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Manager - Tele Collection (North)

Manager - Tele Collection (North)

Home Credit

9 - 14 years

8 - 14 Lacs

Gurugram

Posted:1 week ago| Platform:

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Skills Required

Team Handling Portfolio Management Tele Collection Dialer Management Collections Target Achievement Shrinkage Collections Strategy Recovery Management Unsecured Loans Collection Management Attrition Management Roaster Management Collections Process Target Planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high customer experience with minimum complaints Provide timely communication regarding forecasting and planning of manpower and other infrastructure Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition Align efforts to mentor and groom talent at levels below Drive performance management Conduct periodic performance reviews of direct reports and levels below through effective feedback Preferred candidate profile 1) Experienced In Tele Collection Only Collections, Min 9-15 yr Experience. 2) Ability to handle large Manpower and Manage Entire North Location with Large Portfolio Size. of Tele Collection Portfolio Size. 3) Self Motivated and data Driven Strategy. 4) Dialer Management & Team handle. 3) Self Motivated and data Driven Strategy, Roaster Management. 6) Based out of Delhi NCR Only or Preferred to relocate to the Job Location.

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www.homecreditcfc.cn

Financial Services

He Ping District Tianjin

10001 Employees

78 Jobs

Key People

Gianfranco D'Amico

Chief Executive Officer
Jana Vostrelova

Chief Financial Officer
Peter Krejci

Chief Operating Officer

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Manager - Tele Collection (North)

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Manager - Tele Collection (North)

Experience & Salary

Skills Required

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