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1.0 - 5.0 years
0 Lacs
maharashtra
On-site
You should possess an IATA Certification as it is a mandatory requirement for this role. A strong understanding of Geography is essential to excel in this position. Proficiency in the English language is necessary to effectively communicate with clients located in North America. You must be prepared to work in a 24x7 environment. The job involves working in rotational shifts to provide support to US clients. The location of the job is in Andheri East. If you meet the specified qualifications and are interested in this opportunity, please submit your CV to hr@jrtechnologies.in.,
Posted 1 week ago
0.0 - 4.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Travel Coordinator at ITILITE, you will play a crucial role in managing bookings for flights, hotels, buses, and trains according to customer requirements. Your responsibilities will include understanding customer needs, identifying cost-effective travel options, confirming itinerary availability, and finalizing end-to-end bookings. It is essential to ensure that all bookings comply with corporate travel policies and maintain accurate records of transactions. In addition, you will be responsible for achieving performance goals such as SLA compliance, TAT, quality, AHT, FCR %, escalations %, and cost efficiency. You will provide customer support for travel-related queries through calls, chats, emails, and in-person requests. Effective communication with internal employees and stakeholders is crucial, along with providing regular insights and VOC. Regular reporting to higher management on performance, achievements, and challenges is also part of your role. To be eligible for this position, you should be a graduate from any discipline, with education in Travel and Tourism considered an added advantage. A minimum of 6+ months of experience in the travel industry, specifically in flights bookings (both International and Domestic) using GDS, is required. Expertise in GDS (Galileo or Sabre) is essential, along with knowledge of visa requirements, passport regulations, and other travel documentation necessities. Experience working as an implant and IATA certification are advantageous. Your skillset should include proficiency in GDS (Galileo or Sabre) for booking, rescheduling, and refunds processes. Strong verbal and written communication skills in English are mandatory, with knowledge of Tamil considered a plus. A customer service-oriented approach is necessary to address inquiries effectively across various communication channels. Engaging professionally with corporate clients, vendors, and internal teams, along with strong logical thinking and reasoning skills for problem-solving, are vital. Flexibility, adaptability, and analytical ability are key traits required for this role. You should be willing to work in rotational shifts based on business requirements and have strong organizational skills to handle multiple bookings efficiently. Adapting to changing business needs, understanding budgetary constraints, and cost-saving measures in corporate travel are essential. An analytical mindset to assess situations and provide effective solutions, along with a proactive approach to anticipating and addressing potential problems, will be valuable in this position. The work schedule for this role involves a 24-day work month with alternating 6-day workweeks. The general shift timing is from 9:30 AM to 6:30 PM, with flexibility required as the shift may change based on business requirements.,
Posted 1 week ago
0.0 - 3.0 years
0 Lacs
kozhikode, kerala
On-site
You will be joining our dynamic team at Airoza Travels as a detail-oriented and customer-focused Junior Reservation Executive Travel Consultant/Air Ticketing. This is an excellent opportunity for individuals who are passionate about the travel industry and dedicated to delivering exceptional service. Your key responsibilities will include handling booking and reservations for both domestic and international travel, assisting clients with itinerary planning, pricing, and queries, coordinating with vendors and suppliers to ensure accurate confirmations, maintaining booking records, preparing reports as needed, providing post-booking support for changes, cancellations, and rescheduling, as well as upholding excellent customer service and communication throughout the reservation process. To excel in this role, you should ideally possess a Diploma or Bachelor's degree in Travel & Tourism, Hospitality, or a related field. A minimum of 6 months to 1 year of experience in travel reservations or customer service is required. Proficiency in English and Malayalam/Hindi languages is essential. Basic knowledge of reservation platforms like Amadeus, Galileo, or similar systems would be advantageous. The ability to thrive in a fast-paced environment, manage multiple tasks efficiently, and hold an IATA certification will give you a competitive edge. This is a full-time and permanent position with a fixed shift schedule. The preferred candidate should have at least 1 year of total work experience. The work location will be in person.,
Posted 1 week ago
4.0 - 6.0 years
7 - 9 Lacs
Gurgaon, Haryana, India
On-site
