539 Shrinkage Jobs - Page 16

Role & responsibilities Role: To manage team & provide support to clients for process related queries and assistance. Meeting SLAs consistently by managing the performance of the team - Monitor Resource / capacity planning on a daily / weekly basis Monitoring project deliveries and ensuring zero delays with high quality standards. People Management and ensuring smooth functioning of the process/team Controlling attrition Focus on Quality within team and for the process & ensuring Compliance of ISO Managing Client expectations. Report teams performance dash boards on a weekly and monthly basis. Must be from Travel Background. Rotational shifts and week offs. Work from office module. Qualification-Graduate Minimum experience-2 years into team Handling

Role & responsibilities Team Leadership: Inspire and guide the sales team to achieve targets. Sales Strategy Development: Design and execute effective sales strategies. Customer Relationship Management: Foster strong relationships with clients. Sales Training and Development: Enhance team skills through training. Performance Monitoring: Analyze sales metrics and drive improvements. Preferred candidate profile Bachelors degree in Business, Marketing, or related field 3+ years of sales experience, including leadership roles Familiarity with sales metrics and CRM tools Strong communication and interpersonal skills Ability to manage multiple tasks in a fast-paced environment Perks and benefits • 6-day working. • Health insurance coverage. • Performance-based growth.

Team Lead / Team Leader / TL (Operation) - International BPO / Call Center Rotational Shift 5 Days Working 24*7 Shift Salary: - Up to 9LPA Required Candidate profile Candidate Must Have Min. 2 Year Experience as a Team Leader with International - Voice Process WhatsApp Ur CV - 7703948433 dhsdemographic@gmail.com

Role & responsibilities Supervising and Motivating Teams: AMs lead and motivate teams of customer service representatives or other operational staff, fostering a positive and productive work environment. Performance Management: They conduct performance evaluations, provide regular feedback, and coach team members to improve skills and performance. Addressing Employee Issues: AMs resolve employee issues and grievances in a timely and professional manner. Training & Development: They conduct training sessions to enhance team skills and knowledge, and may assist in recruitment and onboarding. Operational Execution & Monitoring: Ensuring Process Adherence: AMs ensure that company policies, procedures, and standards are followed, and that operations are running efficiently. Monitoring KPIs: They monitor key performance indicators (KPIs) such as call volume, response times, and customer satisfaction, and develop strategies to meet and exceed targets. Process Improvement: AMs identify areas for improvement and implement process improvements to enhance efficiency and customer satisfaction. Data Analysis & Reporting: They analyze call center data and prepare reports on performance metrics, identifying trends and areas for improvement. Resource Allocation: AMs plan and allocate resources effectively to meet operational demands. For more information connect @9643558539 share resume whatspp no: 8700267478, 9643558539 Regards Chanchal rajput

Responsible for leading and managing the outbound retention team in a call center. Role developing strategies to retain customers, reduce churn, ensure the team meets performance targets. Manager oversee daily operations, coach team leaders.

Business Technology(BT) Lead Business Technology is a Capability Unit within the Enterprise Transformation Field of Play (FOP) at Invent India. The capability unit focuses on the key Future of Technology trends like Cloud Transformation, IT Operating Model (Agile, DevOps, Product Management etc.), 5G and emerging technologies, cybersecurity, architecture and sustainable IT. The BT team also hosts guilds with respect to Digital Architecture and Engagement Management. Sr Director level executive to drive shape, pre-sales, sell and deliver of business for Invent South East Asia (SEA) clients in the areas of CIO advisory and digital transformations Role Description & Responsibilities: The SEA Business Technology lead will be responsible for shape, pre-sales,sell and deliver of business for Invent SEA clients in the areas of CIO advisory and digital transformations The lead will have identify key engines of growth and create plans for multiplicative growth of the Invent BT SEA business in terms of headcount and revenue in the next 2 years Strengthen collaboration with BT leaders in individual Invent geographies and ET leadership in SEA; shape the Invent India capabilities to complement and extend the capabilities of SEA team and ensure seamless delivery of projects The lead will have to work with other Capgemini Strategic Business Units(SBUs), Global Business Lines(GBLs) to identify areas of collaboration in order to drive demand. Have to ability to manage people KPIs like employee engagement score, attrition %. Should be able to drive employee engagement initiatives Lead the build out of assets and accelerators which will serve as differentiators of the Invent India practice and drive global demand Ability to work with Invent SEA sales teams and industry teams to deepen and broaden the client base and demand for the Business Technology team in SEA Ability to establish CXO relationships within Capgemini and with end clients to advise on the strategy and roadmap for any of the Business Technology areas Interact with alliances/ISV partners independently and via the Capgemini alliance anchors to shape areas of collaboration, asset development and go-to-market initiatives pertaining to Business Technology team Secondary Skills H e/She/They will have 20-25 years of experience in CIO advisory and digital transformations with a strong project track record and demonstrated P&L contribution to sales. A Bachelors degree is required; MBA is strongly preferred.

