Manage communication teams of Contact Center (inbound, outbound, and email) Maintain attrition Focus on process Improvement Introduce new concepts to improve and improve customer experience Act as a liaison between the management and the team
Lead and mentor a team of customer service professionals Ensure daily SLA parameters are met for all lines of business What We're Looking For: Experience: Minimum 2 year of prior experience handling a similar Team Leader profile Education: Graduate
Consultant - Telesales Need someone who is currently working as a Relationship Manager with any telesales experience & experience in partner handling. Day Shift. 6 days working & 1 rotational off.
Ideal candidate would be someone who has either Motor Insurance experience OR any insurance telesales experience OR if not insurance experience then the candidate should have the understanding of insurance Someone with Health Insurance experience
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