539 Shrinkage Jobs - Page 20

Dear Candidate, Greetings from Hexaware - BPS! We are hiring for Assistant Manager Operations - Customer Service - Inbound Process. Location - Ghansoli, Navi Mumbai Role Description: Graduate with minimum of 7 to 10 year of work experience in Voice Process from premium contact centre. In-depth understanding of Operations Metric, People Practices (score calculations, parameter ratings, attrition calculation, situation handling etc.). Customer service oriented. Should have prior knowledge of customer care processes and Techniques. Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Provide quick and effective resolution to the customer's queries Willing to work in rotational shifts (Night shift as and when required) Interested, Please share your updated resume at matildad@hexaware.com /Whatsapp - 9082299130

Key Responsibilities: Store Operations: Set and agree on store performance targets with Ops Manager To be accountable for all aspects of the commercial operation of store by managing the performance of store teams to deliver agreed business targets. To ensure that the Store is always merchandised to the Companys desired standard and that, with liaison with the Ops Manager and Merchandise Team. Develop and arrange promotional material and in-store displays. Undertake store activities such as managing store budgets and updating financial records. Prepare detailed reports on buying trends, customer requirements, and profits. To ensure the Store has the correct levels of stock and that replenishment orders are placed, in close liaison with the Retail Ops Manager and Merchandise Team. Responsible for maintaining the Inventory levels at the store and controlling Shrinkage as per Company Standards. Customer: Deliver excellent service to ensure high levels of customer satisfaction. Respond to customer complaints and concerns in a professional manner. To increase the shop customer base by consistently delivering impeccable customer service. Promote cross branding for customers to increase the portfolio for them Create business strategies to attract new customers, expand store traffic, and enhance profitability. People: Hire, train, and oversee new staff. Support the employee onboarding process at the time of new joinee Handhold the new joinee at the store by assigning buddy and also providing them with in- store training Motivate the sales team to meet sales objectives by training and mentoring staff. Regular review and feedback to be shared to ensure they are groomed well and are high on performance. Ensure store compliance with health and safety regulations. Responsible for store expense management, store budgets, inventory control increase sales throughout the year and achieve set financial targets. Ensure store and staff presentation and standards are in line with the brand requirements Work on development of team members thereby improving employee engagement Processes: Ensure store processes are clearly defined and communicated to teams and are followed at all the times. Support store audits as per schedule.

Role & responsibilities -Oversee the collection of outstanding payments from clients. -Develop and maintain effective working relationships with customers. -Monitor accounts to ensure timely payments and escalate overdue payments. -Collaborate with internal teams to resolve payment discrepancies and disputes. -Implement and maintain collection strategies to reduce aged receivables. -Analyze credit risks and recommend actions for credit management. Prepare and maintain reports on collections status, aging reports, and recovery progress. -Ensure compliance with company policies and legal requirements regarding collections.

Position Overview: We are seeking a highly motivated and detail-oriented Accounts Payable Team Lead to oversee Non-Merchandise Invoice Processing, Banking Operations, Vendor Reconciliations, and 1099 Reporting within the Accounts Payable (AP) department . In this role, you will lead a team of up to six associates , ensuring timely and accurate invoice processing, issue resolution, and vendor management . A strong emphasis is placed on Excel-based reporting and analysis , with NetSuite experience preferred . This position offers an exciting opportunity to drive process improvements and efficiency in a multinational environment . Key Responsibilities: 1. Non-Merchandise Invoice Processing Oversee the end-to-end AP disbursement process for Non-PO and PO invoices (2-way match) . Manage AP Disbursement email queries , ensuring timely issue resolution. Conduct AP reconciliations for disbursements across Retail, Brands, and Home Services . Perform quality checks and audits for AP Disbursement. Supervise data uploads to NetSuite and manage pre-indexing for AP Disbursement . 2. Banking Operations Perform vendor database quality checks and manage EFT returns . Oversee stop, void, reissue, and query management processes . Manage positive pay for paper checks , ensuring accuracy in banking transactions . Conduct banking quality control checks to maintain process integrity. 3. 1099 Reporting & Compliance Lead the annual 1099 reporting process , ensuring compliance with IRS regulations . Oversee data collection, validation, and submission for accurate 1099 reporting. 4. Reporting & Process Optimization Generate and analyze reports for Retail, Brands, Home Services , and other AP activities. Identify opportunities for process improvements and implement best practices. 5. Cross-Training & Support Collaborate with the Merchandise Invoice Processing team for additional support when needed. Assist in Vendor Onboarding to ensure a smooth integration and compliance process . 6. Stakeholder Collaboration & Vendor Management Manage vendor communication , including engagement with top vendors to resolve issues. Work closely with internal teams to address escalations and ensure process alignment. Ensure compliance with company policies and procedures . Qualifications & Skills: Minimum Requirements: Bachelors degree in Accounting, Finance, Business Administration, or a related field. 5+ years of experience in Accounts Payable within a multinational company, including at least 2 years in a leadership role . Proficiency in Excel for reporting, data analysis, and quality checks . Strong understanding of EDI processing and vendor onboarding best practices . Excellent problem-solving, organizational, and multitasking abilities . Strong communication and leadership skills with the ability to manage a team effectively . Preferred Skills: Experience with NetSuite or similar ERP systems (strongly preferred). In-depth expertise in non-merchandise payables, disbursement processes, and vendor reconciliations .

