Marathi Gujrati mandatory 6 days working /1 rotational off job location: Thane Experience Preferred from Education loan interested candidate can contact me on priyanka.saroj@teleperformancedibs.com HR Priyanka - 8879615573

About The Role : Role Purpose The purpose of the role is to ensure high levels of customer service as per the contract and defined process and standards of the organization. Do - Ensure high levels of customer service through contract compliance and issue resolution - Ensure SLAs are met and exceeded in the account - Conduct day to day analysis of delivery of services in the account and monitor daily standard service requests - Ensure the company policies and procedures required to deliver high quality services to clients are applied and followed - Identify potential SLA misses and escalate them according to the defined procedure - Work closely with the delivery teams to identify the gaps and improve the process efficiency - Assist in planning and resolution of service incident problems by implementing corrective action plans as discussed - Collate data for the account with regards to the planning, design and improvement of services, including the investigation of all breaches of service level targets - Make recommendations to the Service Delivery Manager of translating repeated non-standard requests into a potential new service offering - Maintain close working relationships with relevant stakeholders to ensure all service-related issues are identified and reported on - Support the implementation of changes to the service agreement, including updating entries and communicating major changes to relevant stakeholders - Responsible for the SLA, Productivity, & Utilization metrics for the assigned account - Prepare timely and accurate MIS reports and dashboards as required by the stakeholders - Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) - Analyze recurring issues in an account and prepare incident reports for relevant stakeholders - Report on repeated service breaches to the delivery assurance manager, against defined SLAs and other contractual agreements - Report on compliance with regards to quality management, risk management, security policies and procedures - Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run- rate etc.) - Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Deliver No. Performance Parameter Measure 1 Delivery Assurance for assigned accounts 1) CPM/KPI - count of met /not met against client defined goals; 2) Customer Escalations Closure, Reduction QoQ, ACSAT/NPS; 3) Margin Improvement - Defined/agreed x% improvement, if LOB trending below target & QoQ improvement of 1% for accounts meeting targets 4) Productivity Improvement - Measures:TIO/TOF, Realization, Shrinkages; 5) Solution to deployment variation - % variation of resources from Solution to actual OPS 2 Reporting Quality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements 3 Stakeholder Management Customized dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements

Key responsibilities: Implement and ensure Call Quality Audit. Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards. Provide detailed feedback to agents and team leaders regarding performance and service quality. Conduct regular calibration sessions with the agents. Collaborate with team leaders to improve overall service quality and customer satisfaction. Ability to provide constructive feedback in a positive manner. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer Experiences. Educational Qualification: Graduate and Above. Industry: BPO Previous Role: Quality Analyst Employment Type: Permanent Job, Full Time. Should have knowledge on quality tools. Should be Proficient in English & Hindi.

Dear Candidate, Greetings for the day!!! Stepstone Careers Recruitment is a leading Career guidance firm, recruiting manpower for the top MNC's . Lateral Hiring: Teamlead - Operations Operations Manager WFM Please find the Job description below. If you are interested feel free to call Mona @ 6362078983 / 8310559529 1. Teamlead - Outbound Sales Package : up to 6LPA Location: Whitefield, Bangalore Job Summary As a Team Leader for Outbound Sales, you will oversee a team of outbound sales agents to drive business growth and meet performance targets. Your primary responsibilities will include managing team operations, ensuring high-quality sales interactions. This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset. Key Responsibilities Team Management: Supervise and mentor a team of outbound sales agents. Conduct daily team briefings to set targets and expectations. Monitor agent performance and provide constructive feedback. Sales Strategy Execution: Implement sales strategies to meet or exceed team targets. Develop call scripts, objection-handling techniques, and closing strategies. Analyse sales data to identify trends and optimize performance. Performance Monitoring: Track individual and team KPIs, including call volume, conversion rates, Ensure compliance with Company standards and data protection Policy Training and Development: Identify training needs and organize Periodical Trainings. Ensure new hires are effectively onboarded . Promote best practices for Lead conversions. Customer Relationship Management: Address escalated customer Queries/Issues promptly and effectively. Skills: Strong leadership and motivational abilities. Excellent communication and negotiation skills. Proficiency in CRM software and sales analytics tools. Ability to analyze data, make informed decisions and deliver under tight Deadlines. Requirement. Education--Graduates/Postgraduates Experience --Team Handling 2. MNC 1. Ops manager SD 5B Location - Bangalore and Pune ITIL certified- V3/ V4- one of them also is ok Female candidates only Must be from IT service desk background.- Excellent knowledge on IT SD Need to have an experience in handling a large span 800-100 In hand exp as an Ops manager for at least 2 yrs on papers. NP- look for 30-60days Salary up to 18 LPA 2. OPs Manager Location - Bangalore and Pune customer support -5A & 5B Graduates Male or female Should have experience as an OPS manager for min 2 years Should have handled team of 500 plus Salary up to 16 LPA 3. Assistant Manager Customer support 4A Location - Bangalore Graduates Male or female Should have experience as an AM for min 2 years Should have handled team of 50 and min 2 TLs Salary up to 10 LPA 4. Team leader Customer support 4B Location - Bangalore Graduates Male or female Should have experience as an TL for min 2 years Should have handled team of 20 plus Salary up to 8 LPA 5. Team leader WFM 4B Location - Bangalore Graduates Male or female Should have experience as an TL for min 2 years IN workflow management L Salary up to 9 LPA 3. Telecom & BGV Client Location: Whitefield Customer support 4B Undergraduate or Graduates Male or female Should have experience as an TL for min 2 years Should have handled team of 20 plus Salary up to 7 LPA For any quires call or WhatsApp to 6362078983 or mail at mona.stepstone@gmail.com Note: - Looking for candidates who can join us immediately and should be staying in Bangalore. for Venue, please share your CV to Whatsapp. If this Job description doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in BPO industry.