1602 Shrinkage Jobs - Page 21

Job Title: Team Lead - BPO Operations Company: Cyfuture India Pvt Ltd Location: Mahape/Ghansoli (Navi Mumbai) Salary: 25,000 - 30,000/- per month Job Summary: Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards. Key Responsibilities: 1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives. 2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets. 3. Customer Service: Oversee customer interactions, resolving c...

Total 4 yrs out of this 1yr TL exp in Mutual Fund SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore..1yr TL exp in Mutual Fund Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Female candidate Perks and benefits PF & ESIC plus Good Leave policy

Roles & Responsibilities: Must have great understanding about BPO Matrix. Skills for planning, assigning and directing work. Meet or exceed KRA's of all team members - New training and ongoing training of team members Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Ensure process operates efficiently according to client and company measures. Be di...

Roles & Responsibilities: Must have great understanding about BPO Matrix. Skills for planning, assigning and directing work. Meet or exceed KRA's of all team members - New training and ongoing training of team members Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Ensure process operates efficiently according to client and company measures. Be di...

Complete monitoring of the team and team performance. Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting. Maintenance of the data records, meeting revenues & targets. Maintaining a daily MIS report. Required Candidate profile:- Should know throughput calculations like attrition, shrinkage. Responsible for staff retention within the team Should be aware of KRAS, KPIS. Should be only from a BPO outbound process.

Complete monitoring of the team and team performance. Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting. Maintenance of the data records, meeting revenues & targets. Maintaining a daily MIS report. Required Candidate profile:- Should know throughput calculations like attrition, shrinkage. Responsible for staff retention within the team Should be aware of KRAS, KPIS. Should be only from a BPO outbound process.

Complete monitoring of the team and team performance. Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting. Maintenance of the data records, meeting revenues & targets. Maintaining a daily MIS report. Required Candidate profile:- Should know throughput calculations like attrition, shrinkage. Responsible for staff retention within the team Should be aware of KRAS, KPIS. Should be only from a BPO outbound process.

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617. Were Hiring: Manager – Customer Support Operations Lead day-to-day customer support operations in a BPO setup Drive quality, productivity, and timely query resolution Manage team performance, attrition, shrinkage & capacity planning Ensure compliance, risk, and fraud management 5+ years of experience with strong team-handling skills

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coach...

Candidates should be from BPO/BPM Background Total Experience - 11+yrs Relevant Experience - 1+ yrs (Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling AM's & TL's Location: Sec.30; Gurugram College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship man...

Must have Min 1+yrs exp as a Team Leader from International Voice Banking Process BPO. Must know KPI's KRA's & Operations Metrics US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Roles and Responsibilities * Manage BPO operations to ensure efficient processing of customer requests. * Monitor and analyze attrition and shrinkage rates, implementing strategies to reduce them. * Develop and maintain sales processes to drive revenue growth. * Collaborate with cross-functional teams to improve overall operational efficiency. Desired Candidate Profile * 1-6 years of experience in BPO operations or a related field. * Strong understanding of attrition, shrinkage, and sales process management. * Proven track record in reducing attrition rates through effective people management strategies. CONTACT HR SHOUMIK - 9833585888

Hi Career Seekers, Job Title: Team Lead Collections (BPO Sector) We are currently hiring for the position of Team Lead Collections in our BPO operations. The ideal candidate must be a local resident of Bangalore with prior experience in handling collection processes. Location- Bangalore CTC- Up to 5 LPA Key Requirements: Proven experience in Field Collections is mandatory Minimum 1-2 years of experience should be documented as a Team lead into a Collection process. Strong leadership and people management skills Should be handling minimum 15-20 Field collection executives. Graduation is Mandatory. Ability to analyze reports and implement process improvements As a Team Lead, you will be respon...

