1593 Shrinkage Jobs - Page 12

Role & responsibilities Legal and Medical Operations • Downloading, uploading, and allocating legal/medical cases. • Monitoring and ensuring TAT adherence for all workflows. • Reviewing daily emails, prioritizing workload, and documenting daily operations. Team & Work Management • Managing PWM (Production Workforce Management) and task dashboards. • Forecasting volume, resource planning, and rostering. • Handling rush requests, overtime planning, and effective task distribution. • Conducting quality checks and sharing performance insights. • Organizing daily huddles, monthly reviews, and HR meetings. • Reviewing and approving leaves through HRMS systems (e.g., People Strong). • Managing leav...

Job Title: Team Lead Operations (Customer Service) Location: Malad, Mumbai Campaign: Premium Domestic Campaigns Job Summary: We are seeking a dynamic and experienced Team Lead to manage customer service operations for premium domestic campaigns. The ideal candidate will be responsible for leading a team of customer service executives, ensuring high-quality service delivery, and driving performance metrics. Key Responsibilities: Lead and manage a team of customer service representatives. Monitor daily operations and ensure adherence to service standards. Handle escalations and ensure prompt resolution. Conduct regular performance reviews and provide coaching. Collaborate with internal teams t...

Role: Operations Manager - Customer Support Location: Hyderabad Package up to 15 LPA Work from Office Requirements: Education: Graduate or above Experience: 12+ years of experience in International Customer Support operations 2+ years of experience working as a Manager handling a team size of 100+ associates Must have experience in International BPO Operations Excellent verbal and written communication skills Immediate Joiner Preferred For details email resume to anumeha@manningconsulting.in Call Anumeha @ 6376649769

Hello Job-Professionals! Greetings of the Day! Join a leading multinational BPO as a Team Leader, where your 3+ years of BPO experience and 1+ year as a Operations Team Lead. Location - Bangalore Salary -4 lpa ( Depending upon last drawn) Location - Remote Salary -3 lpa ( Depending upon last drawn) Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to ...

Hi Team, Greetings from Sagility! We are currently hiring for the position of Team Lead International Voice Process for our Bangalore location. Job Requirements: Experience: Minimum 5 years of experience in international voice (inbound) process Education: Any graduate Shift: Must be willing to work in US shifts (Both-way cab will be provided) Location: Bangalore (Work from Office) Key Responsibilities: 1. Team Management: Lead, mentor, and motivate a team of customer service representatives Conduct regular team meetings, one-on-ones, and performance reviews Address team concerns and provide feedback for continuous improvement 2. Performance Monitoring: Monitor and analyze team performance me...

Assistant Manager For International Telecom Sales is responsible for developing new business and managing client relationships in foreign markets. The role typically requires a strategic, results-driven professional who understands global telecommunication products and services and can work with diverse, international clients. Job title Assistant Manager, International Telecom Sales Job summary The Assistant Manager, International Telecom Sales will drive revenue growth by selling the company's telecommunication products and services to enterprise clients in assigned international markets. This role involves developing and executing sales strategies, cultivating strong customer relationships...

Requirements : Team Leader Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs & KPIs Must have 1 year exp in the same role & 5 years total Fin tech Process Exp. add advantage HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 - 5 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Position : Assistant Manager Operations (German Language Expert) Department : Operations (International Process German Language) - Minimum (B2,C1) Location : Gurgaon (Work from Office) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading provider of IT and BPM services, specializing in the Travel, Transportation, and Hospitality industries. With 15 global delivery centers and over 10,000 professionals, we deliver a wide array of services including Application Development, Contact Center Solutions, Analytics, and Quality Assurance. Our clientele includes world-renowned airlines, OTAs, cruise lines, hotel chains, and railway operators. IGT is committed to building a diverse, inclusive, and...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities Team Management & Leadership Supervise daily operations: Monitor call queues, email inboxes, and other communication channels to ensure efficient workflow. Provide coaching and feedback: Conduct regular one-on-one sessions, performance reviews, and training to help agents improve their skills. Motivate the team: Encourage a positive work environment, recognize good per...

