Call Center Team Lead

Company Description

Barbeque Nation, founded in 2006, is a leading casual dining chain in India known for its unique 'Do It Yourself cuisine' concept, where customers grill their own barbecues at their tables. Started in Mumbai, the chain quickly expanded across India and internationally, with its 75th outlet opened in Dubai in 2016. Barbeque Nation values customer satisfaction and relationships, conducting innovative food festivals and experience-driven dining. Recognized as one of the best places to work in India, the company focuses on providing an affordable and complete dining experience for its customers.

Position:

Industry:

Process:

Salary:

Work Location:

Responsibilities:

• Manage a team of 20 members
• Floor management and live call (queue) monitoring
• Drive team to achieve performance metrics and sales targets
• Maintain service level matrices and KPIs
• Control shrinkage and attrition effectively
• Conduct regular audits and provide actionable feedback to enhance customer experience
• Develop and implement action plans with the manager to meet performance goals
• Oversee daily operations in the absence of the manager
• Collaborate with team members to resolve customer and client issues
• Handle HR-related activities including appraisals, confirmations, promotions, and terminations
• Compile reports on team performance, sales conversion, and customer feedback
• Identify upselling/cross-selling opportunities and drive the team to meet sales targets

Requirements:

• Minimum 2 to 3 years of experience as a Team Leader (on paper)
• Proven experience in

  sales processes

  (voice-based inbound/outbound) within the BPO industry
• Graduate in any discipline
• Proficient in MS Office tools
• Strong communication, leadership, and team management skills
• Good analytical and problem-solving abilities
• Highly self-motivated and target-driven
• Willingness to work in rotational shifts

• Work from Office – Bangalore (Sarjapura Road)

Contact: Mr. Sunil S

Number: 8658910910

Email: sunil.s@barbequenation.com