653 Shrinkage Jobs - Page 13

Leading BPO in Kolkata ,Pune, Mumbai, Bangalore Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Require Mini 1 Year On paper experience As a Team leader Skills- Gaming Support/PC Console/Technical Support/Service Desk/Gaming Console Hyderabad CTC- 10 LPA Only Graduate 5 Days Working/24/7 Shifts Us shifts Both side cabs Contact-9509529566(Neha)

Team Lead / Team Leader / TL For International BPO 5 Days Working 24*7 Shift Location - Kolkata / Noida / Bangalore / Mumbai / Gurgaon / Chennai / Hyderabad / Pune Salary:- 5 lpa - 9 LPA Required Candidate profile Must be Graduate. Min. 3 Year overall Experience (1 Year as Team Leader with International BPO) Email:- dhsteamleader@gmail.com Call & WhatsApp HR Ranjeeta - 8448728507

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job position : Team leader - sales Key Responsibilities Team Management: Supervise a team of sales agents assign tasks, manage shifts, and drive daily operations in.indeed.com+12squadstack.com+12stringeex.com+12expertia.ai. Sales Targets: Set, track, and meet team KPIs (e.g., sales revenue, conversion rate, AHT, CSAT) . Coaching & Training: Deliver regular mentoring, feedback, call reviews, and skill training sessions . Performance Monitoring & QA: Monitor metrics, conduct quality audits, address shrinkage or attrition, and liaise for escalations olibr.com. Customer & Client Management: Resolve tough customer queries, uphold SLAs, and build client trust expertia.ai. Reporting & Analytics: Generate and share sales and service reports, trend analyses, and improvement plans simplyhired.co.in. Process Improvement: Spot areas for process optimization and champion enhancements jobs.weekday.works+6simplyhired.co.in+6olibr.com+6. Floor Support: Provide real-time support and micro-coaching on the floor stringeex.com. interested candidate plz whats app and call me on 9311240715

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

*Knows KPI Attrition , Shrinkage ,CSAT, AHT, SLA Must 1 year as a Team Leader on the paper frm International Customer support voice process then ONLY Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Job description : Should have minimum 4+ years of experience in BPO. International Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share resume on: - Email ID: NandhiniA1@hexaware.com Contact Number: 7358342513

Job Title: Real-Time Analyst (RTA) Location: Mumbai / Pune Department : Workforce Management (WFM) Shift Timings : Rotational / US Shift (as per business requirement) Experience : 3-5 years ******************************************************************************************* *IMMEDIATE JOINERS ALERT!* We're looking for candidates who can *join immediately*. If you're available, please *send your CV via WhatsApp only* to: *9152808909* Please note: *No calls* will be entertained. ******************************************************************************************* Role Summary: The Real-Time Analyst (RTA) plays a critical role in the Workforce Management team by ensuring service levels and productivity targets are met in real time. The RTA will monitor live queue data, manage intraday performance, coordinate breaks, and optimize schedule adherence. Must Have : Maintaining Attendance and calculating attendance percentage. Should have good knowledge on SLA , occupancy, productivity, attrition, and shrinkage formulas. Consolidating Head count data for all processes and preparing attrition reports. Tracking associate wise AHT on daily basis. Preparing the reports for calls offered, calls answered and abandoned. Key Responsibilities: Monitor real-time queues and performance metrics across multiple contact channels (voice, chat, email). Ensure agents are adhering to schedules and escalate deviations as necessary. Maintain and update intraday reports and dashboards. Partner with operations to ensure appropriate actions are taken when staffing or performance issues arise. Communicate real-time changes and service level impacts to leadership. Manage and approve schedule exceptions in WFM tools (e.g., breaks, leaves, meetings). Assist in root cause analysis of intraday service level misses and support improvement initiatives. Generate hourly/daily reporting on occupancy, adherence, shrinkage, and productivity. Provide data-driven recommendations for optimization. Support BCP (Business Continuity Planning) protocols in real-time events. Required Skills & Qualifications: Bachelors degree in any discipline. 3-5 years of experience in a Real-Time Analyst or WFM role in a BPO / Shared Services / Captive environment. Experience with WFM tools such as NICE IEX, Verint, Genesys, or Aspect is preferred. Strong understanding of call center metrics like AHT, SL, ASA, Occupancy, Adherence, Shrinkage. Excellent analytical, problem-solving, and communication skills. Ability to work under pressure in a fast-paced, real-time environment. Proficiency in MS Excel and reporting tools (Power BI is a plus). Work Environment & Benefits: Hybrid working model (as per business requirements). Inclusive and collaborative work culture. Opportunity to grow within a global organization. Competitive compensation and performance-based incentives. Preferred Candidates From: BPO / KPO / Shared Services / BFSI / Insurance industry. Candidates who have handled international (especially US-based) contact center operations.