HIRING!!! Location- Bangalore Position Overview: We are looking for a results-driven Team Lead for our Outbound Sales team. The ideal candidate will oversee outbound sales efforts, manage a team of sales representatives, and drive the acquisition of new customers, ensuring sales targets are met while maintaining high levels of customer satisfaction. Key Responsibilities: Team Management & Leadership: Lead, train, and motivate a team of outbound sales agents to achieve sales targets. Provide guidance, coaching, and feedback to enhance team performance. Sales Target Achievement: Ensure that the team consistently meets or exceeds sales goals, focusing on card acquisition, cross-selling, and upselling of products and services. Performance Monitoring & Reporting: Track team performance, provide regular updates, and prepare sales reports. Analyze sales metrics to identify areas of improvement and provide actionable insights. Customer Acquisition & Retention: Drive efforts to acquire new customers through outbound sales techniques (e.g., cold calling, follow-ups) while maintaining high-quality customer interactions. Attrition & Shrinkage Control: Monitor team attrition, implement retention strategies, and ensure minimal downtime and shrinkage. Maintain optimal scheduling to maximize productivity. Key Requirements: Experience: 2-4 years of outbound sales experience, with at least 1 years in a leadership role, preferably in the financial services or banking industry. Skills: Strong leadership, communication, and motivational skills. Ability to analyze sales data and performance metrics. Problem-Solving: Strong decision-making abilities and the ability to handle challenging situations effectively. Interested candidates can share their resume to Tripti 6001395054(Whatsapp only)

Role: Team Leader, Operations Designation: Team leader Location: Mumbai/ Thane Years of experience: 18 months of TL experience Role:- Team Leader, Operations Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Key skills and knowledge: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Education:- Bachelors Degree in related field with more than seven years of experienceEducational qualification: Graduation Interested candidates can apply on the details given below: Email: jinal@careerguideline.net Contact: 7758825565

About The Role : Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Responsibilities : -- Key Responsibilities: Ensuring timeliness and completion of the audits and all other Service Level agreement defined by Facebook Lead and manage a team of Quality Analysts (IQE) to ensure the delivery of high-quality services in accordance with client requirements and organizational standards. Develop and implement quality assurance processes, guidelines, and standards to drive continuous improvement and enhance overall customer satisfaction. Conduct regular ATA to check the understanding of the audits done by IQEs as a part of internal Governance Carrying our weekly / monthly reviews with client Monitor and analyze quality performance metrics, identify trends, and recommend strategies for performance enhancement. Ensure internal & external calibration sessions are executed based on the expectation in a timely manner Timely communications to partners on calibrations & sharing insightful executive summary to the client and required audiences Carrying out weekly/fortnightly/monthly deep dives with partners and sharing actions for improvement Keeping a track of Action Item Tracker and publishing the status for tracking purposes Carrying out session with the team on different Quality tools to upskill the team Collaborate with other departments and stakeholders to implement quality initiatives, resolve issues, and drive process improvements. Provide coaching, mentoring, and training to team members on quality standards, processes, and best practices. Strong leadership skills with the ability to effectively motivate, guide, and develop a team. Excellent knowledge and understanding of quality assurance principles, methodologies, and tools. Providing insightful recommendations from ATAs & studies conducted by QAs Carrying out round table conferences and one on one coaching / feedback sessions with the team Exceptional analytical and problem-solving skills to identify patterns, root causes, and implement corrective actions. Excellent communication skills, both written and verbal, with the ability to provide constructive feedback and communicate effectively with team members and stakeholders. Proficiency in using quality management software and tools to track, analyze, and report on quality metrics. Detail-oriented with a strong focus on accuracy and attention to detail. Ensuring Billing targets are met by carrying effective capacity planning and controlling planned & unplanned shrinkage and attrition as per organization standards. Qualification : Graduate or Post Graduate from any stream Knowledge of Google Looker studio Presentation Skills Shift will be in Indian time zone 9 PM to 6 PM but candidate has to be flexible in shifts as Operations is in 5 countries India, North America, Latam, APAC & EMEA. BPO experience is required in Quality / Process excellence domain in Advertising, Ecommerce platforms, Financial Domain, Digital Marketing Domain. Skills : - Excellence Communication & presentation skills -Demonstrated experience in leading and managing a team, preferably in a quality-focused role with a team size of 10-20 Quality Analyst. - Presenting Weekly/fortnightly reviews with the client - Experience in Leading calibration sessions as a lead Certification in quality management or related field (e.g., Six Sigma, Lean) is a plus. Proven track record of successfully implementing quality improvement initiatives. Ability to work independently, make sound decisions, and take ownership of assigned responsibilities. Flexibility to work in shifts and adapt to changing business needs.

