Lead Real Time Analyst

5 - 10 years

6 - 7 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor real-time performance metrics such as Line Adherence, call volumes, SLA & agent availability across multiple channels (phone, chat, email, etc.). Identify & address deviations from planned schedules such as under-staffing or over-staffing.

Required Candidate profile

5+ yrs exp in RTA with min 1yr as TL must. Should be of working in Rotating Shifts & Week offs. Exp in Generating & distributing real-time & intraday reports on occupancy, adherence & shrinkage.

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Ziphertech

IT Services and IT Consulting

Navi Mumbai Mahashtra

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