1593 Shrinkage Jobs - Page 10

Inbound & outbound sales Team Lead -exp in sales process, team handling, target achievement, attrition, shrinkage Trainer -exp in training, TNA, TNI, Sales process training, creating content Quality Analyst - exp in sales Call & chat audit

Greetings From Ishmeet Consultant !! Hiring For Team Leader Profile Location :- Gurugram n Noida Salary Upto :- 7lpa Call Simran at 9354858533 for more information.

Dear Candidate We have urgent opening in 102/108 Ambulance services at Uttar Pradesh for the post of Team Leader .please find the details below & share your resume , if Interested. Company :102/108 Ambulance Services Location :Lucknow Responsibilities: Team Management, Attrition management, Shrinkage, AHT, CSAT, SLA Management, Briefing, Call flow Education : Any Graduate Must be comfortable to work in rotational shift Share your updated resume at the earliest up108_hr2@emri.in

As a Team Leader at our company located in Ashram Road, Ahmedabad, your role will involve leading a team of 20 agents in the BPO/KPO industry with at least 1 year of experience. Your responsibilities will include: - Handling a team size of 20 agents efficiently - Demonstrating knowledge about AHT (Average Handling Time), Shrinkage, and attrition Qualifications required for this role: - Prior experience in BPO/KPO industry - Familiarity with AHT, Shrinkage, and attrition metrics The company offers the following benefits: - Cell phone reimbursement - Health insurance - Life insurance - Paid sick time - Paid time off - Provident Fund The work schedule for this position includes day shift and mo...

As an Internal Communication and Employee Engagement Specialist at our company, your role will involve planning, executing, and implementing various programs to meet strategic goals aligned with the company's objectives. Your responsibilities will include: - Collaborating with cross-functional teams and Management Team to fulfill communication and design requirements. - Designing and conducting service line orientation programs for new joiners. - Organizing Focus Group sessions, Meet the Leader sessions, and developing action plans to address employee problems. - Facilitating the creation of Fun Committees on the floor and driving periodic engagement activities. In terms of Performance Manag...

Job Title : Senior Manager Operations Location : Bangalore Company : Alldigi Tech Overview : Alldigi Tech is seeking an experienced and dynamic Senior Manager - Operations to lead and manage large-scale operations (250-300 FTEs). The ideal candidate comes from a BPM (Business Process Management) background with a proven track record in sales delivery within a BPM setup. Key Responsibilities: Lead and manage day-to-day operations across large-scale teams (250-300 FTEs), ensuring seamless execution and performance delivery. Drive overall sales performance by implementing strategic initiatives that enhance outbound calling productivity and conversion rates. Utilize data-driven decision-making t...

Role & responsibilities Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Lead a team of 25 - 30 certified coders. Maintains staff by orien...

Graduates only need min 3 years exp in B2B collection in international bpo MT - min 3 yrs exp in US /B2B collections Location banglore,hydrabad,kolkata, Amit gandhi 9910877518

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Co...

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is pr...

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, includi...

MetLife ADA Workforce Solutions is a fee-based service that supports customer compliance with the accommodation requirements of the Americans with Disabilities Act (ADA) and Pregnant Workers Fairness Act (PWFA) and is available to hired, US Employees. MetLife's accommodation services do not apply to applicants, former employees, or expatriates. Work allocation Processing Reporting Meeting SLA including Performance guarantees Staffing Management Maintain regulatory compliance Customer interactions Job Responsibilities Manage teams and ensure SLAs are met including demand and capacity management Review/generate reports to monitor performance Monitor transactions on an ongoing basis and take co...

Monitor real-time performance metrics such as Line Adherence, call volumes, SLA & agent availability across multiple channels (phone, chat, email, etc.). Identify & address deviations from planned schedules such as under-staffing or over-staffing. Required Candidate profile 5+ yrs exp in RTA with min 1yr as TL must. Should be of working in Rotating Shifts & Week offs. Exp in Generating & distributing real-time & intraday reports on occupancy, adherence & shrinkage.

