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For Employers

Team Lead

Teleperformance (TP)

1 - 6 years

0 - 3 Lacs

mumbai suburban

Posted:3 weeks ago| Platform:

Apply

Skills Required

customer service team coaching outbound team handling bpo operations shrinkage inbound csat aht operations attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Job Summary:

Key Responsibilities:

Lead and manage a team of customer service representatives.
Monitor daily operations and ensure adherence to service standards.
Handle escalations and ensure prompt resolution.
Conduct regular performance reviews and provide coaching.
Collaborate with internal teams to improve processes and customer experience.

Work Schedule:

6 days working
with
1 rotational week off
Rotational day shifts
(9-hour shift between
9 AM to 9 PM
)

Requirements:

Minimum 1-2 years of experience in a team lead role within customer service.
Strong communication and leadership skills.
Experience in handling domestic premium campaigns is preferred.
Ability to work in rotational shifts.

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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