489 Shrinkage Jobs - Page 12

Hi Job Enthusiasts!! Greetings from ShiningStars ITPL We are currently hiring for the role of Team Lead Customer Service (International E-commerce Voice Process) to join a leading global BPO brand based in Noida. This is an excellent opportunity for professionals who are passionate about leadership and customer excellence. Location: Noida Sec 135 Mode: Work from Office Shift: 24x7 rotational shifts Working Days: 6 days per week Role & Responsibilities: - Lead a team of customer support executives handling inbound and outbound voice interactions - Monitor daily operations to ensure KPIs such as AHT, CSAT, and resolution rates are met - Provide regular performance feedback, coaching, and mentoring to team members - Handle escalations efficiently and ensure timely resolution of customer concerns - Coordinate with Training and Quality teams to ensure continuous team improvement - Analyze performance reports and suggest process improvements - Ensure team adherence to company policies, shift schedules, and attendance norms - Conduct regular team huddles, briefings, and one-on-one sessions Key Requirements: - Graduation is mandatory - Minimum 2 years of overall BPO experience, with at least 1 year on paper as a Team Lead international. - Prior experience in handling international voice processes (preferably e-commerce domain) - Excellent communication skills in English (verbal and written) - Strong leadership, people management, and problem-solving skills - Must be flexible with rotational shifts and week-offs - Candidates with domestic BPO experience will not be considered Salary: - Up to 6.75 LPA (hike based on last drawn salary and performance in interviews) Perks & Benefits: - Quarterly performance-linked incentives (PLI) - Provident Fund (PF) - Employee State Insurance (ESI) How to Apply: Call or WhatsApp Homa at 9696714723 to schedule your interview. If your call goes unanswered, kindly send your resume via WhatsApp. Join our WhatsApp hiring channel for job alerts and updates: https://lnkd.in/dag_wY3c #TeamLeadJobs #EcommerceProcess #InternationalBPO #VoiceProcess #NoidaJobs #BPOCareers #LeadershipRoles #CustomerService #CareerGrowth #ApplyNow #BPOJobs #HiringNow #JobOpening #TeamManagement #JobSeekers #ShiftBasedJobs #ProcessImprovement #24x7Shifts #PerformanceIncentives #JobAlert

Deputy Manager (Intl Voice Process) Exp- 7+ Years (4+ Yrs as TL/AM on paper) Loc- Gurgaon Skills- Customer Service, Operations, Voice, Team handling, SLA, AHT, WFM, Client Mgt etc Pkg- 12 LPA Nancy-8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Candidate should be avl for F2F Interview.

Job description Team Executive - Claims Adjudication Location : Chennai, Navalur Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 4 - 9 years of experience in Claims Adjudication . With over 1 year of experience as a Team leader Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory and compliance practices. Maintaining and Ownership of reports both internal as well as for the clients. Presenting the data and provide deep insights about the process to the clients as well as Internal Management. Managing and co- ordinating training programs. Excellent in Coaching and providing feedback to the team. Take necessary HR actions as part of the Performance Improvement Process Key Performance Indicators Ensuring that the key Service Level Agreements are met consistently without any exceptions. Leverage all Operational metrices to ensure that the Revenue and Profitability targets are met and exceeded . Work in tandem with all Business functions to ensure smooth business process. Retention of key team members Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071

Job description Team Executive - Claims Adjudication Location : Hyderabad Roles & Responsibilities: In-depth Knowledge and Experience in the US Health Care Payer System. 4 - 10 years of experience in Claims Adjudication . With over 1 year of experience as a Team leader Proven track record in managing processes, streamlining workflows and excellent people management skills. Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals. Circulate quality dashboards at agreed periodic intervals to all relevant stake holders Adhering to various regulatory and compliance practices. Maintaining and Ownership of reports both internal as well as for the clients. Presenting the data and provide deep insights about the process to the clients as well as Internal Management. Managing and co- ordinating training programs. Excellent in Coaching and providing feedback to the team. Take necessary HR actions as part of the Performance Improvement Process Key Performance Indicators Ensuring that the key Service Level Agreements are met consistently without any exceptions. Leverage all Operational metrices to ensure that the Revenue and Profitability targets are met and exceeded . Work in tandem with all Business functions to ensure smooth business process. Retention of key team members Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071

