Shift Lead/team Leader-Technical voice support/Technical support 1Point1

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

As a candidate for this position, you will be responsible for the following: - Basic process metrics management including Throughput, FAP, C-SAT scores, Call quality scores, and Product test scores as defined for your level - Providing agent level feedback for quality and product improvement - Reporting basic escalations to your supervisor - Prior experience in managing BQM, refreshers, calibration, NHT, TNA, TNI, OJT, and mock calls - Proficiency in computer skills, particularly in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software - Demonstrating good interpersonal skills and effective communication with all levels of management - Being organized and ...

Posted 5 days ago

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Assistant Manager - Transactional Quality WNS Global Services

3.0 - 7.0 years

0 Lacs

andhra pradesh

On-site

As a Quality Assurance Specialist at WNS (Holdings) Limited, you will play a crucial role in ensuring the quality and efficiency of our Global Travel Management processes. Your responsibilities will include: - GDS Sabre & Amadeus knowledge - Possession of IATA Certification or Diploma in travel preferred - Previous experience working with or for a Global Travel Management company (TMC) - Background in Quality Domain would be advantageous - Understanding of complex ticketing logics - Experience in managing TMC Back end processes including Air, Hotel, and Queue Management - Good verbal and written communication skills - Adherence to discipline, punctuality, and protocol - Flexibility to work i...

Posted 3 weeks ago

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Assistant Manager - Process Training - Insurance - BPO/BPM - Pune Crescendo Global Leadership Hiring India

5.0 - 10.0 years

7 - 12 Lacs

pune

Work from Office

Assistant Manager - Process Training - General Insurance - BPO/BPM - 5+ Years - Pune Location - Pune An exciting opportunity for a training professional with 5+ years of experience in General Insurance (Property & Casualty) operations and expertise in training. If you have experience in new hire training, content development, stakeholder management, and driving process performance, this role is for you. Your Future Employer - A global leader in insurance operations, offering end-to-end solutions to international clients across Property & Casualty insurance. Responsibilities - 1. Conduct new hire training, nesting, and 30-60-90-day performance monitoring. 2. Design training plans in collabora...

Posted 1 month ago

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Shift Lead/team Leader-Technical voice support/Technical support 1Point1

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

The role involves managing basic process metrics such as Throughput, FAP, C-SAT scores, Call quality scores, and Product test scores as per defined standards. Providing feedback at the agent level for quality and product improvement is also a key responsibility. Reporting basic escalations to the supervisor and handling activities like BQM, refreshers, calibration, NHT, TNA, TNI, OJT, and mock calls are essential tasks. The ideal candidate should possess proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and be familiar with instructional software. Strong interpersonal skills are necessary for effective communication with all levels of manage...

Posted 2 months ago

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