Position : Assistant Manager Operations (German Language Expert) Department : Operations (International Process German Language) - Minimum (B2,C1) Location : Gurgaon (Work from Office) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading provider of IT and BPM services, specializing in the Travel, Transportation, and Hospitality industries. With 15 global delivery centers and over 10,000 professionals, we deliver a wide array of services including Application Development, Contact Center Solutions, Analytics, and Quality Assurance. Our clientele includes world-renowned airlines, OTAs, cruise lines, hotel chains, and railway operators. IGT is committed to building a diverse, inclusive, and...

Position : Assistant Manager Operations (German Language Expert) Department : Operations (International Process German Language) - Minimum (B2,C1) Location : Gurgaon (Work from Office) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading provider of IT and BPM services, specializing in the Travel, Transportation, and Hospitality industries. With 15 global delivery centers and over 10,000 professionals, we deliver a wide array of services including Application Development, Contact Center Solutions, Analytics, and Quality Assurance. Our clientele includes world-renowned airlines, OTAs, cruise lines, hotel chains, and railway operators. IGT is committed to building a diverse, inclusive, and...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

We Paisabazaar is hiring Team Leader & Assistant Manager (Outbound Telesales) for Malad West, Mumbai Location. Candidate should have experience in outbound sales (Call Center) in Banking products only with good team handling experience. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar) or Share resume on given email Id - Brijeshkumar@paisabazaar.com Job Locations : Malad West, Mumbai Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while work...

4 years experience in International Voice Process 2 Years as TL on papers Excellent Comms Reach me on 9902419093

Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments KEY RESPONSIBILITIES Preferred candidate profile On-the-job training. Performance Reporting Maintaining MIS

MIS JD 1. Provide support and maintenance to existing management information systems (MIS 2. Good Knowledge of RTA WFM Macros Attrition Reports Shrinkage 3. Create and maintain Management reports including end-of-month, quarterly, and annual reports used by various departments. 4. Automate and schedule report generation. 5. Maintain a Business Analytics program for internal users. 6. Maintain a process for Management to request reports and support. 7. Participate in product development and implementation. 8. Regular data backup 9. Able to prepare Roaster. 10. Real-Time Monitoring 11. MIS Reporting 12. Preparing Dashboard 13. Scheduling/ Forecasting, Capacity 14. Macros

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, includi...

Designation : Team Lead / AM / DM Work Station: Chennai ( Adyar ) Shift : General Shift - 09:30 to 06:30 Roles and Responsibilities Manage a team of associates to achieve Service and Sales Deliverables, ensuring effective communication and collaboration among team members. Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity. Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations. Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth. Ensure compliance with company policies an...

Job Title: Team Leader BPO Domestic Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attrition, shrinkage, quali...

Lead and motivate a high-performing sales voice team to achieve targets. Monitor team metrics, provide feedback, and drive performance improvements. Guide team members in their career progression through coaching and support. HR Priyanka-86383 30959 Required Candidate profile - Overall 5 years of experience and Minimum 2+ years' experience as a Team Leader - The process runs 24/7 with 1 rotational off. - The candidate should be from the customer service voice domain.

TEAM LEADER || INTERNATIONAL BPO || Gurgaon On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon CTC - Up to 11LPA Under Graduates Can Apply Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 15 Days notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Cen...

TEAM LEADER || INTERNATIONAL BPO || Gurgaon On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon CTC - Up to 11 LPA Under Graduates Can Also Apply Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 15 Days notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Conta...

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is pr...

Graduates only Need min 6 years exp in OTC B2B collection AM opening salary up to 9 L.P.A. For AM - Team handling exp is Must salesforce/genesis exp mandate Can be Hybrid Call Shruti 9891918226

Graduates only need min 3 years exp in B2B collection in international bpo also hiring for A.M. salary up to 9 L.P.A. O2C/US Collections For AM - Team handling exp is Must MT - min 3 yrs exp in US /B2B collections Amit gandhi 9910877518