539 Shrinkage Jobs - Page 18

Role & responsibilities Ensuring flawless execution of operations with excellent customer service standards , ensuring the smooth running of shift, Ensure proper utilization of team to get the best efficiency in Restaurant. Optimise use of Equipments. Strict follow on the Hygiene standards which are prescribed by the comapany to meet the Pizza Production at restaurant, zero compromise. To insure the quality parameters to be followed during the operations. Preferred candidate profile Shift manager or similar experience in a reputed QSR brand, Managers with minimum 3-5 years of working expecience with QSR Perks and benefits

Role & responsibilities Ensuring flawless execution of operations with excellent customer service standards , ensuring the smooth running of shift, Ensure proper utilization of team to get the best efficiency in Restaurant. Optimise use of Equipments. Strict follow on the Hygiene standards which are prescribed by the comapany to meet the Pizza Production at restaurant, zero compromise. To insure the quality parameters to be followed during the operations. Preferred candidate profile Manager or similar experience in a reputed QSR brand, Managers with minimum 5-8 years of working experience with QSR Perks and benefits

We are hiring for Team leader International experience required Minimum 1 year on paper team leader experience needed Excellent in communication skills open to work in rotational shift 5 days working / 2 rotational off Job location ; Malad interested candidate can share cv @shamina.sayyed@teleperformancedibs.com

Job description - Roles and Responsibilities : Manage a team of customer support agents to achieve operational excellence, focusing on KPIs such as CSAT, SLA, Attrition etc. Oversee daily operations to minimize shrinkage and optimize productivity while ensuring compliance with domestic Inbound BPO processes. Ensure seamless integration of new systems and processes to maintain high levels of efficiency. Job Requirements : Strong understanding of AML regulations and ability to implement effective measures for prevention. Excellent communication skills for effective collaboration with internal stakeholders at all levels. Proficiency in using CRM software (NIS) for data analysis and reporting purposes. Note - Interested candiates may call or whatsapp us at 9759191966

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Job Description: Handling client calls/meetings Handling concerns/escalations raised by client. Plan, execute, monitor and report on your domain of responsibility. Collaborate with the Management to address business challenges and work on solutions together. Anticipate on new requirements and new business to prepare the teams to deliver on these new activities. Implement metrics and tools to study and predict customer/client behavior in a scalable way with the purpose to maximize business expansion. Preferred candidate profile: Self-motivated, proactive team player, with excellent inter personal skills and ideas to inspire customer loyalty, adoption and build relationships. Should have worked in BPO Strong communication skills with ability to influence client. Creative and innovative mindset on how to analyze a situation and take actions. Track record of delivering exceptional customer outcomes and revenue impact. Ability to organize and manage multiple projects which are complex in nature and across diverse teams and locations. Qualifications and Skills: Graduate degree. Excellent written and verbal communication skills. Phone and email etiquettes to effectively address customer/client queries. Designation: Manager - Operations Gender: Male/Female Job type: Full Time Job Location: Noida DOJ: ASAP Interview Date & Time 22nd-26th March'25 11:00 AM- 2 PM Please apply through Naukri or email your resume: hr@anolytics.in Regards, Team HR

Role Title: Team Leader Operations Role Definition: Manage operational KPI's, Lead and supervise a team of agents, People management and engagement, quality assurance, manage stakeholders, continuous improvement to ensure efficient service delivery and client satisfaction. Responsibilities : Monitor team performance and ensure achievement of targets Drive operational metrics (Production Hours, Productivity, AHT, CSAT, QA)Conduct regular team meetings to provide feedback and disseminate updates Real time calabrio update with leakages and states of production Daily CRM attendance of self and team members Monitor lateness daily Provide ongoing coaching, feedback, and support to team members to improve their skills, knowledge, and performance. Conduct regular one-on-one sessions and performance reviews. Monitor/Coach bottom performers and career progression for MQ and BQ People retention and conduct EWS for their respective DRs Attend call calibrations with the QA and clients weekly/monthly as applicable Conduct 1-1s with their team members on a weekly/monthly basis Ensure training and development plans are maintained for all team members Manage the fair and consistent application of performance management and disciplinary measures as necessary Work with the management team to identify and deliver positive change and business efficiencies Handle conflicts, escalations, and customer complaints effectively, demonstrating professionalism, empathy, and problem-solving skills. Work towards maintaining a positive and supportive team environment. Generate reports, analyse data, and provide insights on team performance, trends, and areas for improvement. Utilize data-driven approaches to drive decision-making and strategy formulation. Immediate Joiner Preferred and from the Internation BPO background

