1602 Shrinkage Jobs - Page 19

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Expert What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or i...

Position: Assistant Manager (Airlines Operations) - Airlines Experience - Mandatory Department : Operations (International - Airlines Process) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers , IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more. We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and ha...

SUMMARY Retail Associate Job Opening at Leading Apparel Brand in Mangalore An exciting opportunity awaits candidates at a leading apparel brand in Mangalore. We are currently seeking Retail Associates to join our dynamic team. Job Responsibilities: Customer Service Uphold grooming standards Warmly welcome and greet every customer Utilize standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right products within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Gather and share customer/merchandise feedback with DMs Target Achieve...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Title: Manager Ops - Domestic Process( Banking Experience Mandate) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to ne...

SUMMARY Retail Associate Job Opening at Leading Apparel Brand in Cochin An exciting opportunity awaits candidates at a leading apparel brand in Cochin. We are currently seeking Retail Associates to join our dynamic team. Job Responsibilities: Customer Service Uphold grooming standards Warmly welcome and greet every customer Utilize standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right products within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Gather and share customer/merchandise feedback with DMs Target Achievement M...

Job Description : Requirements Minimum 2 years of team handling experience Experience in GDS (Sabre, Amadeus, or Galileo) Windows, MS Office, Google Applications (expert) Team player Preferred: Graduation or masters degree in Tourism, Business Administration, or a relative field Amadeus, Sabre, and Galileo (expert) Excellent communication skills Duties & Responsibilities: Team development responsibilities Support team members in their daily tasks Deliver training on the job Discuss & set personal targets with each team member Monitor team: their behavior towards customers & colleagues, their problems or ideas Evaluate team members: performance, mistakes, losses, creativity, strengths, weakne...

Were Hiring Workforce Management (WFM) Professional We are looking for a proactive and experienced WFM Specialist with strong expertise in planning, scheduling, and reporting. If you have a passion for workforce management and the ability to lead with efficiency, wed love to connect with you! Role Requirements: 8+ years of experience in WFM (Scheduling/Reporting/Capacity Planning/Rostering/Attrition/RTA/Skrinkage/Forecasting) Strong knowledge of Excel & reporting tools Excellent communication skills with the ability to drive initiatives Post Graduate qualification Notice Period: Up to 30 days Work Mode & Location: Hybrid Hinjewadi, Pune(Phase 2) 1-way cab drop provided If you meet the criter...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

We need Team Leader or Supervisor Should have min 3 Years of experience as a Team leader or Supervisor in International BPO Industry Process -Outbound sales Night shift 5 Days working Location -Noida Telephonic Interview Call -9310802205 HR Shabana

Job description Experience Minimum 2-year experience as a Team Leader in International voice process Minimum of 5 year of work experience in an International Voice Program from premium contact centers. Technical Competencies: (Job related) Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc. Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Usage Experience of E Wallets and have functional knowledge of the product. Soft Skills: Ensures adherence to contractual SLAs and manages the overall workflow w...

Job Summary: As a Customer Service Representative, you will be the first point of contact for our customers, delivering exceptional service across both voice and digital platforms (including phone, email, live chat, and social media). Key Responsibilities: For Sr. Associate Role • Handle incoming customer queries via phone and digital channels in a professional and timely manner Qualifications Minimum Academic Qualification: UG and above 1+ years of customer service experience. Excellent verbal and written communication skills in English (additional languages an advantage) Strong problem-solving and multitasking abilities Flexibility to work in shifts, including and/or as needed for infreque...

GLOBIVA is hiring for Team Leader. Location- Sector 18, Gurgaon (Haryana) 6 days working Rotational shifts and Rotational week-off Note:- There is no night shift for female employee Key Responsibilities: Performance Management: Drive the team to meet/exceed process KPIs: SLA (Service Level Agreement) adherence AHT (Average Handling Time) CSAT (Customer Satisfaction Score) FCR (First Call Resolution) Quality scores / Error rates Productivity and occupancy targets Monitor real-time performance dashboards and take corrective actions to achieve targets. Team Supervision & Development: Lead, coach, and motivate a team of [X] associates to deliver exceptional customer experience. Conduct regular p...