Job description We are seeking a highly skilled and IATA-certified Senior Associate for our Travel Desk. The ideal candidate will be responsible for managing travel arrangements for employees, including booking flights, accommodation, ground transportation, and other travel-related services. The Senior Associate will ensure compliance with company policies while providing efficient and timely support for all travel-related requests. Role & responsibilities Travel Arrangements: Manage end-to-end travel arrangements for employees, including flight bookings, hotel reservations, transportation, and visa assistance as needed. Vendor Management: Liaise with airlines, hotels, and travel agencies to ensure the best travel deals and services for company employees. IATA Certification Utilization: Use your IATA certification to navigate booking systems and ensure compliance with travel industry standards. Cost Control: Ensure cost-effective travel options are selected while adhering to company travel policies and budgets. Policy Adherence: Ensure that all travel arrangements are in compliance with company travel policies and guidelines. Travel Support: Provide assistance and guidance for employees regarding travel-related inquiries, itineraries, and changes in travel plans. Travel Documentation: Ensure all travel documents such as flight tickets, hotel bookings, and itineraries are properly documented and shared with the employees. Reporting: Prepare travel-related reports, including expenses, bookings, and vendor performance, for management review. Issue Resolution: Address and resolve any issues that arise during the travel process, including changes in itineraries, cancellations, or booking errors. Customer Service: Provide exceptional customer service to employees, ensuring a smooth and hassle-free travel experience. Preferred candidate profile Qualifications: Education: Bachelors degree in Hospitality, Travel, Tourism, or a related field. Certifications: IATA Certification (essential). Experience: Minimum 4 5 years of experience in travel desk management or related roles. Strong understanding of global travel booking systems (GDS) and travel industry standards. Proven track record of coordinating complex travel logistics. Skills: In-depth knowledge of domestic and international travel processes. Excellent communication, interpersonal, and organizational skills. Ability to work independently and in a team environment. Strong attention to detail and problem-solving abilities. Proficiency in MS Office (Excel, Word, Outlook) and travel booking systems.
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
goa
On-site
As a Travel Manager at our organization, you will be responsible for managing the in-house Travel Desk efficiently and effectively. Your primary role will involve coordinating and organizing travel arrangements for a diverse range of individuals, including employees, guests, customers, and VIPs. You will handle various aspects of travel planning, such as ticketing, visa processing, accommodation bookings, travel insurance, and itinerary customization for different age groups. Your key responsibilities will include planning and managing end-to-end travel arrangements for both business and personal purposes, handling visa documentation and processing for multiple countries, booking suitable accommodations as per travel requirements and budget constraints, creating tailored travel itineraries incorporating events and activities for different age categories, liaising with travel vendors and service providers, tracking travel expenses to ensure cost-effective bookings, and ensuring compliance with company travel policies and safety standards. To excel in this role, you should possess a Bachelor's Degree in Travel & Tourism, Hospitality, or a related field, while a diploma or MBA in travel-related fields would be advantageous. Strong proficiency in English and knowledge of an additional language, excellent computer skills, multitasking abilities under pressure, negotiation skills, and knowledge of global travel trends and cultural considerations are essential. Furthermore, holding certifications such as IATA Certification, GDS Training, Visa Documentation Training, and experience with hotel and travel booking platforms would be beneficial. You should have 3-5 years of relevant experience in corporate travel desk operations or a travel agency, with expertise in ticketing, visa processing, hotel reservations, itinerary planning, and group travel coordination. The ideal candidate will be capable of fulfilling the responsibilities outlined and building a proficient team to drive revenue growth and achieve sales targets.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
kolkata, west bengal
On-site
Job Description: You will be joining itravel, a Go Lite IATA travel agency in Kolkata that has been in operation since 2011. As a Ticket Sales Manager, your primary responsibility will be to oversee ticket sales, deliver exceptional customer service, manage sales activities efficiently, and ensure effective sales management on a daily basis. This is a full-time on-site role based in Kolkata. To excel in this role, you should possess a keen knowledge of the CRS system and expertise in booking through all airlines" portals. Strong customer service and communication skills are essential, along with previous experience in domestic ticket reservations. The ability to meet deadlines, strong interpersonal and negotiation skills, proficiency in MS Office and ticketing systems, and knowledge of the travel industry will be beneficial. Having an IATA certification will be considered an additional qualification that enhances your profile for this position at itravel.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
andhra pradesh
On-site
As a CX Agent, you will be responsible for managing B2B (Agency or Corporate) clients, demonstrating excellent teamwork and communication skills. You will need to exhibit effective Telephone and Email etiquettes, while being a quick learner in understanding product functionality and troubleshooting techniques. Proficiency in Travel Technology including computer reservations systems (CRS), GDS systems like Amadeus and Galileo is essential. Fluency in English and Hindi is required, and knowledge of additional languages is an advantage. Your exemplary customer service skills will be crucial in presenting, persuading, and communicating effectively with clients. Knowledge about Visa, Train/Bus, Cabs, Packages, TC areas, Airline code, City code, and Type of fares will be beneficial. Understanding timely travel restrictions and possessing IATA certification will be advantageous. You should be willing to work in shifts and