Job Title : Team Leader Location: Hyderabad (Gopanpalle) Notice Period : Immediate Joiners Only Shift Timings: Rotational Shifts About the Role: We are seeking an experienced and dynamic Team Leader to join our growing team in Hyderabad. The ideal candidate should have at least 2 years of on-paper experience as a team leader in a fast-paced environment and possess solid expertise in managing attrition and shrinkage effectively. Key Responsibilities: Lead, mentor, and motivate a team to achieve operational excellence Monitor and manage team performance metrics including attrition and shrinkage Implement strategies to improve employee retention and reduce absenteeism Conduct regular team meetings, one-on-ones, and performance reviews Address team concerns, ensure high levels of engagement and morale Coordinate with internal departments to resolve issues and ensure smooth operations Maintain daily, weekly, and monthly reports as required Required Qualifications & Skills: Minimum 2 years of documented experience as a Team Leader Strong understanding of attrition management and shrinkage control Strong problem-solving and conflict resolution abilities Experience in a BPO or customer service environment is a plus Perks & Benefits: Two-way cab facility within 25 kms of Gopanpalle

Role & responsibilities Lead and manage a team of WFM Analysts, Planners, and Real-Time Analysts. Develop and maintain short-term and long-term forecasting models based on historical data, business inputs, and seasonality. Create efficient staff schedules that balance employee preferences, business needs, and service level targets. Monitor real-time performance and take proactive steps to mitigate staffing or service disruptions. Analyze WFM metrics (AHT, shrinkage, occupancy, adherence, etc.) and provide actionable insights to operations leaders. Coordinate with Operations, HR, and Training to manage hiring plans, onboarding, and attrition impacts. Ensure WFM systems and tools are effectively utilized and recommend improvements where needed. Produce and present regular performance reports and strategic staffing plans to senior leadership. Ensure compliance with labor laws, company policies, and scheduling fairness. Support business continuity planning and incident management from a staffing perspective. Preferred candidate profile Bachelors degree in Business, Operations Management, Statistics, or a related field. MBA or equivalent is a plus.5+ years of experience in Workforce Management, including 2+ years in a managerial or lead role. Strong knowledge of WFM tools (e.g., NICE IEX, Verint, Genesys, Teleopti, Aspect). Experience in a high-volume contact center or service environment. Analytical mindset with strong Excel and data visualization/reporting skills (e.g., Power BI, Tableau). Excellent communication, leadership, and stakeholder management skills. Ability to work under pressure and adapt in a fast-paced environment.

Role: Operations Manager Experience: 8+ years Shift: 24/7 Location: Pune Note: Only female candidates are preferred. Must be a Manager on papers or tenure Deputy Manager Only looking for candidates with International BPO (Voice) experience. Immediate Joiners only. Key skills & knowledge: Ability to handle ad-hoc client requests. Ability to prepare and present reviews to the clients. Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the client. Keep the highest level of sense check on the mental wellbeing of the staff and work with the concerned teams to improve wellness strategies, both with the client as well as with internal teams Expertise to lead and guide any new incubation projects being driven by the client, as well as internally. Green belt certification - highly desirable Action Oriented, Integrity and Trust, Perseverance Problem Solving, Drive for results and leadership skills. Managing & measuring work Ability to handle pressure. Very good finance and accounting skills Problem solving, analytical and data entry mastery. Excellent verbal and written communication skills Strong external and management reporting skills Contact: Sam - 7982371791 Email: Sam@hiresquad.in

