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Urgent Hiring For Team Leader - Non voice Process | Chennai | 6 LPA

Urgent Hiring For Team Leader - Non voice Process | Chennai | 6 LPA

Witbloom Training & Placement

2 - 7 years

|

4 - 6 Lacs

Chennai

Posted:1 week ago| Platform:

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Skills Required

KPI Monitoring Non Voice Process Shrinkage Team Leading BPO Attrition Control Team Handling Customer Service Coaching SLA Aht Attrition Email Process Chat Process NPS Quality Monitoring KRA International Process CSAT CSAR

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requirements of Team Lead for Domestic non voice Process ( Email Process ) Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1 years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people Team Leading Experience in Email Process

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