539 Shrinkage Jobs - Page 22

Min 5 yrs exp in international voice 2 yrs exp in team handling role Manager/SR Mgr-hyderabad/Kolkatta/Noida AM-Gurgaon/Pune/Hyderabad 5 days,Rotational shifts Virtual interview Graduate shweta-9999309521

Experience in BPO Industry Team Leader operations - International Voice only Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader 24/7 set up

TP Hiring for Assistant manager. Shifts: 24/7 graduates International sales experience good communication Jaipur location salary 30% hike up to 6.5 LPA Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams performance. Understanding towards business/organization objectives. Willingness to add value to company's Culture, Mission and Vision Preferred candidate profile Candidates interested for above location comfortable to work in international process and rotational shifts Perks and benefits As per company nor please share the relevant resumes to ramya.ramya1@teleperformancedibs.com PH NO: 8050980644 Best Regards Ramya V

Role : Team Lead - Operations Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts (Region wise alignment) Interested candidates can call and share their updated resumes On the email ( Sakshi.mahajan@marketstar.com ) Please reach out between 12 PM to 6PM HR Sakshi Contact No:- 7889964667 About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth! What will You Do? Driving the team to achieve the set KPI Targets Performance, Productivity & Hygiene. Be the liaison between the client and the team. Own up Client. Engagement and Sales Management for the process. Provide overall leadership to the Regalix team working for the client's process. Customer Relationship Management, CSAT. Attrition and Shrinkage management Conflict Resolution and management Issue & escalation management & resolution. Cost control. New process innovations & internalization and continuous improvement. Work as a point of contact for end customers for any operational concerns and issues during the transition and steady-state of affairs to ensure efficiency is met. Talent Acquisition to ensure the staffing numbers are met for smooth functioning of the delivery. Drive governance calls with Customer and senior management to appraise the overall status of the engagements. Attributes Required Sound knowledge of the sales process and experience in a large consulting environment. Minimum 2 years of Team Lead experience on papers Experience with independent account management. Should be well versed in areas of technology especially, business process design, gap analysis, solution architecting. Good knowledge of the IT Services Sector including outsourcing and offshoring. Critical requisites desired from the Candidate. Willing to work in Night Shifts. Willing to work on Weekends. Significant experience in Solution and Services sales and client management. Proven sales skills, Excellent Communicator, with drive and ambition, result-focused approach. Experience in handling International processes for a KPO/BPO setup. Outstanding communication, presentation, and interpersonal skills are pre-requisites. Need to be creative, adaptable, enquiring and analytical, and enjoy dealing with people from a wide range of backgrounds.

Job Title: Team Lead / Team Manager Healthcare Voice Process Location: Alorica India, Bangalore Job Type: Full-time (Rotational Shifts & Rotational Week-offs) Job Summary: We are looking for an experienced Team Lead/Team Manager to oversee a Healthcare Voice Process in a BPO operations environment . The ideal candidate should have a strong background in managing customer service teams , driving operational KPIs , and ensuring an excellent customer experience . Key Responsibilities: Team Management: Supervise and mentor a team of 15 customer service agents to ensure high performance. Performance Monitoring: Track and improve key metrics like NPS (Net Promoter Score), AHT (Average Handling Time), CSAT (Customer Satisfaction), and FCR (First Call Resolution) . Quality & Compliance: Ensure adherence to healthcare industry regulations and maintain compliance with company policies. Process Improvement: Identify gaps, implement process improvements, and enhance operational efficiency. Coaching & Development: Conduct regular coaching sessions, feedback discussions, and performance evaluations. Escalation Handling: Address customer complaints effectively and support agents in resolving complex queries. Key Requirements: Experience: Minimum 1 year of experience as a Team Lead handling a Healthcare Voice Process in a BPO environment. Industry Knowledge: Strong understanding of customer service KPIs, healthcare industry regulations, and patient handling etiquette . Leadership Skills: Ability to motivate, guide, and manage a team to achieve operational goals. Communication Skills: Excellent verbal and written English communication skills. Flexibility: Willing to work in rotational shifts and rotational week-offs . Immediate Joiners Preferred Non-negotiable. Compensation & Benefits: Competitive salary package Night shift allowance (if applicable) Performance incentives based on team KPIs

Roles and Responsibilities Manage a team of agents to achieve sales targets, improve CSAT, and reduce shrinkage and attrition. Develop and implement effective strategies to increase agent productivity, retention, and customer satisfaction. Conduct regular performance reviews, provide feedback, and coach agents to improve their skills and knowledge. Analyze data to identify trends, opportunities for growth, and areas of improvement in the agency operations. Desired Candidate Profile over all 8 years of experience and 2 years domain experience in BPO industry or related field. Strong managerial skills with ability to lead teams effectively. Excellent communication skills with ability to build strong relationships with customers and colleagues alike.