Total Work Experience (in years): 5 Qualifications: Graduate or equivalent in any discipline from any recognized university Domain Knowledge and Experience (Web Chat Experience Mandatory) Prior experience of Team handling for 2 years Roles and Responsibilities: 1. Leading a team of 30-35 agents and SME's to perform effectively against set SLAs/KPIs 2. Executing strategies to improve your teams overall performance 3. Leading interventions to deliver change and transformation within the business adding value to the business 4. Managing teams with effective leadership, coaching and support 5. Working closely with other departments to ensure effective operations 6. Working in a fast paced environment and getting productivity our of team 7. Adhering to WNS policies and ensuring that their team follows all policies Special Skills 1. MS Office skills (Excel, PowerPoint) are required. Power BI knowledge is a plus 2. Data reading and interpretation skills 3. Team Management- handling attrition, shrinkage and other governance/admin activities. 4. Coaching & Counselling Skills 5. Stakeholder Management 6. Analyzing & Planning 7. Communication skills for Client interaction Note : Willingness to work in 24*7 environment Language Capability English Spoken Proficiency Required Excellent communication skills Written Proficiency Required Technical Proficiency & Requirements 1. Hands on experience of using desktop or Laptop with basic troubleshooting skills 2. Comfort in Learning and Using Digital Tools 3. Knowledge of using Virtual meeting application e.g.; Skype, Zoom, Teams or WebEx 4. Intermediate understanding in using Broadband, Wi-Fi or phone internet tethering with desktop or Laptop 5. Existing Home Broadband or Wi-Fi Connection. (preferred)6. Inverter back up available. (preferred)

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

Team Lead Operation for International BPO Customer Service Process 5 Days Working 24*7 Shift Location - Kolkata /Mumbai / Pune Salary:- 5 lpa - 7.2LPA Interested candidate Share resume - Call & Whatsapp HR - 7290911116 Required Candidate profile Candidate Must Have Min. 1 Year Experience as a Team Leader In International BPO Must be Graduate NO Call & Only WhatsApp Ur CV HR - 7703948433 Email:- dhsteamleader@gmail.com

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

Urgent Hiring for Team Leader Customer Service Location: Pune Package up to 11 LPA US Voice process/ US shifts Immediate Joiners only (Max notice: 30 Days) Requirements Education: Any graduate Experience: 7+ years of experience in customer support voice international process Must have excellent communication skills Must have 2+ years of experience as a team leader on papers For more details Call Kanika on 9953939776 or email resume to kanika@manningconsulting.in

Designation: Team Lead Patient Calling Department: Revenue Cycle Patient Calling Reporting To: Assistant Manager Accounts Receivable Location: Pune, Work from Office Job Type: Full Time, Permanent Shift: US Shift / India Night Shift Role Overview: The Team Lead for Patient Calling is responsible for overseeing a team dedicated to managing patient inquiries and billing issues. This role requires strong leadership skills, a deep understanding of the revenue cycle, and a commitment to delivering exceptional customer service. Job Responsibilities: Lead and manage the Patient Calling team, ensuring effective communication and collaboration. Monitor and evaluate team performance, implementing strategies to enhance service quality and efficiency. Oversee the handling of inbound patient calls, ensuring accurate responses to billing inquiries and payment processing. Provide coaching and mentorship to team members, fostering their professional growth and improving customer service skills. Address escalated issues and complex patient inquiries, ensuring timely and satisfactory resolutions. Develop and conduct training programs on billing processes, customer service best practices, and regulatory compliance. Analyse performance metrics and prepare reports for management, identifying trends, challenges, and areas for improvement. Maintain a deep understanding of revenue cycle management processes, healthcare regulations, and insurance protocols to support team operations. Promote a positive team environment that encourages collaboration, accountability, and exceptional patient care. Stay informed about industry trends and changes in healthcare regulations to ensure compliance and operational excellence. Job Requirements: Minimum 7 years of experience in customer support or patient calling within the healthcare industry, with at least 2 years in a supervisory or leadership role. Strong knowledge of revenue cycle management processes, healthcare billing practices, and customer service standards. Proficiency in using customer management software, billing systems, and Microsoft Office Suite (Word, Excel, Outlook). Excellent communication and interpersonal skills, with the ability to inspire and motivate a diverse team. Strong analytical and problem-solving abilities, with attention to detail and a focus on continuous improvement. Ability to manage multiple priorities and work effectively in a fast-paced environment. Education & Certification Requirements Graduate and/or Postgraduate degree

