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Assistant Manager - Transactional Quality

7 - 11 years

4 - 8 Lacs

Chennai

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Career development remediation Manager Quality Assurance Kaizen ISO Compliance Audit compliance Process documentation Gl accounting Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Have good knowledge in F&A world and experience of auditing, R2R/ GL accounting Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets. Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting. Facilitate Kaizen initiatives within the team. Accountable for customer complaint resolution process. Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook. Responsible for timely & accurate reporting, updates and business insights. Foster a spirit of continuous learning & collaboration across teams career development, coaching & mentoring. Qualifications Commerce Graduate. Preferrable GB certified

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www.vuram.com

Information Technology and Services

San Francisco

51-200 Employees

193 Jobs

    Key People

  • Srinivasan P

    CEO

  • Ramakrishnan S

    CTO

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