Job Title: Department Manager – Retail Fashion Store Location: [Specify Store Location] Reports to: Store Manager / Area Manager Job Purpose: The Department Manager is responsible for overseeing the daily operations of a specific department within the fashion retail store. The role ensures excellent customer service, effective team management, visual merchandising standards, and achievement of sales targets. Key Responsibilities: Sales & Profitability Drive departmental sales and meet/exceed targets and KPIs. Analyze sales data to identify opportunities for growth. Manage stock levels, markdowns, and inventory to maximize profit. Customer Experience Ensure exceptional customer service is delivered at all times. Handle escalated customer queries or complaints professionally. Build and maintain strong relationships with customers. Team Management Recruit, train, motivate, and coach team members. Plan and organize staff schedules, ensuring adequate coverage. Conduct performance appraisals and provide constructive feedback. Visual Merchandising & Store Standards Maintain high visual merchandising standards as per brand guidelines. Ensure the department is clean, organized, and replenished at all times. Execute promotions, pricing, and signage accurately. Operations & Compliance Ensure adherence to company policies and procedures (cash handling, health & safety, loss prevention). Monitor shrinkage and implement measures to reduce stock loss. Support store-wide initiatives and collaborate with other departments.

Hiring 'Assistant Manager - BPO Operations' at Vadodara Greetings from Baroda Global Shared Services Ltd. Job details Company: Baroda Global Shared Services Ltd. (BGSS) Job location: Vadodara (GJ) Position: Assistant Manager - Operations Job type: Permanent Work Mode: Work From Office Salary: Upto Rs.5 LPA Job description Supervise, coach and develop team of associates to ensure efficiency of the department, satisfaction of customers and clients, and to maximize team performance Actively manage performance; identify training needs and provide post-training support Distribute assignments and coordinate work activities Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time Engage with Internal & external stakeholders to improve quality of service on Cost, Quality, & Turn Around Time Design and implement operational strategies to drive growth, improve customer satisfaction, and maximize operational efficiency Collect, analyse, and interpret data to identify key performance indicators (KPIs) and measure operational effectiveness Preferred candidate profile Education: Any Graduate Experience: Min. 3 to 6 years of relevant experience in handling in BPO operations Ready to relocate to Vadodara (Gujarat) Immediate joiner Interested candidates who find themsevles suitable for this job opening, can their shared their updated resumes to: kapil.gautam@bgss.in and harshavardhan.date@bgss.in Mail subject line: " Applying for Asst. Manager - BPO Operations | Vadodara"

Role & responsibilities : Meeting services delivery metrics for the team. Data Analysis to increase efficiency of team. Review Performance reports and dashboards to identify areas of improvement and improve the performance with regular feedback Translating corporate goals into functional and individual goal. Conducting team building sessions and providing constructive and actionable direction. Coaching and developing existing employees Training Development for new lines Work closely with operations Manager on process improvement Collecting customer feedback and market research to share constructive suggestion with client. Should have in depth understanding of customer service. Prepare daily/ weekly/ monthly reports for the line of business aligned. Preferred candidate profile : Graduate Minimum 1 year TL Experience in International CC Interested candidates can share their resume on this mail id : rozy.rozy1@teleperformancedibs.com

Role: Team Lead Exp : Min 2+ yrs exp in Team Lead Skills : Must have exp in inbound process/ Customer support Loc : Chennai Sal : Max 6 .5 LPA Shifts : Rotational shifts and Rotational week off Immediate joiner Regards, Sowmiya HR 9600445623

Designation: Team Leader, Operations Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by example Exercise independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal. Key Skills & knowledge: Graduation in related field with one to three years of relevant experience preferred (Banking – credit card preferred) Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Prior experience in the Credit card domain - preferred. Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Call Apoorva 9986600010