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

We are hiring for sales team leader!!!!! Company Name:- Ileads Axuiliary services Pvt Ltd Exp Required In sales Domain More than One Year Exp Required In Sales Team Leader Job Location:- Noida Sector 16 Salary:- 35k inhand salary ( Per Month) Process:- Motar Insurance Good Communication Skills Required Kindly share your cv or directly call To ( HR Bhumika 7982601044)

Responsibilities * Manage a team of non-voice US Healthcare process agents to ensure efficient handling of international emails and chats. * Monitor KPIs, SLAs, shrinkage, and attrition rates to identify areas for improvement. * Develop and implement strategies to reduce shrinkage and attrition while maintaining high-quality service levels. * Collaborate with other teams to resolve complex customer issues. Job Requirements * 4-8 years of experience in BPO non-voice processes or similar industries. * Strong knowledge of email support, chat support, international non-voice processes, KPIs, SLAs, shrinkage, attrition management.

Team Leader with 1+ year experience needed to manage reps, hit targets, and improve KPIs (attrition, CSAT, AHT). Must be open to a 5-days working 2 week offs Must have worked in international on paper for 1 year call HR : 8355898680

Job Description for a Sales Manager Personal Loan & Home Loan with Team Handling (Kannada language proficiency preferred): Job Title: Sales Manager Personal Loan & Home Loan Location: Mysore & Chennai Job Summary: We are looking for an experienced Sales Manager to lead and manage a team of Loan Sales Officers in the Personal Loan and Home Loan segment. The ideal candidate should have proven experience in retail loan sales, excellent team management skills, and proficiency in Kannada (regional language) to interact effectively with local customers and stakeholders. Key Responsibilities: Lead, motivate, and manage a team of Loan Sales Officers to achieve business targets in Personal Loan & Hom...

Job Title: Telesales Assistant Manager(B2C Sales ) Location: Pune Preference-- Fintech & Insurance Job Summary: The Telesales Manager will be responsible for leading, managing, and motivating a telesales team of around 30 executives to achieve sales targets, ensure excellent customer service, and drive business growth. This role involves performance monitoring, training, coaching, and implementing effective sales strategies to maximize productivity. Key Responsibilities: Team Leadership & Management Lead, mentor, and manage a telesales team of 30 executives. Set daily, weekly, and monthly sales targets for individuals and the team. Monitor performance, provide regular feedback, and conduct p...

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence ...

Job Title: Assistant Manager Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad & Kochi (onsite role). Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 20+ customer service associates. Monitor daily performance, ensure adhe...

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Job Description Candidate should be from International Voice process Candidates from International Telecom background would be preferred This role is opened only for diversity candidates. Total Work Experience: 8-11 Yrs Relevant Work Experience: 1+ years (Assistant Manager on paper) Shifts - US Location: Airoli (Navi Mumbai) Role & responsibilities- C1 Level communication skills Handling voice or blended process Team Management Operations Management - Attrition, Shrinkage, AHT, CSAT, SLA, BQM, ACW, ASA, FCR Schedule Adherence, MBR, QBR NPS, eNPS Education- Any Graduate

Job description Hiring for Indias Leading B2B / E-commerce Company Process Designation: Team Lead Experience: 2 to 5 Years Minimum Qualification: A minimum of 65% marks in 10th, 12th, and graduation Location: Noida JOB DESCRIPTION Organize and manage a small team of 7-8 project delivery executives. Teach and train team members on various process strategies. Fulfill Catalog needs as per Client Demand and Organization SOP. Prior Knowledge/Experience on an E-commerce platform will be a plus. Good knowledge of web applications and their functioning (Internet, Search Engines, Digital Marketing, etc.). Applicant should possess strong Email handling skills. Provide strategic initiatives and recomme...

Job: BPO Manager Company: BLS E-Services Pvt. Ltd. Location: Gurugram, Haryana Salary: 8 LPA About BLS E-Services Pvt. Ltd. BLS E-Services is a leading tech-enabled service provider delivering citizen-centric solutions across India. With a strong focus on digital transformation, we aim to streamline service delivery through innovation, efficiency, and customer satisfaction. Job Summary We are seeking a dynamic and experienced BPO Manager to lead and optimize our customer service operations. The ideal candidate will have a proven track record in managing large teams, improving operational efficiency, and ensuring high-quality service delivery in a fast-paced environment. Key Responsibilities ...