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Teleperformance (TP)
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Team Leader- Non voice process || Day Shifts

Team Leader- Non voice process || Day Shifts

Teleperformance (TP)

2 - 6 years

|

3 - 4 Lacs

Posted:3 weeks ago| Platform:

Apply

Skills Required

team handling social media escalation management bpo operations escalations shrinkage sla management attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Team Leadership:
Prior experience in leading teams, ideally in customer service or BPO.
Customer Service:
Background in client support, preferably in e-commerce or Escalation Management.
Communication:
Strong verbal and written skills for effective internal and external interactions.
Problem-Solving:
Ability to handle complex issues while ensuring a positive customer experience.
Performance Management:
Skilled in setting targets, tracking progress, and giving feedback.

Preferred candidate profile

Any Graduate
2+ Years in BPO Environment, with 1 Year of year as a Team Lead
Good Communication Skills
Must be an immediate joiner
Must reside at Bangalore currently

Contact HR LIPIKA to know more - 8114915564(WA only) or mail to lipika.paloteleperformance.com

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