496 Shrinkage Jobs - Page 13

Hiring Team Leader Operations for International Banking process Candidate with International Banking exp. preferred Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members To manage the team's performance Required Candidate profile Existing Experience as Team Leader on papers Graduation is a must Excellent communication skills Confidence and skillful negotiating skills Strong organizational skills to give the team direction

Hiring Assistant Manager Operations for Collection process Candidate must have exp. in Collection process Monitor the process performance on day to day basis Candidate must have tele-collection experience Assisting the Manager with operational issues Required Candidate profile Knowledge of organizational effectiveness and operations management Excellent problem-solving skills Strong management and leadership skills Leadership ability Effective communication skills

Hiring Assistant Manager for Credit Card sales process Candidate with Credit card sales exp. preferred Supervising and guiding the sales team Monitoring the performance of the sales team coach and support new and existing Sales Associates Required Candidate profile Proven experience in sales and customer service The ability to work in a fast-paced environment Excellent problem-solving skills Strong management and leadership skills Effective communication skills

Hiring Assistant Manager Operations for Collection Process Candidate should have exp. in Banking/ NBFC Collection process Managing the day-to-day activities of the team Credit Card Collection/Recovery Process Excellent communication Required Candidate profile Graduation & Hindi language compulsory Previous experience in a similar role Strong knowledge of calibration Excellent communication skill A customer-oriented and result-driven mindset

Looking for Candidate As an Operation Manager For BPO Company Location :- Mumbai, Bangalore and Gurgaon Experience In Handling Big Team Size In International Process.( Voice / Non. Voice ) Interested Candidate Ready to Relocate revert Back. Required Candidate profile Strong communication skills in English. Candidate Having Experience In various Domain Can Apply Experience In BFSI, Sales, Collection, Travel process can apply

Hiring Team Leader Operations(International Chat)-For a Leading BPO-Navi Mumbai. Experience-Minimum 3 years on Paper as Team Leader. Candidate must have Experience in International BPO. Process-US Process Interested Candidate revert back. Required Candidate profile Candidate must have Experience in Chat/Blended process. Must have effective communication Skill. Should comfortable to work for US process. Should well versed with Microsoft excel.

Hiring Team Leader Operations for BPO Candidate with International Banking/fintech/BFSI exp. preferred Managing the day-to-day activities of the team 5 Days working Rotational shift & Rotational week off Excellent communication skill Required Candidate profile Graduation in any discipline Excellent analytical and problem-solving skills Strong knowledge of calibration Excellent communication skill A customer-oriented and result-driven mindset

Hiring Assistant Manager Operations for BPO Candidate with Fintech/digital payments exp. preferred Monitor and evaluate the team's performance Collaborate with other managers Report to the Operations Manager and provide regular updates Required Candidate profile Bachelor’s degree Excellent analytical and problem-solving skills Strong attention to detail Excellent communication, interpersonal, and leadership skills Superb organizational skills

Hiring Team Leader operations for Voice/Non-voice both *BPO Exp is mandatory* 2 Years exp. as TL Mandatory Supervise, coach, and motivate the team Candidate with E-commerce process experience can apply Good Communication in English Required Candidate profile Graduation Excellent analytical and problem-solving skills A customer-oriented and result-driven mindset Strong organizational skills to give the team direction

Hiring Team Leader operations for Voice/Non-voice both Candidate with E-commerce process exp. preferred 2 Years exp. as TL mandatory Supervise, coach, and motivate the team Handle Customer escalation calls Good Communication in English Required Candidate profile Graduation Excellent analytical and problem-solving skills Strong knowledge of calibration A customer-oriented and result-driven mindset Strong organizational skills to give the team direction

Hiring Team Leader operations for International/ Domestic process Candidate with International chat/ Domestic Voice exp. preferred Supervise, coach, and motivate the team members Managing the day-to-day activities of the team TL with 2 exp. preferred Required Candidate profile Graduation in any discipline Excellent analytical and problem-solving skills Strong knowledge of calibration A customer-oriented and result-driven mindset

Hiring Team Leader Operations for International process for Candidate with Banking/BFSI domain prefferd Managing the day-to-day activities of the team Handle escalated customer issues and complaints Excellent communication skill Location - Malad Required Candidate profile Graduation in any discipline Excellent analytical and problem-solving skills Strong knowledge of calibration Excellent communication skill A customer-oriented and result-driven mindset

