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Call Center Team Lead

Call Center Team Lead

Lokmanya Society

5 - 8 years

1 - 4 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

operations team handling team management team handling call center operations team leading

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage a team of call center agents to achieve sales targets and provide excellent customer service.
Oversee daily operations, ensuring efficient use of resources and adherence to company policies.
Develop and implement strategies to improve productivity, quality, and employee engagement.
Collaborate with other departments (e.g., marketing, IT) to resolve issues and optimize processes.
Analyze performance metrics (e.g., AHT, Shrinkage) to identify areas for improvement.

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