Dear Candidate, Urgent Opening in Paisabazaar for Team Leader Role for Outbound Sales Process. (Mumbai |Chennai| Gurgoan | Delhi ) Share Resume or call 9971669628 (REBECA) or mail rebecavicky@paisabazaar.com Looking candidates with hands on experience in Telesales + People Management Process - Outbound Sales Product - Credit Cards Shift - Day shift only Working Days -6 Days (Rotational Off) Fixed Salary+ Unlimited Incentives No Cold Calling No Cab Facility Job Locations: Mumbai Role description: 1) Assisting customers in sale of a range of financial products on phone 2) Role entails working only in Day shift 3) Fully responsible for meeting and exceeding targets as assigned periodically 4) Reaching productivity that meets job standards, while working with speed and accuracy 5) Flexible, able to shift priorities to accommodate changing demands. 6) Ensure no losses or errors occurred while assisting customers 7) Work towards ensuring zero cases of mis-selling / fraud in the processes 8) Responding in a timely and effective manner to all internal communication. 9) Adheres to and supports company policies and practices. Candidate Profile: 1) Flexible to work in 6 days, roster off environment 2) Good selling and negotiations skills 3) Minimum 3 to 5 year experience in working in the areas of Sales Regards, HR Rebeca

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is hiring for Team Lead for Technical Support Voice Process. Role: Team Lead - International Voice - Technical Support Exp : 5 + Yrs Location : Ambit IT park, Ambattur Shifts : Flexible to Work in US Shift Notice : 15 days or immediate. Interested? Reach out to me directly at: Prithvi - 9444242401 ( Whatsapp ) prithiviraj.pudupatturamamurthy@movate.com Or send your updated resume via email. # Graduation is mandate # Need excellent communication in English # Should have handled a team of 10 to 15+ people # Must be aware of shrinkage, attrition, AHT, NPS, CSAT # Must have fair understanding of presenting MBR, QBR and WBR # Must be from BPO industry

Role Description The Customer Service Team Lead is responsible for overseeing daily operations of the customer service team, ensuring high levels of customer satisfaction and managing team performance. This is a full-time, on-site role located in Gurugram. The role involves monitoring and improving team performance, handling escalated customer issues, and implementing service improvement strategies. The Team Lead will also be tasked with training and mentoring team members to enhance their skills and performance. Qualifications Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Leadership and team management experience Ability to work effectively in a fast-paced, dynamic environment Bachelor's degree in Business Administration, Management, or a related field is preferred Previous experience in a customer service role is an advantage

Job description Should be proficient with MS Excel, knowledge of Advanced Excel will be an added advantage as we will be assigning MIS work. MIS reporting to management daily. Experience with Workforce Management software (performance tracking, reporting), Aspect, and Genesis preferred. Candidates with advanced excel skills can apply. The person would be responsible for preparing Daily/Weekly/Monthly reports using intermediate/advanced excel. Required Candidate profile At least 1 years experience in MIS Role Must have a good knowledge of advance Excel Must be aware of basic Terminology such as Attrition, Shrinkage, CSAT, SLA, Overtime Pay Calculation, Ageing, etc. Should have knowledge of Excel function like VLOOKUP, HLOOKUP, Pivot Table etc Graduation is must Timings Fixed shift US shift (6:30 PM to 3:30 AM) Fixed weekend off Work from office If interested, please share your resume at vijay.jadhav@aminfoweb.co.in Call/WhatsApp: HR Vijay -8806000209