Looking for a candidate as Team leader for a BPO company in Mumbai (Western Line) Exp in Airbnb process or travel process is added advantage On paper Team leader atleast for 1.5 yrs 24*7 shift Interested candidate revert back Required Candidate profile Good communication skills is a must Only graduates required Exp in international voice process

Team Leader operations for Voice Process Should Have Experience in Telesales/Inside sales/B2C sales 2 Years exp. as TL mandatory Supervise, coach, and motivate the team Good Communication in English / Marathi is Mandatory Sakshi - 8591187748 Required Candidate profile Graduation Excellent analytical and problem-solving skills Strong knowledge of calibration A customer-oriented and result-driven mindset Strong organizational skills to give the team direction

Candidate must have exp. in customer Service , Inbound/outbound process & Renewals Developing and implementing strategies to enhance customer satisfaction Managing and motivating team members on a daily basis Interested candidates can apply Required Candidate profile Proven work experience as a team leader or supervisor Excellent communication & leadership skills Oversee day-to-day operation Suggest & organize team building activities Decision-making skills

Looking For Candidate as An Quality Assistant manager & Manager For B.P.O. Company For based in Mumbai Experience In international Voice Process (Candidates should be from Banking / Fintech Process) Interested Candidate open for Relocation Can Apply. Required Candidate profile Should be well versed with the Quality concepts like QC Tools, CSAT, NPS, PSP, DMAC, etc.

Role & responsibilities Handle queue and reporting mechanisms, ensuring OP1s quality of data backfilling. Identify process inefficiencies and suggest improvements, both manual and automated. Track support/Zoom live response times and ensure SLA compliance. Escalate unresolved issues to the PgM when necessary. Provide guidance and training support to OP1 agents. Generate actionable insights and propose fixes. Maintain an SSOT/repository for the entire process they own. Technical Support: Address user issues efficiently and escalate as required. Documentation and Reporting: Create detailed documentation for processes, tools, and user queries. Maintain a record of stakeholder communications and deliverables. Create reporting templates for daily, weekly, and monthly reports. Floating Responsibilities: Manage backlogs, escalations, and high-priority cases. Provide mentorship and process guidance to OP1 agents. Work on workflow optimizations and process improvement projects. Support the PgM in refining support processes. Preferred candidate profile Excellent communication and email drafting skills. Is Comfortable with 24*7 Shift Must be a quick learner and curious to learn more. Improve workflow efficiency through process improvement and manual work reduction. Work collaboratively with OP1s to manage workload. Ensure smooth resolution of escalated cases. Develop strategic process improvement plans to enhance efficiency. Computer applications i.e. MS Office and on-line tools Strong interpersonal & influence management skills and decision making skills Stakeholder Management Perks and benefits Transport Facility Meals Provided Competitive Salary

Role & responsibilities : Handle queue and reporting mechanisms, ensuring OP1s quality of data backfilling. Identify process inefficiencies and suggest improvements, both manual and automated. Track support/Zoom live response times and ensure SLA compliance. Escalate unresolved issues to the PgM when necessary. Provide guidance and training support to OP1 agents. Generate actionable insights and propose fixes. Maintain an SSOT/repository for the entire process they own. Documentation and Reporting: Create detailed documentation for processes, tools, and user queries. Maintain a record of stakeholder communications and deliverables. Create reporting templates for daily, weekly, and monthly reports. Floating Responsibilities: Manage backlogs, escalations, and high-priority cases. Provide mentorship and process guidance to OP1 agents. Work on workflow optimizations and process improvement projects. Support the PgM in refining support processes. Preferred candidate profile Excellent communication and email drafting skills. Must be a quick learner and curious to learn more. Improve workflow efficiency through process improvement and manual work reduction. Work collaboratively with OP1s to manage workload. Ensure smooth resolution of escalated cases. Develop strategic process improvement plans to enhance efficiency. Team & Queue Management: - Handling queues and making sure that tasks are completed within dedicated timelines. - Handling a team of OP1s and ensuring compliance, monitoring utilisation and also help in addressing blockers or queries. Computer applications i.e. MS Office and on-line tools Strong interpersonal & influence management skills and decision making skills Stakeholder Management: - Act as the primary point of contact for cross-functional teams. - Collaborate effectively with team leads and stakeholders to resolve issues. Documentation and Reporting: - Create detailed documentation for processes, tools, and user queries. - Maintain a record of stakeholder communications and deliverables.