maintain strong client relationships by providing support, information, and guidance. As a CX Agent, your responsibilities will include handling inbound and outbound calls, addressing guest queries within defined TAT, responding to guest emails and feedback promptly, and clearing backend queues for manual processing. Building and maintaining relationships with frequent bookers, passengers, and travel coordinators is essential. Adhering to SLAs, escalating calls when necessary, and providing top-notch customer service for bookings, ticket cancellations, reissuances, and issuances via telephone and email are key duties. You will play a role in creating process guidelines, updating reports, identifying automation opportunities, determining root causes for customer issues, and collaborating with internal support teams. Your role will also involve suggesting suitable travel options based on clients" needs. The ideal candidate for this position should hold a Graduate/Diploma in Travel & Tourism or be IATA certified. Previous experience in the Travel Industry, including OTAs, B2B Consolidator, Airlines, Travel Agency, or Corporate Travel Desk, is preferred. This is a full-time position that requires working in person at the designated location.,
Posted 1 month ago
0.0 - 4.0 years
0 Lacs
ludhiana, punjab
On-site
As an Air Ticketing Executive, you will be an integral part of our team, responsible for managing airline ticket reservations, issuance, and providing exceptional customer service. This entry-level opportunity is perfect for those passionate about aviation and looking to establish a rewarding career in the travel and tourism industry. Your main responsibilities will include processing airline bookings accurately and efficiently through various GDS platforms such as Amadeus, Sabre, and Galileo. You will be in charge of issuing and reissuing airline tickets, handling cancellations, and processing refunds while ensuring compliance with airline policies. Additionally, you will be expected to offer clients precise information on flight schedules, fare rules, and travel requirements, as well as assist them with booking inquiries and ticketing issues in a prompt and professional manner. Maintaining detailed records of all ticketing transactions and related documentation will be a crucial part of your role, along with staying updated on the latest airline fare structures, ticketing procedures, and travel advisories. You will also collaborate with the tours and operations team to guarantee seamless travel arrangements and handle customer complaints and queries related to air travel and ticketing effectively. To excel in this position, you should possess a high school diploma or equivalent, with a degree or diploma in travel and tourism considered a bonus. IATA certification in air reservation, ticketing, and reporting is required, along with basic computer skills and proficiency in the Microsoft Office Suite. Strong communication and customer service abilities, attention to detail, and the capacity to work in a dynamic environment are essential. Your willingness to learn and adapt to new technologies and airline policies will be key to your success in this role.,
Posted 1 month ago
0.0 - 4.0 years
0 Lacs
sivakasi, tamil nadu
On-site
As a Travel Consultant at Adhiran Tourism Corporation, your role is to assist clients in planning and booking their dream vacations. By understanding their preferences, requirements, and budget, you will provide personalized travel recommendations and ensure exceptional customer service throughout their journey. Your responsibilities include designing customized itineraries, researching and recommending travel options, managing bookings, resolving customer inquiries, and building strong client relationships to encourage repeat business and referrals. It is essential to stay informed about industry trends, new destinations, and travel technologies, while meeting sales targets and contributing to the company's growth. Ideally, you should have previous experience in the travel industry or customer service, strong communication skills, excellent organizational abilities, knowledge of global destinations and travel trends, and proficiency in Microsoft Office and travel booking software. A passion for travel, problem-solving skills, and the ability to handle difficult situations with professionalism are key attributes for this role. Additional languages and certifications in travel-related fields are advantageous. In return, Adhiran Tourism Corporation offers a competitive salary with commission-based incentives, opportunities for career growth, employee travel discounts, a supportive work environment, health insurance, provident fund, work-from-home options, and performance bonuses. This is a full-time, permanent position with day and morning shifts, weekend availability, and the opportunity to work in person. Join our team as a Travel Consultant and be part of creating memorable travel experiences for our clients while enjoying a rewarding and enriching career in the travel industry.,
Posted 1 month ago
2.0 - 7.0 years
0 Lacs
maharashtra
On-site
We're looking for Business analyst with Airline Domain Experience. It's a Outside India project Locations: Kochi, Chennai, Mumbai 7+ experience as BA or implementation engineer with a track record of delivering complex enterprise products and projects 4+ year experience working on GDS or PSS system as BA or Implementation Engineer 2+ year experience in onboarding NDC partners for an Airline Well versed with IATA NDC schemas Well versed with Postman or related tools Track record of performing complex functional testing for airline or travel agency systems Well versed with Jira Experience working in SAFE framework is a plus Experience with eliciting , analyzing, and documenting complex functional requirements Experience working in startup is a plus IATA Certification is a plus,
Posted 2 months ago
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