Overview: The role involves a multifaceted approach to ensuring project success and team efficiency. Key responsibilities include task allocation based on project priorities, meticulous monitoring against established Key Performance Indicators (KPIs), active participation in the production line processes, and fostering a supportive environment through coaching and mentoring direct reports. Additionally, active participation in scoping, feasibility studies, and other analytical activities is crucial to inform decision-making and project direction. Key Responsibilities: Allocate tasks based on priorities. Monitor against KPIs defined for the project. Active participation in production line Coach and mentor direct repartees. Participate in scope, feasibility and other analytical activities. Who You Are: To allocate tasks to all direct repartees, based on skill set. To monitor KPIs and Metrics, and ensure adherence as defined for the project. To ensure final delivery to client is error free. To document all processes as per the template set by Corporate Quality and to ensure proper availability of documents. To identify and escalate training needs, and train resources on the floor, to enhance their skills. To ensure that project updates are shared with all team members; to conduct feedback sessions regularly. To create and/or review the SOPs. To contribute to knowledge base (wiki, SOP, blogs, etc) To be in touch with production line by active contribution towards deliverables (research, curation, quality checks, etc) To update and maintain MIS Trackers/Reports as per the project templates / Quality Standards Skills To prepare and maintain External / Delivery related documentation (Client presentations, reports, Minutes of Meeting, Approval emails, WSRs, Status trackers for further reference Participate in scope, feasibility, and other analytical activities. Desired Skills - Internal Tool, Tool designed from Client, MS Office Intermediate Process/Quality Standards- Quality Standards (ISO, Six Sigma, etc) Domain- Prior experience with media industry (Movies, Music, Stock Images, Video), Willing and able to take the initiative and solve process related problems. About V2Solutions: V2Solutions is a leading IT Services and Engineering company dedicated to delivering comprehensive Digital Transformation solutions to over 400 organizations globally. Our services encompass Digitization & Transformation, Cognitive Technology, Engineering Products & Apps, Cloud & Data Processing, IoT, and Salesforce CRM Solutions. Established in 2003 and headquartered in Santa Clara, California, we pride ourselves on being an ISO 9001-2015 certified and Great Place to Work certified company. With a team of over 900 Talented & Happy Vibrants spread across the US and global delivery centers in Mumbai, Bangalore, Baroda, and Udaipur, we collaborate closely with clients ranging from startups to large enterprises, assisting them in building next-gen digital processes and solutions to achieve sustained business vitality and deliver exceptional customer experiences. You can explore more at www.v2solutions.com Social Handle: https://www.linkedin.com/company/v2solutions Note - It will be for Night Rotational shift. Preferred male candidates. Interested candidates can share their resumes on priyanka.singh@v2solutions.com

Customer Service TL.Experience in Banking /Financial Services /Insurance or BPO Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints.

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

Job Purpose Drive sustainable business growth by leading dealer relationships and achieving monthly sales targets in consumer durable finance Duties and Responsibilities Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively. Required Qualifications and Experience Achieve daily and monthly sales targets for consumer durable products.Lead a team of off rolls to effectively service the Customer and ensure customer and dealer satisfaction.Identify and onboard new dealers to expand the company's presence in the market.Ensure compliance with company policies and regulations in all dealer operations.Build and maintain strong relationships with Dealer to foster loyalty and repeat businessEnsure to set performance targets and provide regular feedback to off roll teamsEnsuring the engagement of Field Officers (FOS) and maintaining low attrition rates among off-roll employees.Offer training and support to team members ( Off-role ) to help them manage their daily tasks effectively.

