Team Leader For Content Moderation Process in BPO

Job Description

Job Description: Our Company is looking for a Moderation Team Leader to join our Moderation team. Your main responsibilities are: Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on operation metrics. Managing projects and ensuring that deadlines are met by working with other departments to provide materials needed for completion Supervising staff members to ensure that they are performing their duties in accordance with company policies Analyzing data from past operations to identify trends or opportunities for improvement Reviewing employee performance to ensure that work is being completed effectively Supervise team members and be able to arrange or cover members working shifts if necessary; Provide accurate, valid and complete information by using the right methods/tools; Handle client complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution; Ensure Operation KPIs are met. Keep records of issues/problems for further investigation. Follow communication procedures, guidelines, and policies. Work with managers about clients' feedback. Conduct shift briefings and update the team about policy-related changes or any project-related updates. Job Requirement: Proficiency in English and Bengali Language; C1 English level required (Able to understand/read documents). Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely. Have at least 1 year of experience in customer support and service analysis positions. Interest in travel or tourism, familiar with fashion and makeup trends, especially on well-known brand names or trending products, always updated on Social Media Trending Topics; Proficient skills with MS Office and Google Drive; Able to join our training session; Willing to work on rotational shifts, weekends, and public holidays; Having good communication skills is an advantage.