1602 Shrinkage Jobs - Page 16

Company: Vitality BSS Location: Mahape, Navi Mumbai Website: https://vitalitybss.com/ About Vitality BSS: Vitality is a leading provider of business support solutions for healthcare organizations in India and the USA. As one of the reputed names in the attorney support, medico-legal, medical billing, medical records review and teleradiology services our firm has the expertise to maximize revenue and reduce operating costs for different organizations in this field. Key Responsibilities: Oversee day-to-day operations for Medical Transcription, Medical Record Listing and Medical Record Summarization. Ensure adherence to client-specific guidelines, productivity benchmarks, and quality standards....

Hiring for Team Lead & SME - Social Media Escalations (Non-Voice)Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Yamanur K HR - 9449900627 (Only WhatsApp Mention for which role your applying social media TL OR SME) yamanurappa.kuri@teleperformancedibs.com Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a ...

Job Description Company Overview Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector. Job Overview We are seeking a Store Manager to join our team at Reliance Retail. This full-time position is located in Washim - Mahara...

Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality Other Requirem...

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

Hiring Team Leader / Sr. Team Leader / Assistant Manager (Outbound Telesales) for banking product sales Candidate should have experience in outbound sales in Banking products only with good team handling experience. Interested Candidates can call or WhatsApp their resume on 9319884479 or Share resume on given email Id - jaishree@paisabazaar.com Job Locations : Delhi And Gurugram Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with speed and accuracy. 5) Flexible,...

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Team Leader in US Healthcare RCM overseeing daily operations, ensuring team targets, quality, and compliance. Guides and supports staff in billing functions. Drives performance, training, & process improvements. TL in papers must. Vacancies: AR, VOB

Role Objective: Complete oversight of Operations, Training and Compliance for the aligned AR Follow up teams. Essential Duties and Responsibilities: Should have overall 7+ years of experience in RCM Operations Manage the AR inventory for aligned clients. Work towards resolution to reduce the aged AR and accelerate Collections. Driving results to achieve business metrics. Ensuring timely delivery of projects/assigned reports. Self-driven, People leader and result oriented. Engage the team create IDPs and groom them for growth opportunities. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Identify and Implement automation/performance improvement strategies. Manage a...

We are seeking a dynamic and experienced Team Lead Operations to supervise daily operations and ensure smooth delivery of services in a fast-paced BPO environment. The ideal candidate will be responsible for leading a team of agents, driving performance metrics, ensuring compliance with company standards, and delivering outstanding customer satisfaction. Key Responsibilities: Team Management: Supervise, coach, and mentor a team of agents to achieve performance targets (KPIs/SLAs). Monitor attendance, schedule adherence, and overall discipline of team members. Conduct regular team huddles, one-on-one sessions, and performance reviews. Operational Excellence: Ensure operational efficiency and ...

Key Responsibilities: Control Team Attrition & Motivate Agents for Work. Ensure Insurance/Sales & Quality targets are met. 2+ Years of Operations Management experience in Insurance/Sales. Immediate joiner. Hr Suhail Khan 7840812882(WhatsApp)

Role & responsibilities Leading and managing a BPO team. Ensuring operational excellence and meeting service delivery standards. Must have handled the team of at least 15-20 people. Preferred candidate profile Candidates with a notice period of immediate to 1 month or currently serving NP Graduate candidates is a mandate.

Role: Team Lead Experience: Minimum 2 years Job Location: ( Ocube Services ) Noida- 63 Noida 1 year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills Experience with international voice process is preferred Exp.- Min 1 yr of experience in the role *6 Days working * WFO - Rotational Shifts *Excellent communications skills

Manage and supervise a team of 15–20 associates, ensuring performance targets are met or exceeded. Monitor daily operations including volume handling, case resolution, and escalation management. Confortable in UK Shift. Contact- 9311035462 (Aman)

Experience: Hands-on expertise in Google & Meta Ads International sales Experience Mandatory Excellent communication skills Required Immediate Joiners Required

Job Title: Team Leader BPO Operations (Customer Support Voice) Location: Pune Package: Up to 10 LPA Need early joiners only maximum notice 30 Days Required Experience & Skills: Minimum 5 years of experience in international voice-based customer support process. At least 1 year of experience as a Team Leader handling a voice process team. Strong understanding of BPO operations and performance management . Excellent communication and interpersonal skills. Proven ability to manage critical metrics including Attrition, Shrinkage, AHT, and NPS . To Apply: Call Kanika on +91-9953939776 or email your resume to kanika@manningconsulting.in

Job Description: Team Leader Customer Service Location: Gurgaon (Work from Office) Function: Customer Service / Alarm Center Experience Required: 4–6 Years About Global Assure Global Assure is a comprehensive Value-Added Services (VAS) partner to leading NBFCs, OEMs, and corporates. With strong expertise in Automobile Roadside Assistance (RSA) and expanding solutions across Extended Warranty, Health Assistance, Travel Assistance, and Wallet Protection, we empower our partners to deliver differentiated customer experiences that inspire trust and long-term loyalty. Role Overview The Team Leader – Customer Service will be responsible for leading a team of customer service executives in deliveri...

Job Title: Sales Manager BPO Contact Centre Location: Hyderabad /Kochi/Bangalore Department: Sales (Contact Centre BPO) Reports To: Assistant Sales Manager (B2C Telesales ) Job Summary: We are looking for a dynamic and result-oriented Sales Manager to lead our BPO Contact Centre sales team. The role involves managing a team of 30 sales executives, driving revenue growth, ensuring high-quality customer interactions, and achieving business targets. The ideal candidate must be fluent in Telugu along with English/Hindi and possess strong leadership and people management skills. Key Responsibilities: • Lead, mentor, and manage a sales team of 30 executives to achieve monthly and quarterly sales t...

Requirements : Exp.in BFSI Process Voice Process Mandate. (Banking, Financial Services, Insurance) Must be aware of shrinkage, attrition, AHT, NPS, CSAT , 7QC Tools,BQM Must have 1 year exp in the same role & 4 -9 years total HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 -9 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is pr...

Role & responsibilities I. Purpose of the Position ReSource Pro is a fast growing company, recognized by Inc.500|5000, Fastest Growing Private Companies: 2009-2014 and IAOP Global 100: 2009-2015. Our growth is accelerating, with a goal to expand from 3,000 to 5,000 employees in 5 years across our delivery centers in China, India and the US. As a recognized leader providing innovated and integrated solutions to the insurance industry, we are in the process of transforming into a world-class service organization and well on our way. And that's why this role is so important to our organization. In this pivotal role, critical leadership will be expected during this exciting and transformative ti...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Coimbatore Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4.3L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an e...

MNC COMPANY OPENINGS !!! ROLE- TEAM LEAD-International voice is must EXP- 1+ Yrs Loc- Gurugam Rotational Shift upto- 8LPA Contact - 89516 38495 / shrinidhiizeemanpower@gmail.com

Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Hyderabad . Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 12+ customer service associates. Monitor daily performance, ensure adherence to schedules, and man...