Team Lead Minimum 2-3 years of experience in a Team Leader role in the BPO/KPO sector. Strong analytical mindset with experience in tracking and interpreting team metrics. #Rotational Shift #Gift City Gandhinagar #6 LPA #5 days work-week

GREETINGS FROM ALLSEC TECHNOLOGIES LTD Hiring for BPO TEAM LEADER Looking for an Immediate Joiners(Both Male & Female can apply) 1+ years of Experience into BPO Outbound/Inbound Candidates can apply Qualification: Any Graduation Salary : Decent hike on previous salary Languages: English + 2 South language is manadatory 6 days working /training with 1 rotational week off Gender: M/F applicable. General Shift :10am to 7pm. Experience: 1+ year experience into BPO Industry Age limit: 30 should have knowledge on KRA and KPIS Parameters Interested candidates can call to HR PRUTHVI - 9620664492 or share your Updated CV on same watsapp number

Greetings from Alldigi Tech We are hiring for Outbound Sales Team lead Requirements: Must have 2 Years TL experience from outbound sales background. Must be graduate. Must have knowledge on attrition formulas shrinkage formulas. Has to be good in operations matrix TL KRA/KPIs Must be able to push the team to achieve sales numbers. TL or SME exp is must. Package max 3.6 to 4.3 LPA based on their previous experience. Need immediate joiners. Shift & Timings Work from office 6days working, 1day rotational off Office located in Bangalore ( preferably who lives in Bangalore currently) Shifts - 10am-7pm Interested candidate can send their resume to tripti.g@allsectech.com HR Tripti 6001395054 (Whatsapp only)

HIRING!!! Location- Bangalore Position Overview: We are looking for a results-driven Team Lead for our Outbound Sales team. The ideal candidate will oversee outbound sales efforts, manage a team of sales representatives, and drive the acquisition of new customers, ensuring sales targets are met while maintaining high levels of customer satisfaction. Key Responsibilities: Team Management & Leadership: Lead, train, and motivate a team of outbound sales agents to achieve sales targets. Provide guidance, coaching, and feedback to enhance team performance. Sales Target Achievement: Ensure that the team consistently meets or exceeds sales goals, focusing on card acquisition, cross-selling, and upselling of products and services. Performance Monitoring & Reporting: Track team performance, provide regular updates, and prepare sales reports. Analyze sales metrics to identify areas of improvement and provide actionable insights. Customer Acquisition & Retention: Drive efforts to acquire new customers through outbound sales techniques (e.g., cold calling, follow-ups) while maintaining high-quality customer interactions. Attrition & Shrinkage Control: Monitor team attrition, implement retention strategies, and ensure minimal downtime and shrinkage. Maintain optimal scheduling to maximize productivity. Key Requirements: Experience: 2-4 years of outbound sales experience, with at least 1 years in a leadership role, preferably in the financial services or banking industry. Skills: Strong leadership, communication, and motivational skills. Ability to analyze sales data and performance metrics. Problem-Solving: Strong decision-making abilities and the ability to handle challenging situations effectively. Interested candidates can share their resume to Tripti 6001395054(Whatsapp only)

TEAM LEADER / ONLY FOR BANGALORE AND HYDERABAD / BANKING PROCESS / INTERNATIONAL BPO Must Have Exp into Team Leader for International BPO with Banking Process (Mandate) Must have Worked in to Banking Process Location - Bangalore , Hyderabad Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

TEAM LEADER / ONLY FOR BANGALORE AND HYDERABAD / BANKING PROCESS / INTERNATIONAL BPO Must Have Exp into Team Leader for International BPO with Banking Process (Mandate) Must have Worked in to Banking Process Location - Bangalore , Hyderabad Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Exp. Required Minimum 0 year and Maximum 3 year's last into International voice process (CUSTOMER SUPPORT) 24*7 Rotational Shifts 5 Days working Walkin Interview's For Fresher & Exp. - CTC upto 3 & 5.5 LPA Resp. Share Resume on - 9257669383 (Harsha) Perks and benefits Both way cabs Allowances Incentives