Moderation Team Leader ABOUT US Our international company is a BPO Service Provider with offices around Southeast Asia and expanding globally. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start! Commitment to our people is our real strength and the key to success. Company size: 1,000+ employees JOB INFORMATION Job title: Moderation Team Leader Working Location: Kolkata, India Job Description: Our Company is looking for a Moderation Team Leader to join our Moderation team. Your main responsibilities are: Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on operation metrics. Managing projects and ensuring that deadlines are met by working with other departments to provide materials needed for completion Supervising staff members to ensure that they are performing their duties in accordance with company policies Analyzing data from past operations to identify trends or opportunities for improvement Reviewing employee performance to ensure that work is being completed effectively Supervise team members and be able to arrange or cover members working shifts if necessary; Provide accurate, valid and complete information by using the right methods/tools; Handle client complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution; Ensure Operation KPIs are met. Keep records of issues/problems for further investigation. Follow communication procedures, guidelines, and policies. Work with managers about clients' feedback. Conduct shift briefings and update the team about policy-related changes or any project-related updates. Job Requirement: Proficiency in English and Nepali Language; C1 English level required (Able to understand/read documents). Excellent verbal and written communication skills in English and Nepali, with the ability to express ideas clearly and concisely. Have at least 1 year of experience in customer support and service analysis positions. Interest in travel or tourism, familiar with fashion and makeup trends, especially on well-known brand names or trending products, always updated on Social Media Trending Topics; Proficient skills with MS Office and Google Drive; Able to join our training session; Willing to work on rotational shifts, weekends, and public holidays; Having good communication skills is an advantage. Benefits: 1. Salary and Benefits Attractive salary + Bonus + Allowance Attractive salary and benefits, international, fun, and professional working environment; An open and honest culture where people are valued, treated fairly and trusted, and empowered; Health Insurance package; 2. Working time: 5 shifts per week amounting to 48 hours, arranged by the company; Able to work on rostered shifts, weekends, and public holidays; Interested candidates should submit their resume and a cover letter outlining their relevant experience and interest in the Moderation Team leader role. Qualified candidates will be contacted for an interview.

Roles and Responsibilities Manage travel operations, ensuring seamless execution of itineraries for clients. Coordinate with airlines, hotels, and other stakeholders to resolve issues promptly. Oversee team performance, focusing on shrinkage reduction and attrition management. Monitor CSAT scores and implement strategies to improve customer satisfaction. Ensure compliance with BPO standards and maintain high levels of productivity. Contact - 9594690866

HCL Tech Hiring for Team Lead Healthcare Operations JOB SUMMARY The Candidate is responsible for overseeing daily operations for a team of 15 to 25, ensuring production targets are met with quality output. Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performance. KEY WORDS International call center, US Healthcare, RCM, Team Management, Quality management, Provider RCM, Attrition and Shrinkage Control, Team motivation and engagement, Client calls. ESSENTIAL RESPONSIBILITIES : Responsible for the day-to-day management of 15 25 front level employees Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations). Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements. Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers Timely response to mails. SKILLS AND COMPETENCIES Microsoft Office (Excel and PPT Preferred) High proficiency in communication (Written and spoken) Focuses on delivering a positive customer experience Proven leadership experience. Should be a team player. Ability to develop, lead and motivate a team. Ability to identify process improvement ideas for implementation Ability to provide and support a vision and direction. Proficiency to assemble, organize and sequence work. FORMAL EDUCATION AND EXPERIENCE Bachelor’s degree in any stream and progressive work experience in Healthcare RCM Minimum 1-2 year of experience in current role 4-6 years of overall experience

Title: Manager Ops - International Process Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). Whats Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested Candidates: Please share your resume with us at 7042379178 .