Complete store operational requirements by scheduling and assigning employees; following up on work results. Maintain store staff by recruiting, selecting, orienting and training employees. Maintain store staff job results by coaching

Leading BPO in Pune Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage CTC UPTO 16LPA Candidate willing to relocate can also Apply LOOKING FOR DIVERSITY PROFILES ONLY Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends, and shift between WFO and WFH, as and when needed Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in

Leading BPO in Bangalore/Gurgaon Hiring for SME/Subject Matter Expert International Banking Voice Experience is Mandatory 5 Days working Shifts 24*7 Customer Service Process CTC UPTO 6LPA Require Either SME on Papers or Tenured Sr Executive on papers Looking for Immediate joiners/Max 1 Month notice period Role and Key responsibilities: Groom new hires & provide floor support to enhance customer experience Real Time support to advisors and monitor performance Identify root cause issues and recommend solutions. Effectively monitor and evaluate performance. Provide appropriate Coaching, evaluation feedback to Advisors. Handle voice calls and chat within their skill set. Perform transaction monitoring evaluations. Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction Key Skills and knowledge: Excellent written & verbal communication skills Strong customer service aptitude Strong Excel & Analytical skills shall be an added advantage. flexible, sensitive and open minded when dealing with customers. Expertise & proficiency in Banking products preferably credit cards Experience handling voice and chat transaction. Knowledge of Quality metrics & guidelines Experience in coaching individuals via observation, feedback, mentoring and task demonstration Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members. Conduct audits of processes and transactions to identify areas for improvement. Interested candidates can mail their cv at simmi@hiresquad.in

Job Opportunity for Team Leader at Cotiviti Pune!! The Team Leader is a supervisor who manages the day to day operational activities of the production team. This includes ensuring that the team delivers as per set expectations while maintaining the required quality standards. The role involves day to day coordination with internal as well external teams. The Team leader is also required to analyze data and identify trends for performance & quality improvements. Key Responsibilities Effectively lead a team of production associates on Healthcare projects. Meets daily/monthly production and quality targets. Maintains an exemplary level of accuracy in all work. Handles external complaints : Analyzing the situation and creating a corrective course of action. Communicates effectively and timely with upstream functional areas to resolve issues. Reviews team performance based on Historical Data and Quality Scores generated by MIS and QA departments. Review documentation entered by subordinates in order to maintain data quality. Actively involved in client communications to discuss feedback on agents performance. Minimizes absenteeism and controls attrition within the team by creating the right environment for them to work in. Liaison between support function and Operations to ensure smooth functioning of day-to-day activities. Takes part in regular calibration calls along with colleagues, QCAs and on site managers to ensure parity and compliance on process knowledge. Responsible for data management in terms of dashboards and sending reports to clients. Ensuring that the required Login Hrs, Productive Time and other standards set by the client are adhered to. Organizes continuous feedback sessions for the team to sensitize them towards important quality parameters. Assist and lead the team in the modification of process guidelines or other materials associated with new functionality and/or reports. Works collaboratively to achieve results. Experience Requirements 2 Yrs. of Healthcare management with experience in claim processing, data management & data analysis. Management experience (Team Leader / Supervisor level or Higher) Proficient with Microsoft Office Suite (Word, Excel, Power Point) Experience in claim processing systems. Effective Communicator both written and verbal. Ability to work well independently and in a team environment. Ability to handle multiple tasks, prioritize and meet deadlines Must have ability to positively handle/manage stress, such as high work volume and frequent change Ability to learn and quickly apply new material Team player with strong desire to assist others and share knowledge Excellent analytical skills with ability to troubleshoot problems and find root causes Flexibility in thought and approach to problem solving. Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones. INTERESTED CANDIDATES CN SHARE THEIR RESUME - Jitendra.Pandey@cotiviti.com Reagrds, Jitendra 7350534498