Job description Conduct assigned SOW compliance audits. Performs RCA on all compliance issues. Drive action plans for identified gaps Support & guide staff on quality related as a part of their career development plans. People Management - Lead large team of Quality. Skilled in working with inbound, outbound & blended (Voice & email) environment. Required Candidate profile CANDIDATES HAVING CALL CENTRE EXPERIENCE ONLY APPLY Candidate must proficient in Hindi / English & any other south regional language. Ability to manage a Quality Compliance Team and familiar with Telecom KRA deliverables. Should have excellent knowledge of MS Office. Should have sound knowledge of 7 quality tool for compil...

Role & responsibilities Team Leadership: Prior experience in leading teams, ideally in customer service or BPO. Customer Service: Background in client support, preferably in e-commerce or Escalation Management. Communication: Strong verbal and written skills for effective internal and external interactions. Problem-Solving: Ability to handle complex issues while ensuring a positive customer experience. Performance Management: Skilled in setting targets, tracking progress, and giving feedback. Preferred candidate profile Any Graduate 2+ Years in BPO Environment, with 1 Year of year as a Team Lead Good Communication Skills Must be an immediate joiner Must reside at Bangalore currently Contact ...

Team Management: You assist in recruiting, training, and supervising store staff This includes providing guidance, coaching, and feedback to help employees perform their duties effectively You also handle scheduling, assigning tasks, and resolving any staff-related issues or conflicts Customer Service: You ensure that customers receive exceptional service by assisting them with their inquiries, resolving complaints, and providing product knowledge You lead by example and motivate the team to deliver excellent customer experiences Sales and Performance Management: You assist in achieving sales targets and maximizing profitability by monitoring sales performance, analyzing data, and implementi...

We are looking for a highly skilled and experienced Loss Prevention Executive to join our team in the Hospitality industry. The ideal candidate will have 4-8 years of experience in loss prevention, preferably with a background in hospitality. Roles and Responsibility Develop and implement effective loss prevention strategies to minimize losses. Conduct regular audits and risk assessments to identify potential vulnerabilities. Collaborate with cross-functional teams to ensure seamless execution of loss prevention plans. Analyze data and trends to inform loss prevention decisions. Train and guide employees on loss prevention best practices. Stay up-to-date with industry developments and emergi...

Job Summary: Were looking for a proactive and results-driven Strategic Team Lead to drive high-impact initiatives and lead cross-functional teams towards achieving key business objectives. The ideal candidate will have strong leadership skills, a strategic mindset, and the ability to translate ideas into action. You'll work closely with senior leadership to align goals, optimize team workflows, and ensure timely and successful execution of strategic projects. Key Responsibilities: Lead, mentor, and inspire a team to deliver exceptional results in alignment with business goals. Collaborate with department heads to plan and execute key strategic initiatives. Break down complex objectives into ...

BPO International Customer Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

HCLTech Hiring | Hyderabad | QAs & TLs For Billing Support 3 - 6 years Salary -Not Disclosed Location :Hyderabad Time and Venue 22nd September - 24 September , 11.00 AM - 3.00 PM HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 Contact - Aman / Shivangi / Somina Job description Essential Duties and Responsibilities (For Team Lead Role) The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. The Billing Lead should be able to resolve the majority of these issues independently The Billing Lead will work closing with the Back Office Manager in deciding which...

As a Quality Assurance Specialist at WNS (Holdings) Limited, you will play a crucial role in ensuring the quality and efficiency of our Global Travel Management processes. Your responsibilities will include: - GDS Sabre & Amadeus knowledge - Possession of IATA Certification or Diploma in travel preferred - Previous experience working with or for a Global Travel Management company (TMC) - Background in Quality Domain would be advantageous - Understanding of complex ticketing logics - Experience in managing TMC Back end processes including Air, Hotel, and Queue Management - Good verbal and written communication skills - Adherence to discipline, punctuality, and protocol - Flexibility to work i...

Job Description Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader , you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in cha...

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is pr...