Roles and Responsibilities Manage a team of call center agents to achieve daily targets and goals. Oversee outbound calling campaigns, ensuring efficient use of resources and meeting SLAs. Monitor shrinkage rates, identify areas for improvement, and implement strategies to reduce attrition. Develop KPIs (Key Performance Indicators) to measure team performance and track progress against SLA targets. Collaborate with other departments to resolve customer complaints and improve overall customer satisfaction. Desired Candidate Profile 1-5 years of experience in BPO or call center environment. Strong understanding of voice processing, outbound processes, and SLA management. Ability to analyze data from various sources (e.g., CRM systems) to drive business decisions. Excellent team handling skills with ability to motivate teams towards achieving targets.

We're looking for a Team Leader in Navi Mumbai! Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. At TaskUs, we believe in empowering our team members and creating an inclusive space where you can thrive! Ready to take your career to the next level? Role: Team Leader Location: Airoli, Navi Mumbai Work from Office) Process: Voice or Blended Process Experience: 1+ year as a Team Leader in International Process Shifts: 5 days Rotational shifts with night shifts & 2 days week-offs. Need Immediate Joiners with good communication skills and leadership qualities. Be part of a culture that values your ideas, encourages growth, and pushes for excellence! Apply now!

Salary- 30K to 35K Inhand. Process- DGVCL (Inbound Process) No sales no targets Job description Complete monitoring of the team and team performance in BPO Process. Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting. SLA, KPA, KPI, Restring. Maintenance of the data records, meeting revenues & targets. Maintaining a daily MIS report. Required Candidate profile Should be having good communication skill. Strong understanding of AML regulations and ability to implement effective measures for prevention. Should know throughput calculations like attrition, shrinkage. Responsible for staff retention within the team Should be aware of KRAS, KPIS. Should be only from a BPO outbound process. Proficiency in using CRM software (NIS) for data analysis and reporting purposes. Need Immediate Joiner. Interested candidate can call or whatsApp HR Ambi 9310751781 Location: Kapodara, SURAT-395006 Candidate who are willing to relocated can be considered.

About The Role : Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Responsibilities : -- Key Responsibilities: Ensuring timeliness and completion of the audits and all other Service Level agreement defined by Facebook Lead and manage a team of Quality Analysts (IQE) to ensure the delivery of high-quality services in accordance with client requirements and organizational standards. Develop and implement quality assurance processes, guidelines, and standards to drive continuous improvement and enhance overall customer satisfaction. Conduct regular ATA to check the understanding of the audits done by IQEs as a part of internal Governance Carrying our weekly / monthly reviews with client Monitor and analyze quality performance metrics, identify trends, and recommend strategies for performance enhancement. Ensure internal & external calibration sessions are executed based on the expectation in a timely manner Timely communications to partners on calibrations & sharing insightful executive summary to the client and required audiences Carrying out weekly/fortnightly/monthly deep dives with partners and sharing actions for improvement Keeping a track of Action Item Tracker and publishing the status for tracking purposes Carrying out session with the team on different Quality tools to upskill the team Collaborate with other departments and stakeholders to implement quality initiatives, resolve issues, and drive process improvements. Provide coaching, mentoring, and training to team members on quality standards, processes, and best practices. Strong leadership skills with the ability to effectively motivate, guide, and develop a team. Excellent knowledge and understanding of quality assurance principles, methodologies, and tools. Providing insightful recommendations from ATAs & studies conducted by QAs Carrying out round table conferences and one on one coaching / feedback sessions with the team Exceptional analytical and problem-solving skills to identify patterns, root causes, and implement corrective actions. Excellent communication skills, both written and verbal, with the ability to provide constructive feedback and communicate effectively with team members and stakeholders. Proficiency in using quality management software and tools to track, analyze, and report on quality metrics. Detail-oriented with a strong focus on accuracy and attention to detail. Ensuring Billing targets are met by carrying effective capacity planning and controlling planned & unplanned shrinkage and attrition as per organization standards. Qualification : Graduate or Post Graduate from any stream Knowledge of Google Looker studio Presentation Skills Shift will be in Indian time zone 9 PM to 6 PM but candidate has to be flexible in shifts as Operations is in 5 countries India, North America, Latam, APAC & EMEA. BPO experience is required in Quality / Process excellence domain in Advertising, Ecommerce platforms, Financial Domain, Digital Marketing Domain. Skills : - Excellence Communication & presentation skills -Demonstrated experience in leading and managing a team, preferably in a quality-focused role with a team size of 10-20 Quality Analyst. - Presenting Weekly/fortnightly reviews with the client - Experience in Leading calibration sessions as a lead Certification in quality management or related field (e.g., Six Sigma, Lean) is a plus. Proven track record of successfully implementing quality improvement initiatives. Ability to work independently, make sound decisions, and take ownership of assigned responsibilities. Flexibility to work in shifts and adapt to changing business needs.