Educational Qualification: Graduation mandatory Experience: 1+ years of experience as an Operations Team Leader ( International Voice Process) into BPO Industry is mandatory. CTC: 7 LPA to 9 LPA Location: Thane Note: International 100% Voice Process Experience is Mandatory (Blended Process will not work) Interested candidates can apply on the details given below: Email: jinal@careerguideline.net Phone: 7758825565 Thanks & Regards, HR Jinal

Job Title: Team Lead / Team Manager Location: Alorica India, Bangalore Job Type: Full-time (Rotational Shifts & Rotational Week-offs) Job Summary: We are looking for an experienced Team Lead/Team Manager to oversee a Voice Process in a BPO operations environment . The ideal candidate should have a strong background in managing customer service teams , driving operational KPIs , and ensuring an excellent customer experience . Key Responsibilities: Team Management: Supervise and mentor a team of 15 customer service agents to ensure high performance. Performance Monitoring: Track and improve key metrics like NPS (Net Promoter Score), AHT (Average Handling Time), CSAT (Customer Satisfaction), and FCR (First Call Resolution) . Quality & Compliance: Ensure adherence to industry regulations and maintain compliance with company policies. Process Improvement: Identify gaps, implement process improvements, and enhance operational efficiency. Coaching & Development: Conduct regular coaching sessions, feedback discussions, and performance evaluations. Escalation Handling: Address customer complaints effectively and support agents in resolving complex queries. Key Requirements: Experience: Minimum 1 year of experience as a Team Lead handling in a BPO environment. Industry Knowledge: Strong understanding of customer service KPI . Leadership Skills: Ability to motivate, guide, and manage a team to achieve operational goals. Communication Skills: Excellent verbal and written English communication skills. Flexibility: Willing to work in rotational shifts and rotational week-offs . Immediate Joiners Preferred Compensation & Benefits: Competitive salary package Night shift allowance (if applicable) Performance incentives based on team KPIs

Kindly share your resume on sakshi.mahajan@marketstar.com or reach out to the recruiter Sakshi Mahajan - 7889964667 if your profile matches the requirements Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks. Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs. Working knowledge of data analysis and performance/operation metrics. Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. Oversee customer support processes and organize them to enhance customer satisfaction. Exceptional communication skills & Interpersonal skills. Emotional intelligence Coaching skills. People Management. Ownership & Accountability. Teamwork & Collaboration. Decision making. Root cause analysis & recurrence prevention. Behavioral management. Customer Focus Qualifications: Bachelors degree in business, Engineering, Marketing, or a related field, MBA an asset. A minimum of 5-13 years experience in a similar management role. A minimum of 3-5 years experience in an OM role managing a team of 75 people or more. Managed multiple projects at the same time. Hands-on experience in setting and managing budgets. Advanced knowledge of Microsoft Excel and the Google Suite. Excellent written and verbal communication skills. Experience applying Lean and Agile methodologies and tools in a service environment. Previous experience successfully implementing new tools and technologies. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately.

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Responsibilities Closing/Reporting and Planning activities Works closely with Navigators to guarantee FOBO business closing/planning activities are performed on a timely and accurate manner. Responsible to perform one of this group of activities (to be assigned): Closing/Reporting/Trackers: Prepares Actual Trackers/reports for all markets Review Monthly Sales curve calculation Support Hard Close analysis Provides External Audit support Forward Looking: Prepares monthly decks Prepares and review decks for PBR/Fcst and AOP Support Adhoc requests Support Planning process: Owns planning of COGS, Distribution and A&M/STB in TM1 for the assigned BU Works with PGCS/local plants to understand and capture COGS/Distribution projections by market Review MCM Plan Qualifications CA/MBA/CMA. 3-5 years of experience

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Experience in BPO Industry Customer service operations - International Voice only Subject matter expert 24/7 set up