Assistant Manager - Transactional Quality

As a Quality Assurance Specialist at WNS (Holdings) Limited, you will play a crucial role in ensuring the quality and efficiency of our Global Travel Management processes. Your responsibilities will include: - GDS Sabre & Amadeus knowledge - Possession of IATA Certification or Diploma in travel preferred - Previous experience working with or for a Global Travel Management company (TMC) - Background in Quality Domain would be advantageous - Understanding of complex ticketing logics - Experience in managing TMC Back end processes including Air, Hotel, and Queue Management - Good verbal and written communication skills - Adherence to discipline, punctuality, and protocol - Flexibility to work in 24X7 shift setup - Real-time monitoring and allocation of work - Timely delivery of all reports - Effective communication with clients - Conducting training sessions and refreshers - Monitoring production hours and shrinkage The company, WNS (Holdings) Limited, is a leading Business Process Management (BPM) company that collaborates with clients across 10 industries to provide innovative, digital-led transformational solutions. With a workforce of over 44,000 employees, we co-create and execute the future vision of 400+ clients. Qualifications: - Any Graduate/PG/MBA - Minimum 3 years of work experience in Quality Assurance or a related area - Familiarity with quality management tools and methodologies such as Six Sigma and ISO is a plus - Strong analytical skills and attention to detail - Excellent communication and interpersonal skills Join us at WNS (Holdings) Limited and be a part of our dynamic team driving operational excellence in the BPM industry.,