Key Responsibilities: Lead and manage a high-performing collections team to achieve set targets. Develop and implement effective collection strategies. Collaborate with stakeholders to enhance operational efficiency. Monitor and analyze team performance metrics. Qualifications: Candidate should be graduate with minimum 3+ years of hands-on experience in collections within the banking domain. Proven leadership skills with the ability to drive results. Strong analytical and problem-solving capabilities. Perks. Lucrative incentives Health insurance benefits Contact- TAG -9911015496-Only WhatsApp

Role & responsibilities -Oversee the collection of outstanding payments from clients. -Develop and maintain effective working relationships with customers. -Monitor accounts to ensure timely payments and escalate overdue payments. -Collaborate with internal teams to resolve payment discrepancies and disputes. -Implement and maintain collection strategies to reduce aged receivables. -Analyze credit risks and recommend actions for credit management. Prepare and maintain reports on collections status, aging reports, and recovery progress. -Ensure compliance with company policies and legal requirements regarding collections.

Payroll-general Insurance Des-Team Leader Process-Outbound Sales Salary-8.5 Lakh 2 year of experience as Team Leader in a contact center on papers, (Loan, Credit Card /Insurance/Banking Sales Process Location-Vashi/Thane Call 9082104424 /8850266500 Required Candidate profile Motivate the team to achieve their targets. To manage and Lead the team of 20 Have to maintain attrition and Shrinkage rate of the Team. Excellent English communication Graduation mandatory

*Job Title* Team Leader - BPO (Business Process Outsourcing) *Location* [Insert Location] *Job Type* Full-Time Job Summary We are seeking a dynamic and experienced *Team Leader* to oversee and manage a team of associates in a fast-paced BPO environment. The Team Leader will be responsible for ensuring the team meets performance targets, delivers exceptional customer service, and adheres to company policies and procedures. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in managing teams in a BPO setting. --- *Key Responsibilities* 1. Team Management - Supervise, mentor, and motivate a team of customer service representatives or back-office associates. - Conduct regular team meetings to communicate goals, updates, and performance feedback. - Monitor team performance and provide coaching to improve productivity and quality. - Ensure the team adheres to company policies, procedures, and compliance requirements. 2. Performance Monitoring - Track and analyze key performance indicators (KPIs) such as call handling time, resolution rates, customer satisfaction scores, and attendance. - Prepare and present performance reports to senior management. - Implement strategies to meet or exceed performance targets. 3. Customer Service Excellence - Ensure the team delivers high-quality customer service and resolves customer issues effectively. - Handle escalated customer complaints and provide timely resolutions. - Foster a customer-centric culture within the team. 4. Training and Development - Identify training needs and organize training sessions to enhance team skills. - Provide ongoing coaching and feedback to team members. - Support new hires during onboarding and ensure they are fully integrated into the team. 5. Operational Efficiency - Ensure smooth day-to-day operations and address any operational challenges. - Collaborate with other departments to improve processes and workflows. - Manage scheduling, attendance, and workload distribution to optimize productivity. 6. Communication - Act as a liaison between the team and senior management. - Communicate company updates, process changes, and performance expectations to the team. - Foster open communication within the team to address concerns and suggestions. 7. Problem-Solving - Identify and resolve issues affecting team performance or customer satisfaction. - Implement corrective actions to address recurring problems. - Encourage a proactive approach to problem-solving within the team. --- *Qualifications:* - Bachelor's degree in Business Administration, Management, or a related field (preferred). - Minimum of 3 years of experience in a BPO environment, with at least 1 year in a leadership or supervisory role. - Strong understanding of BPO operations, KPIs, and customer service principles. - Excellent communication, interpersonal, and leadership skills. - Proficiency in using CRM tools, Microsoft Office, and other relevant software. - Ability to work under pressure and meet tight deadlines. - Strong analytical and problem-solving skills. *Key Competencies* - Leadership and team management - Performance-driven mindset - Customer focus - Communication and interpersonal skills - Time management and organizational skills - Adaptability and resilience --- *Benefits* - Competitive salary and performance-based incentives. - Opportunities for career growth and development. - Positive and collaborative work environment. - Quarterly Bonuses --- *How to Apply* Interested candidates are invited to submit their resume to ALINA (HR) 7999307698 with the subject line "Team Leader Application - [Your Name]." Through WhatsApp or call on the same number. --- Join our team and play a key role in driving success and delivering exceptional service in a thriving BPO environment!