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Greetings from Ienergizer We are looking for an experienced Team Leader to join our Operations Team for an International Process. Job Description: - Candidate must have experience in International Chat Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. What we Offer: - Salary up to 7 LPA 5 Days working Rotational Shifts and week off Medical insurance Attendance Allowance Virtual interviews!! Interested candidates can share their CV at Vanshika.kakkar@ienergizer.com or can connect directly at 9289640609 . References are highly appreciated!!! Regards, Vanshika Kakkar

iEnergizer is hiring for the Manager/ Sr. Manager Training role at Noida location!! GDS EXPERIENCE IS A MUST. Interested candidates can call or share resume with HR Kailash 8800450667 Job Description The position of an Manager / Sr. Manager Training involves overseeing and managing the training and development programs within an organization. This includes designing, implementing, and evaluating training initiatives to enhance employee skills and performance, as well as aligning training strategies with business goals. The Assistant Manager is responsible for leading a team, collaborating with various departments, and ensuring effective learning experiences to support employee growth and organizational success. Role & responsibilities Lead and mentor a team of trainers, offering guidance, feedback, and professional development opportunities. Design, develop, and deliver comprehensive training programs that align with organizational goals and enhance employee capabilities. Collaborate with department heads to identify training needs, performance gaps, and skill development requirements. Evaluate training effectiveness through assessments, surveys, and performance metrics, and make necessary adjustments to improve outcomes. Stay up-to-date with industry trends, best practices, and innovative training methods to ensure the training curriculum remains relevant and impactful. Foster a culture of continuous learning and development among employees, promoting the value of ongoing skill enhancement. Provide regular reports and updates to senior management on training initiatives, progress, and outcomes. Prepare and present regular reports to senior management on training initiatives, content strategy effectiveness, and hiring progress. Ensures that various training methods are being utilized, including presentations, role-playing, and interactive activities. Monitor trainee progress, provide constructive feedback, and address any questions or concerns. Develop and curate training content on the Intranet Portal Collaborate with subject matter experts to ensure training content is accurate, up-to-date, and aligned with industry standards. Maintain accurate training records, attendance, and performance metrics. Gather feedback from trainees and stakeholders to identify areas for improvement and make necessary adjustments. Preferred candidate profile Any Graduate with 1 year Manager / 3+ years as AM Training experience on paper can apply. Should have Excellent communication skills. Should be from BPO background. Comfortable to work in rotational shifts Perks and benefits Competitive Salary and Benefits package. Opportunity for professional growth. Collaborative and dynamic work environment. Virtual interviews: - Available. Immediate joiners Preferred.

**Candidate Should be well versed with all operations metrics like attrition, shrinkage, CSAT, NPS, etc.** Process - International Voice/Chat process Work Location - iEnergizer, A 37, Sector 60, Noida, U.P. Job Description: - Candidate must have experience in International Chat/Voice Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Prefers candidates from Telecom Chat process. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. Interested candidates can share their resume on sparsh.tyagi1@ienergizer.com or call on- 9266364422 (Sharandeep)

iEnergizer Noida is hiring for the Team Lead Ops Position. Process - International Telecome Process Work Location - iEnergizer, A 37, Sector 60, Noida, U.P. Job Description: - Candidate must have experience in International Chat Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Prefers candidates from Telecom Chat process. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. What we Offer: - Salary up to 6.8 LPA 5 Days working Rotational Shifts and week off Medical insurance Attendance Allowance Virtual interviews!! Interested candidates can Call/WhatsApp HR Kailash - 8800450667 Looking for Immediate joiners. References are highly appreciated!!!

Job description Team Executive - Claims Adjudication Location : Hyderabad Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 4 - 6 years of experience in Claims Adjudication . With over 1 year of experience as a Team leader Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory and compliance practices. Maintaining and Ownership of reports both internal as well as for the clients. Presenting the data and provide deep insights about the process to the clients as well as Internal Management. Managing and co- ordinating training programs. Excellent in Coaching and providing feedback to the team. Take necessary HR actions as part of the Performance Improvement Process Key Performance Indicators Ensuring that the key Service Level Agreements are met consistently without any exceptions. Leverage all Operational metrices to ensure that the Revenue and Profitability targets are met and exceeded . Work in tandem with all Business functions to ensure smooth business process. Retention of key team members Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071

Hi There, We are hiring at Sutherland for Team Managers Operations. Required Qualification: Graduate/post-graduate Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner 24/7 Shifts (Onsite).

Candidates with international BPO experience will be consider. Work Schedule: 5 days a week, 24*7 shifts, with rotational week offs. Minimum 1 year of experience required as a Team Leader.

Urgent Opening For Sales Team Leader Min 1 yr exp as a TL Sales and BPO Background Aware about basic KRA & KPI's Immediate Joiner Insurance Background Share CV - 8295156266

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Job Title : Store Manager Department : Retail Stores Reports To : Cluster Manager Role Summary : The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer- centric strategies and team leadership. Key Responsibilities : Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement : Bachelor’s Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.