Role & responsibilities Customer: Directs, manages & controls performance of the team, communicating and completing the assigned task/document Takes complete ownership of the aligned teams on their performance matrix Is highly customer oriented. Makes serious efforts at understanding client needs Operational Excellence: Monitors adherence of Service Level Agreement (SLAs) for the team specified by the Client / Process for TAT, Quality, Productivity & Attendance Cascades any important updates or information to the team in pre-shift briefings Audit documents and provides timely feedback to the employees as agreed with the Clients / Operations Conducts quality audits on weekly basis and draw up action plans for the advisors requiring coaching and development to achieve desired performance levels Tracks and controls attrition for his/her respective team Identifies process gaps and collaborates with the Client / Quality / training/WFM team to formulate solutions. Provides updates to Team Manager regularly with respect to the performance of the team and any issues faced by them Initiates CAP/DAP/EDP/Action pointers accordingly for disciplinary and performance issues Ensures efficient leave management of team Attends monthly calibration sessions with Quality, and Trainers to check alignment against the Quality standards People & Culture: Is an effective team player, can resolve conflicts effectively. Guides and supports the efforts of team members towards the achievement of the team objectives Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions Enables development opportunities for team through participation in various initiatives Span

Looking for a candidate as a Team Leader for A BPO Company in Navi Mumbai/Mumbai Candidate must have exp. in Voice process & sales Team Leader on paper with 2+yrs exp. in International and domestic process is mandate interested candidate revert back. Required Candidate profile Conduct regular feedback and coaching sessions with team members. Drive the key client metrics and SLAs within the team members and ensure these are met Manage shrinkage and attrition at a team level

Looking out for a candidate as a Senior operation Manager for a BPO company for Mumbai/ Pune/ Chandigarh. Candidate must have experience in International voice or blended process. Interested candidate ready to relocate can reapply. Required Candidate profile Excellent communication skills. Strong organizational skills to give the team direction. Ability to work under pressure, multitask, and handle complex situations. Experience in team handling.

Managing Day to Day Activities Should Have Experience in Domestic & International Voice / Non voice , Team Handling Experiences - overall 5 ( 2 ) Years as TL - On Paper Salary Up to 5.5 LPA Location - Navi Mumbai Contact Person - Sakshi 8591187748 Required Candidate profile Demonstrated ability to lead people , Good Understanding , flawless communication , Quality of implemention of change , Highly analytical ,Quality monitoring & feedback for the team

Looking for a Team Lead / Assistant Manager/ Deputy Manager in BPO Operation - Mumbai Only Female Candidates required Candidate must have experience in an International Voice process. Interested candidate revert on this job post.(open to relocate) Required Candidate profile *Excellent communication and stake holder management skills. *Experience is managing a core voice Que for at least 2 years * Purely Customer service voice experience require

Hiring for a team leader- INTERNATIONAL BPO Experience Must Maximum Budget:- 5.5 LPA Shift window:- 10:30 to 1:30 am (9 hours based on location) Location:- Thane Required Candidate profile Blended experience of Inbound, Outbound voice process along with Dialer, email and chat. Excellent communication is a Must

Hiring Quality & SR. Quality Analyst Operations For Travel process, Should Have 2-4 Years Experience Graduation Mandatory Location - PUNE Contact Person - Sakshi - 8591187748

Hiring Assistant Manager / Manager Operations For Travel process, Should Have Team Handling Experience 15 -25 2 years Experience as Team Leader Graduation Mandatory Location - PUNE Contact Person - Sakshi - 8591187748 Required Candidate profile Responsible for overlooking the overall operations and performance of the Team. Quality of the Team preferably handling CSAT as a primary metric in a International CC with Sales IN Voice - Non voice

Looking For Candidate as an Operation Manager who has Experience in Vendor Governance for an Aviation Company In Bangalore Experience in Travel Process will be added Advantage Interested Candidate Open for relocation Can also Apply. Required Candidate profile job responsibilities: Business process outsourcing (BPO) Customer support & vendor management Service Delivery , Risk & Control Stakeholder management Governing Manpower planning & resource allocation