Job Description:The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational efficiency.Key Responsibilities:1. Real-Time Monitoring:• Continuously monitor real-time performance against established service level targets and key performance indicators (KPIs).• Identify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuations.2. Schedule Adherence:• Track and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedules.• Notify supervisors and team leads of any adherence issues and work with them to implement corrective actions.3. Intraday Adjustments:• Propose and implement real-time adjustments to staffing, such as breaks, lunches, and shifts, to align with changing call volumes.• Assist in reassigning agents or reallocating resources to address emerging needs.4. Communication:• Maintain effective communication with team leads, supervisors, and the WFM team to ensure everyone is informed of real-time performance and adjustments.• Proactively inform the management team of any challenges or opportunities for improvement.5. Reporting:• Generate and distribute real-time reports on service level performance, adherence, and other relevant metrics.• Analyze data to identify trends and areas for improvement.6. Tools and Technology:• Familiarize yourself with WFM software and tools to make real-time adjustments efficiently.• Work with IT to ensure that software and tools are up-to-date and aligned with business needs.• Proficiency in Excel reportingQualifications:• Bachelor's degree in a relevant field (e.g., Business, Operations Management, or similar) is preferred.• Prior experience as a Real-Time Analyst in a contact center or customer service environment is a strong asset.• Proficiency in using WFM software and real-time monitoring tools.• Strong analytical and problem-solving skills.• Excellent communication and interpersonal skills.• Ability to handle high-pressure situations and make quick, informed decisions.• Detail-oriented with a commitment to data accuracy.

Experience in BPO Industry- Travel Team Leader operations - International Voice only Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader 24/7 set up

Hiring For ||Team Leader- OPS|| Trainer || Quality Analyst II HR POOJA (Domestic Voice Process) Click Here To Applyhttps://wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj@ienergizer.com For queries, reach out to HR POOJA on 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time management, leadership, and decision-making skills . Preferred Candidate Profile: Exceptional communication and organizational skills . Willingness to work in a 24x7 environment . Interview Details: Contact Person : HR POOJA Contact Number : 7678370584 Timing : Monday to Saturday, 1:00 PM - 5:00 PM Venue : iEnergizer, A-37, Gate No. 2, Sector-60, Noida (Near Sector-59 Metro Station) Additional Information: Candidates must reside in the hiring zone (Noida, Ghaziabad, East Delhi, or South Delhi). Those willing to relocate within a week or complete a virtual interview should WhatsApp their CV along with their name and "TEAM LEADER" to 7678370584 Click Here To Applyhttps://wa.me/917678370584 Refer your friends or share the details for more opportunities!

Job description Graduate / Undergraduate Excellent Communication Skills Min 1 year as TL on papers for US Healthcare Voice Process Prefer immediate Joiners

Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and internal policies. Develop and implement process improvements to enhance operational efficiency and effectiveness. 3. S trategic Planning and Execution: Contribute to the strategic planning and execution of banking and financial services initiatives. Identify opportunities for differentiation and value addition within the operations. Collaborate with senior leadership to develop and implement strategies that support business growth and customer satisfaction. 4. Risk Management and Compliance: Ensure all operations comply with relevant regulations, standards, and internal policies. Implement risk management practices to identify, assess, and mitigate operational risks. Maintain robust documentation and reporting systems to ensure transparency and accountability. 5. Continuous Improvement: Drive a culture of continuous improvement within the team. Leverage technology and innovation to enhance service delivery and operational efficiency. Monitor industry trends and emerging technologies to keep operations current and competitive. Please Share your profile at surbhi.malhotra@nlbtech.com

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams’ performance. Understanding towards business/organization objectives. Willingness to add value to company’s Culture, Mission and Vision

Role & responsibilities Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams’ performance. Understanding towards business/organization objectives. Willingness to add value to company’s Culture, Mission and Vision Desired Candidate Profile Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Organizational and time-management skills Decision-making skills Degree in Management or training in team leading is a plus Good PC skills, especially MS Excel Excellent communication and leadership skills

Leading BPO in Bangalore Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123