Home
Jobs
Companies
Resume
Provana logo

Operations Manager

7 - 12 years

10 - 18 Lacs

Noida

Posted:1 week ago| Platform: Naukri logo

Apply

Skills Required

Operations Management Team Management Escalation Management KPI Service Delivery Management Insurance Operations US Mortgage Process Management Shrinkage Us Insurance Attrition Management Capacity Planning Back Office Operations KRA SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will be responsible for • Performance feedback session to be provided to agents. • Primary focus on CPM/SLA. • One to one relation building. • Analyze various reports including process dashboards & team performance reports. • Motivating associates through effective management, career development & implementation of reporting mechanism. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team • Attain SLA through effective management of the daily operations of the team • Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback. • Conduct audits & share feedback with team members • Will be responsible for managing the portfolio of clients. Valid US Visa is required for this role. Note: Only back office experience candidates are eligible for this role. Background: Insurance, Underwriting, Mortgage, property & casualty. No chat and email experience only back office would be considered. Requirements • Graduation is a must. • Proven experience of min. 2 years as Operations Manager or Deputy Manager on papers. • Should be willing to work in 24*7 working environment. • Excellent verbal / written communication skills. • Good with Analytical skills / MS Excel / presentation skills • Leadership quality and organizational awareness

More Jobs at Provana

Charge Posting Specialist - Chennai

Chennai

3 - 8 yrs
|

INR 3 - 5 Lacs

Team Lead - Transition ( Non Visa )

Noida

5 - 10 yrs
|

INR 7 - 12 Lacs

Charge Posting Specialist

Noida

3 - 8 yrs
|

INR 3 - 5 Lacs

Collection Specialist

Greater Noida, Noida

1 - 6 yrs
|

INR 2 - 5 Lacs

Healthcare Backoffice - PP/CP/Demo

Noida

3 - 5 yrs
|

INR 3 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Operations Management Interview Now

My Connections Provana

Download Chrome Extension (See your connection in the Provana )

chrome image
Download Now
Provana
Provana
www.provana.com

Healthcare Technology

Tempe

51-200 Employees

81 Jobs

    Key People

  • Russell C. Branz

    CEO

  • David Edwin

    Chief Operating Officer

RecommendedJobs for You

Concentrix logo

Operations Manager

Concentrix

Mumbai, Malda, Bengaluru

Rentokil Initial logo

Operations Manager

Rentokil Initial

Jaipur

Nova IVF Fertility - A Unit of Rhea Healthcare Pvt Ltd logo

Operations Manager

Nova IVF Fertility - A Unit of Rhea Healthcare Pvt Ltd

Rajahmundry

Talisman Hr Solutions logo

Operations Manager

Talisman Hr Solutions

Mumbai, Navi Mumbai, Mumbai (All Areas)

W Holidays logo

Operations Manager

W Holidays

Lucknow

Regalix logo

Operations Manager

Regalix

Hyderabad

Development Logics logo

Operations Manager

Development Logics

Dharmsāla

Operations Manager

TCG Hospitality

India

Operations Manager

Adhiran Infotech

Chennai

Operations Manager

AMRIT MEDICAL CENTRE PURASWALKAM

India