Hiring For RTA For leading BPO for Mumbai. Must have 1+ year of exp in RTA/RTM on paper. Must have exp in IEX tools EXCEL skill is mandatory. Must have worked in the BPO industry. CTC: 35K / per month Required Candidate profile Must be a Graduate. IEX & ASPECT can be added on. Excellent command of English Communications. Ability to create reports in Excel and forecast results

Hiring Team leader operations for Airline process Candidate should have exp. in Airline/Aviation/hospitality/Travel process Manage a team of 15-20 employees Managing day-to-day activities of the team Delegating tasks to team members Location - Malad Required Candidate profile Graduate Excellent communication skills Strong organizational skills to give the team direction Ability to work under pressure, multitask, and handle complex situations

Hiring Team leader operations for Airline process Candidate with International Airlines/ Aviation exp. preferred Responsible for the day-to-day supervision of a group of call center associates Proven work experience as a team leader or supervisor Required Candidate profile Graduation Airline exp. Highly motivated individual with skills to develop and coach team members Work well under pressure Strong oral and written communication skills Ability to lead team members

Hiring Team Leader Operations for International Banking process Candidate with International Banking exp. preferred Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members To manage the team's performance Required Candidate profile Existing Experience as Team Leader on papers Graduation is a must Excellent communication skills Confidence and skillful negotiating skills Strong organizational skills to give the team direction

Hiring Assistant Manager Operations for Collection process Candidate must have exp. in Collection process Monitor the process performance on day to day basis Candidate must have tele-collection experience Assisting the Manager with operational issues Required Candidate profile Knowledge of organizational effectiveness and operations management Excellent problem-solving skills Strong management and leadership skills Leadership ability Effective communication skills

Hiring Assistant Manager for Credit Card sales process Candidate with Credit card sales exp. preferred Supervising and guiding the sales team Monitoring the performance of the sales team coach and support new and existing Sales Associates Required Candidate profile Proven experience in sales and customer service The ability to work in a fast-paced environment Excellent problem-solving skills Strong management and leadership skills Effective communication skills

Hiring Assistant Manager Operations for Collection Process Candidate should have exp. in Banking/ NBFC Collection process Managing the day-to-day activities of the team Credit Card Collection/Recovery Process Excellent communication Required Candidate profile Graduation & Hindi language compulsory Previous experience in a similar role Strong knowledge of calibration Excellent communication skill A customer-oriented and result-driven mindset

Looking for Candidate As an Operation Manager For BPO Company Location :- Mumbai, Bangalore and Gurgaon Experience In Handling Big Team Size In International Process.( Voice / Non. Voice ) Interested Candidate Ready to Relocate revert Back. Required Candidate profile Strong communication skills in English. Candidate Having Experience In various Domain Can Apply Experience In BFSI, Sales, Collection, Travel process can apply

Hiring Team Leader Operations(International Chat)-For a Leading BPO-Navi Mumbai. Experience-Minimum 3 years on Paper as Team Leader. Candidate must have Experience in International BPO. Process-US Process Interested Candidate revert back. Required Candidate profile Candidate must have Experience in Chat/Blended process. Must have effective communication Skill. Should comfortable to work for US process. Should well versed with Microsoft excel.

Hiring Team Leader Operations for BPO Candidate with International Banking/fintech/BFSI exp. preferred Managing the day-to-day activities of the team 5 Days working Rotational shift & Rotational week off Excellent communication skill Required Candidate profile Graduation in any discipline Excellent analytical and problem-solving skills Strong knowledge of calibration Excellent communication skill A customer-oriented and result-driven mindset

Hiring Assistant Manager Operations for BPO Candidate with Fintech/digital payments exp. preferred Monitor and evaluate the team's performance Collaborate with other managers Report to the Operations Manager and provide regular updates Required Candidate profile Bachelor’s degree Excellent analytical and problem-solving skills Strong attention to detail Excellent communication, interpersonal, and leadership skills Superb organizational skills

Hiring Team Leader operations for Voice/Non-voice both *BPO Exp is mandatory* 2 Years exp. as TL Mandatory Supervise, coach, and motivate the team Candidate with E-commerce process experience can apply Good Communication in English Required Candidate profile Graduation Excellent analytical and problem-solving skills A customer-oriented and result-driven mindset Strong organizational skills to give the team direction