Dhruva Research- Associate- Strategy & Operations About Us Dhruva Research is India's first multimodal market research firm led by alumni from top educational and professional organizations with an ambition to become leaders in the industry. Intrigued by what ticks the brain to make decisions, randomness of opinions we aspire to bring science and methods to this space through statistical and technological advancements in the existing data collection methods. Our highly competent team from diverse backgrounds is set to disrupt the space by building sophisticated prediction systems across sectors such as elections, politics, sports and science. Bootstrapped in the year 2020, we achieved a never seen scale of over 50 lakhs grassroots surveys by 2021. Our team is all geared to scale by 10x to continue to serve our repeat clients and reach out to more than 5 Cr individuals at the grassroots level by the year 2023. About The Role We are looking to recruit ambitious individuals with the zeal to solve unprecedented problem statements at the intersection of data and operations. The role will allow you to be part of the strategy formulation process working closely with the founding team and leading large-scale operations across geographies in the country. We are looking for an experienced project manager who is passionate about the development process of a project. As a Project Manager, you'll be the go-to person for everything involving the project's strategy and timeline. You will join a dynamic, fast-paced environment and work with cross-functional teams to finalize requirements About The Candidate The ideal candidate should have 3 to 6 years of work experience in the consulting, strategy or operations planning related domains. The candidate should have high proficiency in task management, problem-solving and good communication skills. Prior experience in data management and analysis tools is mandatory. Importantly, the candidate should have a passion to think beyond the obvious and aim to create impact above all else. Roles And Responsibilities Must-have the ability to do task management and operational metrics. Handle end-to-end project planning, execution and management of the team. Provide functional guidance, support and direction to field operation and deliver on strategy and operational plans while scaling it to large geographies. Drive continuous improvements in the business models by tracking core business metrics related to the operations and improving the efficiency of the business operations. Efficiently manage multiple projects by monitoring progress and ensure completion within planned timelines with high quality output. Establish high standards of the performance by ensuring proper compliance of the set processes and protocols. Contribute to the overall functioning of the organization by identifying opportunities to scale. Excellent Problem-solving skills, ability to work comfortably in a collaborative setting Ability to multitask and meet aggressive deadlines, and demonstrate an ability to deliver under pressure Should be proactive and willing to work independently Skills MBA/bachelor's degree in engineering, Mathematics, Statistics or related technical degree. Strong working knowledge of Microsoft Excel. Preferable experience in market research with strong capabilities in consulting/advisory work/program management. Ideally, the candidate should have hands-on experience in the areas of analytics. Should have the intuition to use data effectively for devising operational strategies. Experienced in structuring ambiguous problems with an ability to think laterally and in multiple dimensions. Communication and presentation skills to effectively deliver complex, data driven insights to management. High sense of ownership and ability to drive projects to execution by building consensus among stakeholders. Organized and focused on delivering tasks within defined deadlines Salary Offered : 8-10 LPA (ref:iimjobs.com)
You will be joining Dhruva Research, India's pioneering multimodal market research firm. Led by accomplished alumni from prestigious educational and professional institutions, the organization aims to establish itself as a leader in the industry. Dhruva Research is dedicated to unraveling the intricacies of decision-making processes and opinions by infusing scientific methods and statistical advancements into data collection techniques. The team, comprising individuals from diverse backgrounds, is committed to revolutionizing the sector through the development of sophisticated prediction systems in various domains such as elections, politics, sports, and science. Having commenced operations in 2020 with bootstrap funding, Dhruva Research has achieved unprecedented success by conducting over 50 lakhs grassroots surveys by 2021. The team is now poised to expand its reach tenfold, aiming to engage with over 5 Cr individuals at the grassroots level by 2023. As a Project Manager at Dhruva Research, you will play a pivotal role in shaping the organization's strategy and operations. Collaborating closely with the founding team, you will oversee large-scale operations across different regions of the country. We are seeking individuals with a passion for tackling challenging problem statements at the nexus of data and operations. The role demands expertise in project management, with a focus on driving strategy, managing timelines, and liaising with cross-functional teams to meet project requirements effectively. The ideal candidate for this position should possess 3 to 6 years of experience in consulting, strategy, or operations planning. Proficiency in task management, problem-solving, and communication is essential, along with prior exposure to data management and analysis tools. The candidate must exhibit a proactive approach, a knack for innovative thinking, and a drive to create meaningful impact through their work. Your responsibilities will encompass various key tasks, including overseeing task management and operational metrics, leading end-to-end project planning, execution, and team management, offering guidance to field operations, enhancing business models, monitoring project progress, ensuring compliance with protocols, identifying opportunities for scaling operations, and delivering high-quality outcomes within stipulated timelines. Strong problem-solving skills, multitasking abilities, and a results-oriented mindset are crucial for excelling in this role. To be considered for this position, you should hold an MBA or bachelor's degree in engineering, mathematics, statistics, or a related technical field. Proficiency in Microsoft Excel, experience in market research, consulting, program management, and analytics, as well as a talent for leveraging data to devise operational strategies, are highly desirable. Effective communication, presentation skills, ownership mentality, and a proactive attitude are key attributes that will contribute to your success in this role. If you are a motivated individual with a keen eye for detail, a collaborative spirit, and a drive to excel in a dynamic work environment, we encourage you to apply for this exciting opportunity at Dhruva Research. Salary Offered: 8-10 LPA,
About the Role: We are looking for a Senior call Center Team Lead- Call center operations The role includes conducting training sessions, providing performance feedback, and ensuring smooth daily operations with multiple stakeholders. Requirements: ✅ 3–4 years of relevant experience in Operations (call Center) ✅ Able to analyse and run smooth operations ✅ Strong management skills / multiple stakeholder management ✅ Excellent communication skills ✅ Excellent Proficiency in Excel