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Teleperformance (TP)
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Internation Process Team Leader

Internation Process Team Leader

Teleperformance (TP)

2 - 4 years

4 - 6 Lacs

Mumbai Suburban, Goregaon

Posted:1 week ago| Platform:

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Skills Required

SLA Shrinkage Aht Attrition International BPO Bpo Operations Rostering Shrinkage Control nps Attrition Management KRA CSAT SLA Management

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Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (NPS), and rostering processes. Develop strategies to improve CSAT scores through effective communication with clients. Collaborate with cross-functional teams to resolve issues related to BPO operations. Ensure compliance with industry standards and regulations in the BPO sector. Contact - Neelam HR - 9594690866

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Teleperformance (TP)

www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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Internation Process Team Leader

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Skills Required

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