the Led Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team of content moderators, overseeing performance management, and ensuring high-quality standards are met for content moderation services. The ideal candidate will have a background in team management, content moderation, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex content moderation issues. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure content moderation standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) and achieving content moderation goals. Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Content Moderation Expertise : Applying knowledge of Trust and Safety protocols to ensure content is reviewed in line with community standards and compliance guidelines. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork If you are passionate about content moderation, team management, and driving performance in a rapidly evolving environment, we would love to hear from you. To Apply: Please share your resume with sonam singh at nidhi.rastogi@igtsolutions.com or Call @ 8630322833

Role & responsibilities About the Job Were looking for a Senior Real Time Analyst will be responsible for real time management in support of operations monitoring, analyzing, call routing, operational reporting, minimizing impacting issues, communicating, and making changes that positively affect the real-time and command center performance. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Senior Real Time Analyst, You Will Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Intraday Management Facilitate daily syncs with clients/vendors to review performance Monitor forecast vs actual governance at the enterprise level (service KPIs, handling capacity, shrinkage, handle time, service levels) Re-forecast within the day to project staffing gaps and share across the network to address over/under staffing Communicate directly with the stakeholders on trends, staffing levels, and mitigation tactics needed to improve service levels performance Perform root cause analysis (end of day) & provide updates to enterprise network & leadership team Track daily/weekly/monthly performance and provide context Provide regular feedback to the planning and scheduling team As Senior Real Time Analyst, You Have A University education with a technical background is preferred 3+ years previous call center experience required Minimum 3 - 5 years WorkForce Management experience is required Advanced level of MS Excel/Google sheets Ability to create charts/graphs Excel/BI/Reporting tools certifications will be an asset Additional languages would be an asset Ability to identify emerging trends, measure impact on the business and use good judgment Experience in facilitating meetings Proactively distill and analyze data, charts, and graphs into actionable insights & present recommendations to stakeholders and other audiences Able to collaborate with clients cross-functional teams and RTA teams Clear and concise, written and verbal communication skills Fundamental understanding of call center metrics Share your profile to abdulmohammed.kaleem@intouchcx.com

Minimum 1 year of experience as a Team Leader in an outbound sales process. Proven experience in outbound sales, fresh sales, and lead generation. Strong understanding of attrition and shrinkage management. Preferably from a real estate background.

Roles and Responsibilities Manage a team of inside sales representatives to achieve monthly targets through effective communication, coaching, and feedback. Develop and implement strategies to reduce attrition rates by providing training programs, addressing performance gaps, and improving overall employee satisfaction. Analyze shrinkage metrics to identify areas for improvement in the sales process and develop corrective actions to minimize losses. Collaborate with cross-functional teams (e.g., marketing, operations) to ensure seamless execution of sales processes and meet KPIs. Monitor key performance indicators (KPIs) such as conversion rates, customer acquisition costs, etc. to optimize team performance.

Team Leaders from International Voice process/ International Customer Care process can apply Well Versed in KPI's CSAT NPS & Team Handling skills US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com