Roles and Responsibilities Develop and implement strategies to reduce shrinkage and attrition rates within the team. Conduct regular performance reviews with team members to identify areas of improvement and provide feedback. Collaborate with other teams to resolve customer complaints and improve overall service quality. Ensure timely completion of tasks and projects assigned by management. Manage a team of 10-15 members to achieve coaching, guidance, and motivation. Desired Candidate Profile 1-3 years of experience in BPO/Call Centre industry as a Team Leader or similar role. Strong communication skills for effective team coaching and conflict resolution. Ability to analyze data to drive business decisions (e.g., reducing shrinkage) . Proficiency in MS Office applications (Excel, Word).

Title: Team Manager Location: Bangalore Roles and Responsibilities: Supervise and coach a team of customer service representatives. Monitor performance metrics, analyze data and implement strategies to meet targets. Resolve escalated customer inquiries for improved customer satisfaction and collaborate with other departments for process improvement. Stay updated on industry trends to enhance customer experience and operational efficiency. Essential Abilities/Competencies : International Voice Experience Bachelor's degree or equivalent experience. Minimum of 5 years of experience in customer service, with at least 1 year in a team leader or supervisory role. Retail industry experience is highly preferable. Proven track record in meeting and exceeding customer service targets. Excellent leadership and communication skills. Proficiency in voice channel operations and call center technologies.

Role & responsibilities Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Use trends and reports to forecast requirements Assist with projects and other duties as requested or assigned Demonstrate sound work ethic Must have advanced level Microsoft Excel skills Including advanced formulas, also Word and Email VBA macros an asset Experience with IEX, CMS, Avaya, Symposium, Blue Pumpkin an asset Ability to create reports in Excel and forecast results Attention to detail and high level of accuracy Ability to multi-task, focus and complete reports for extended periods of time Previous call center experience required Previous Work Force Management experience is considered an asset Preferred candidate profile Candidate is interested for above location can apply comfortable for domestic process Perks and benefits As per company policy

Hiring for International BPO || Mohali Graduation is must Exp- 1 year as TL in international Rotational shifts & Offs Salary- 6 LPA Performance based incentives Contact: Himanshu- 9868478343 (Call or whatsapp)

Hi, We are looking for a Quality Analyst For Contact Center Operations in Mumbai and Pune, Pls go through the JD and Apply. Job Description: Minimum 8+ Years Experience in BPO International Voice. Minimum 2 Year Experience As A Quality Analyst is mandatory. Developing, executing, and monitoring evaluation programs and test plans to assess the quality of the service or product. Monitoring changing trends and customer feedback to identify areas of improvement. Call quality monitoring and providing feedback to agents and managers. Optimal use of technology and tools to enhance quality assurance processes. Introducing and conducting training programs to improve the skills and knowledge of the agents and staff. Business risk assessment and mitigation. Reduction of employee attrition and retention of talent. Up-gradations of business processes and standards to meet customer expectations and satisfaction. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below : a) For Position in Mumbai : Search Quality Analyst Mumbai (Job Code # 193) b) For Position in Pune: Search Quality Analyst Pune (Job Code # 304)

MIN 2 yrs exp as Assistant Manager Operation-Collections on paper the paper Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage call,whatsapp cv Amit 8178259405/Neha 8287267407 Required Candidate profile Hiring Assistant Manager Operation-Collection Work from Office Kolkata not for Delhi/NCR neither Hyderabad Perks and benefits Salary no constraint for suitable candidate

Operations manager/Assistant Manager Domestic Collections MIN 2 yrs exp as Collections Manager on paper excluding AM/DM exp Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage call,whatsapp cv Amit 8178259405/Neha 8287267407 Required Candidate profile Hiring Assistant Manager Operation-Collection Work from Office Kolkata Hiring Manager Operation-Collection Work from Office Noida Perks and benefits Salary no constraint for suitable candidate

Team Leader II Noida upto 6 LPA Work From Office International Airlines Experience Mandatory Having at least 1 year on paper experience as TL Designation of TL should be on paper. Graduation Interested candidates contact on 6280939007 (HR Khushi) Required Candidate profile Aware about Attrition, Shrinkage, SLA, CSAT,AHT & Team Handling (TL) Flexible for 24X7 Shifts Min total 3 years of exp in BPO Rotational shifts and rotational week-offs Excellent Communication Skills