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Lead Real Time Analyst Ziphertech

5.0 - 10.0 years

6 - 7 Lacs

mumbai, thane, navi mumbai

Work from Office

Monitor real-time performance metrics such as Line Adherence, call volumes, SLA & agent availability across multiple channels (phone, chat, email, etc.). Identify & address deviations from planned schedules such as under-staffing or over-staffing. Required Candidate profile 5+ yrs exp in RTA with min 1yr as TL must. Should be of working in Rotating Shifts & Week offs. Exp in Generating & distributing real-time & intraday reports on occupancy, adherence & shrinkage.

Posted 12 hours ago

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