1602 Shrinkage Jobs - Page 23

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-...

Role Objective: Complete oversight of Operations, Training and Compliance for the aligned AR Follow up teams. Essential Duties and Responsibilities: Should have overall 7+ years of experience in RCM Operations Manage the AR inventory for aligned clients. Work towards resolution to reduce the aged AR and accelerate Collections. Driving results to achieve business metrics. Ensuring timely delivery of projects/assigned reports. Self-driven, People leader and result oriented. Engage the team create IDPs and groom them for growth opportunities. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Identify and Implement automation/performance improvement strategies. Manage a...

Job Title: Assistant Manager Outbound Sales (BPO)/ Banking Process Location: Hyderabad Experience Required: Minimum 1 year in Assistant Manager role or 2 year in senior team leader role (Outbound Sales) About the Role: We are seeking a highly driven Assistant Manager to manage outbound sales operations. The role involves end-to-end responsibility for driving sales, monitoring KPIs, managing team leaders, and ensuring high productivity. Key Responsibilities: Manage multiple outbound sales teams and their Team Leaders. Drive sales conversions, occupancy, utilization, and dialer productivity. Analyze performance data and implement improvement plans. Ensure revenue targets are met consistently. ...

Role & responsibilities PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team perfo...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Role: Team Leader - Hub Team Location: Spinny Park, Ahmedabad No of Positions: 1 Point of Contact: Mansi Dangwal (9211761668) The Team Leader plays a crucial role in enhancing customer experience at our retail hub by managing operations efficiently and ensuring seamless support for customers in their car buying journey. This role involves leading a team, handling inventory, engaging with customers, and driving sales through exceptional service. Key Responsibilities: Manage and allocate slots for customer walk-ins and visits. Lead and oversee a team of Relationship Managers at the hub. Schedule Home Test Drives (HTD) efficiently. Build strong relationships with customers at the retail hub by ...

Summary: The WFM Real Time Analyst is responsible for the real-time monitoring and management of call center operations to ensure service level objectives and key performance indicators (KPIs) are consistently met. This role is crucial for optimizing workforce efficiency, identifying and addressing intraday performance issues, and making proactive decisions to maintain operational health. Key Responsibilities: Real-Time Monitoring: Continuously monitor call queues, agent performance (e.g., adherence, availability, occupancy), and system health. Intraday Management: Adjust staffing levels and agent schedules in real-time to account for fluctuations in call volume, unexpected absenteeism, or s...

SUMMARY Retail Associate Job Opening at Leading Apparel Brand in Patna An exciting opportunity awaits candidates at a leading apparel brand in Patna. We are currently seeking Retail Associates to join our dynamic team. Job Responsibilities: Customer Service Uphold grooming standards Warmly welcome and greet every customer Utilize standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right products within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Gather and share customer/merchandise feedback with DMs Target Achievement Mee...

Responsibilities: * Manage team performance through coaching & KPI tracking * Lead by example, driving shrinkage & attrition reduction * Ensure AHT compliance, rostering accuracy Interview time: 7:30 pm - 9:00 pm Location: Sanpada, Navi Mumbai Health insurance Sales incentives Performance bonus

Preferred candidate profile Experience in Provide technical support to Partners via fault tickets for voice and broadband services. Know how rage fault reports and ensure the ticket is assigned to the correct internal or third-party resolver group for resolution. Experience on Technical service deck and hands on ticketing tools Booking engineer appointments on behalf of the Partner for end user visits. Provide regular updates to Partners on faults until fault resolution. Manage third party resolver groups to ensure they are resolving faults within SLA. Escalate with third-party resolver groups if SLA breaches. Cross domain co-ordination- Liaising and escalating with external suppliers and ot...

Aakash Education Services Ltd is looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at vipulgupta@aesl.in / 7236980015 (WhatsApp), in the below format:- 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships, and can get the job done. 3. Candidate should be comfortable with target-based job. 4. Lead and...

Total 4 yrs out of this 1yr TL exp in Mutual Fund SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore..1yr TL exp in Mutual Fund Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Female candidate Perks and benefits PF & ESIC plus Good Leave policy

We Paisabazaar is hiring Team Leader & Assistant Manager (Outbound Telesales) for Gurugram Sector 44 Location. Candidate should have experience in outbound sales in Banking products only with good team handling experience. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar) or Share resume on given email Id - Brijeshkumar@paisabazaar.com Job Locations : Sector 44, Gurugram Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with spee...

Job description Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS Would ensure availability of analysts on phones/chats as per the business model requirement. Must have worked on IEX Maintaining SL, calculation of shrinkage, attrition Location : - Navi Mumbai

Leading BPO in Pune Hiring For Team Leader/Assistant Manager US Healthcare Voice Process CTC UPTO 8 LPA Require min 1 Year as Team Leader Experience in International BPO in HEalthcare Process Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Require Excellent Communication skills in Written & Verbal Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervisio...

Leading BPO in Mumbai Hiring For Team Leader/Assistant Manager International Upselling Process CTC UPTO 9LPA Require min 1 Year as Team Leader Experience in International BPO Experience in any International Sales is Mandatory Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call cent...

About The Role Skill required: Trust & Safety - Content management Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Proficient What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide t...

Role & responsibilities: Should have 5+ years of exp in overall. Should be as a Team leader for at least 2 years on papers. Experience in Inbound process would be an added advantage. Should have good knowledge in calculation of Attrition, Shrinkage, AHT, SLA management. Should be aware in calculating Occupancy & Utilisation for Voice process. Only localites are preferred. Interested candidates can reach out to Pavatharanip1@hexaware.com/7305044617 Regards, Pavatharani

Hiring KAM /Key account Manager Team Lead Lead & manage team of Key Account Managers(KAM) handling e-commerce sellers Monitor & drive team performance to achieve sales, revenue & growth targets Analyze seller performance if interested call 8081073001

About the Role: We are looking for a dynamic and motivated Team Lead Tele Sales (Term Insurance, Intent Profile) to manage and guide our telesales team. The role involves supervising a team of tele callers who connect with customers, book qualified appointments, and ensure smooth coordination with our field sales associates for closures. Key Responsibilities: Lead and manage a Telesales team (410 members) focused on Term Insurance – Intent leads . Drive team performance to achieve daily, weekly, and monthly appointment booking targets. Monitor and improve tele calling metrics such as: Talk time & Call connect ratio Conversion from lead to appointment Attendance & adherence to schedules Quali...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Job Title: Team Leader Operations (Domestic Process) Location: Bangalore Industry: International BPO (Domestic Ecommerce Process ) Package: Up to 3 LPA (Negotiable for the right candidate) Joining: Immediate About the Role We are looking for an experienced and dynamic Team Leader Operations to lead our domestic ecommerce process team. The ideal candidate will bring strong BPO operations expertise, ecommerce background, and proven team-handling experience. If you are target-driven, people-focused, and passionate about delivering exceptional results, this role is for you. Key Responsibilities Lead, manage, and motivate a team of Customer Support Executives handling domestic ecommerce operation...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Job Title: Team Leader Operations (Domestic Banking Process) Location: Bangalore - CTC: Up to 3 LPA (Negotiable for the right candidate) Shifts: Rotational Interview Mode: Face-to-Face ONLY Joining: Immediate preferred Company: Renowned International BPO About the Role Are you a results-driven Team Leader with a strong background in domestic banking processes and mutual funds? Do you have a firm grasp of team metrics, a passion for coaching, and excellent communication in both English and Hindi? If yes we want you on our team. We are hiring a Team Leader Operations for a domestic banking process at one of Indias most respected international BPOs. This is a high-impact role where leadership, ...