HCLTech is Hiring for Quality Analyst & Team Leaders for Billing Support Job Location - Hyderabad US Shifts only Walk-in Interview Details: Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 Timings: 11:00 AM - 3:00 PM Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo Essential Duties and Responsibilities (For Team Lead Role) The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. The Billing Lead should be able to resolve the majority of these issues independentl...

Job Title: Lead Workforce Management (WFM) Company: Globiva Location: Gurgaon (Sector 18) Work Mode: Work From Office (WFO) Working Days: 6 Days (Fixed/Rotational Off as per policy) About the Role We are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure process efficiency and business targets are met. Key Responsibilities Lead and manage a team of WFM executives, ensuring smooth workforce operations. Forecast call volumes, plan capacity, and build schedules for optimum resource utilization. Manage real-time monitoring, shrinkage control, and adherence tracking. Handle dialer manageme...

SUMMARY Retail Associate Job Opening at Leading Apparel Brand in Punjab An exciting opportunity awaits candidates at a leading apparel brand in Punjab. We are currently seeking Retail Associates to join our dynamic team. Job Responsibilities: Customer Service Uphold grooming standards Warmly welcome and greet every customer Utilize standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right products within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Gather and share customer/merchandise feedback with DMs Target Achievement M...

ROLE PURPOSE & OBJECTIVE Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition. Track conversion across campaigns and products. Assists internal verticals in understanding sales opportunities and generate leads across product lines. Conduct basic training for tele callers for their campaigns. Business/ Financials Monthly target adherence Increase lead conversion from cross selling Value Generation from campaigns Regular follow up with business team and coordinating with branches and other alternate channels Design new campaigns Customer...

SUMMARY Retail Associate Job Opening at Leading Apparel Brand in Pune An exciting opportunity awaits candidates at a leading apparel brand in Pune. We are currently seeking Retail Associates to join our dynamic team. Job Responsibilities: Customer Service Uphold grooming standards Warmly welcome and greet every customer Utilize standard phrases when interacting with customers Introduce yourself and offer a shopping bag to every customer Guide customers to find the right products within the store Assist customers as needed Communicate product range, style, new innovations, and store promotions/offers to customers Gather and share customer/merchandise feedback with DMs Target Achievement Meet ...

Hiring Assistant Manager/Sr. Team Leader (Outbound Telesales) for banking product sales. Candidate should have experience in outbound sales in Banking products only with good team handling experience. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar) or Share resume on given email Id - Brijeshkumar@paisabazaar.com Job Locations : Delhi And Gurugram Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flex...

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attr...

Job Title: Real-Time Analyst (RTA) Department: Workforce Management (WFM) Employment Type: Full-time Role Summary The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues This role serves as the first line of defense to ensure service levels and performance metrics are achieved, while supporting operations with timely and accurate reporting, issue escalation, and actionable insights, Key Responsibilities Real-Time Monitoring & Queue Management Monitor real-time call, chat, or case queues to ensure service level goals are met consistently, Tr...

Requirements Description and Requirements Role: Resource Planner Shift: US Shift timings Experience: 3+ Years Key Skills: Capacity Planning, Headcount Planning, Resource Planning, Shrinkage, Utilization, Occupancy, Forecasting Position Summary: A Forecasting and Capacity Planning Analyst produces long & short-term resource plans for frontline agent and seat resources The analyst acts as the primary client-facing representative of WFM and serves to unify planning for programs supported in multiple locations The analyst will quantify productive resource requirements starting from the bidding stage to the end of life on an account Aside from this, they will produce simulations of resource maxim...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way, Description Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe Every day, Hosts offer unique stays and experiences that make it possible for guests to connect wit...

Immediate openings For Team Lead_ International_ (Inbound) Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be able to speak fluent in Malayalam and Hindi Note: Interested candidate can drop your resume to the below email id. Email id: NandhiniA1@hexaware.com Contact Number: 7358342513

Minimum 3 years of experience either as Supervisor or as Team Leader (International sales process -US) immediate joiner 6days working (rotational week off) Call/whats app 8512850830