5.0 - 10.0 years

6 - 7 Lacs

mumbai, thane, navi mumbai

Work from Office

Monitor real-time performance metrics such as Line Adherence, call volumes, SLA & agent availability across multiple channels (phone, chat, email, etc.). Identify & address deviations from planned schedules such as under-staffing or over-staffing. Required Candidate profile 5+ yrs exp in RTA with min 1yr as TL must. Should be of working in Rotating Shifts & Week offs. Exp in Generating & distributing real-time & intraday reports on occupancy, adherence & shrinkage.

Posted 1 month ago

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Lead RTA - Line adherence Aseup Consultancy

5.0 - 10.0 years

2 - 6 Lacs

navi mumbai

Work from Office

Real Time Analyst RTA -WFM Ensuring real time Queues monitoring Real time Shrinkage Tracking Real time Service level Monitoring & Reporting for each interval Business agreed reports interval wise APR- Break Schedules- Login Issues & Monitoring Required Candidate profile Line Adherence mandatory

Posted 3 months ago

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Assistant Manager Genpact

0.0 years

0 Lacs

Gurugram, Haryana, India

On-site

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is...

Posted 4 months ago

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