56 Scheduler Jobs

About the Job Were looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement. As Scheduling Specialist, You Will Assist with schedule and tracker management to ensure that all schedules are generated properly Identify customer contact trends to ensure appropriate resources are utilized Manage schedule information for new and existing employees in multiple locations using a workforce software program Ensure employee information is accurately entered and maintained on an ongoing basis Ensure trackers related to headcount, absenteeism, etc are constantly reviewed and updated Update parameters within the Workforce Management System to ensure efficient scheduling of resources to meet service level and productivity goals Work closely with the Operations Team to ensure availabilities are conducive to the business needs As Scheduling Specialist, You Have A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered) Experience with workforce management systems (asset) Advanced knowledge of Microsoft Excel (asset) Knowledge of contact center operations, functions and business processes Strong technical, analytical and problem solving skills Superior attention to detail with an eye for accuracy The ability to adapt to change in an innovative and fast paced environment Strong organizational skills and the ability to follow through on projects Excellent written and verbal communication skills The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment If Interested please share the your CV on the given mail id : shubhangi.bhalerao@intouchcx.com

The Data Engineer role is crucial in developing high-quality data products to meet the Banks regulatory requirements and drive data-informed decision making. As a Data Engineer, you will lead by example within the team, collaborate closely with stakeholders, and address any obstacles that may arise. Your expertise in data architecture standards, data warehousing, data structures, and business intelligence will be instrumental in contributing to the success of the business in an agile environment. Your responsibilities will include developing and supporting scalable, extensible, and highly available data solutions, ensuring alignment with the broader architectural vision, identifying and mitigating risks in the data supply chain, adhering to and enhancing technical standards, and designing analytical data models. You will be required to have a First Class Degree in Engineering/Technology along with 4-6 years of experience in implementing data-intensive solutions using agile methodologies. Proficiency in relational databases, SQL for data querying, transformation, and manipulation, as well as experience in modelling data for analytical purposes, will be expected. In terms of technical skills, you must have hands-on experience in building data pipelines with proficiency in data integration platforms like Ab Initio, Apache Spark, Talend, or Informatica. Experience with big data platforms such as Hadoop, Hive, or Snowflake, understanding of Data Warehousing concepts, relational and NoSQL database design, data modeling techniques, and proficiency in programming languages like Python, Java, or Scala are essential. Exposure to DevOps concepts, CI/CD platforms, version control, and automated quality control management will be beneficial. Additional technical skills that would be valuable include experience with Ab Initio for developing Co>Op graphs, knowledge of public cloud data platforms like S3, Snowflake, Redshift, and BigQuery, understanding of data quality controls, familiarity with containerization platforms like Docker and Kubernetes, exposure to various file formats such as Avro, Parquet, Protobuf, and others like basics of job schedulers and entitlement management. Certification in any of the mentioned topics would be advantageous for this role. The position falls under the Technology job family group, specifically in Digital Software Engineering, and is a full-time role. For further details on complementary skills, you can refer to the above requirements or reach out to the recruiter for more information.,

Required Qualifications: Applicants having Diploma/B.E. Electrical/Mechanical Engineering, with an experience of 3 to 5 years in manufacturing industry. Also having computer knowledge enough to perform the required task, Having Good Analytical and multitasking skills, Competent in advance excel skills, Good in planning & scheduling, Inventory control. A knowledge of SAP would be preferable. Roles and Responsibilities 1. Preparing Raw material requirement looking to present orders and generation of requirement of materials related to work orders. 2. By looking at the occupancy/ gap and order status in the relevant company with the customer orders received by the sales decides on the delivery deadline by reviewing present orders conditions. 3. Examines the incoming orders and contact the sales on the necessary issues for forecasting and customer demands. 4. Implementation of the revision processes in the orders received and follow-up for implementation from Production & Sales point of view. 5. Prepares weekly/ monthly delay, order status reports for review of management. 6. Active contribution for preparation/ follow up of daily, weekly or monthly production/ dispatch schedules of the production/ dispatch department. 7. Organize production resources and workforce in a way that maximum efficiency can be obtained according to work orders. To keep in touch with the production engineer and technicians in this regard and to ensure that the production is planned; enables it to perform according to schedule. 8. By monitoring whether the production flow is occurring according to the plan and by controlling it. It contributes to the smooth running from the raw material input to the finished product output. 9. Taking information from the responsible persons who follow up the products in production on a daily basis, warns about possible problems in reaching the deadline and informs about the problems. Informs to relevant management authorities about any contingencies arises. 10. Creates detailed manufacturing plans by working in coordination with the whole CFT. 11. Provides time & motion studies of products. 12. Makes suggestions on capacity increase and productivity increase. 13. Update internal planning software & closure of timely points for all open orders. 14. Prepare Consumption/ production data according actual conditions & report to manager. 15. Performs other duties assigned by the Manager. At ENPAY Transformer Components, we foster a culture of innovation and excellence. Be part of a leading organization in the transformer components industry where your skills and contributions are valued. If you meet the qualifications and are eager to contribute to our success, please send your resume, including your current and expected salary details, to vadodarahr@enpay.com. We look forward to receiving your application and the opportunity to welcome you to our team at ENPAY Transformer Components (I) Pvt Ltd! Best regards, Ajay B Raj Manager - HR

As a Senior Engineer, VP at our Pune location in India, you will be responsible for managing and performing work across various areas of the bank's IT Platform/Infrastructure. Your role will involve analysis, development, and administration, with possible oversight of engineering delivery for specific departments. Your day-to-day tasks will include planning and developing engineering solutions to achieve business goals, ensuring reliability and resiliency in solutions, and promoting maintainability and reusability. You will play a key role in architecting well-integrated solutions and reviewing engineering plans to enhance capability and reusability. You will collaborate with a cross-functional agile delivery team, bringing an innovative approach to software development using the latest technologies and practices to deliver business value efficiently. Your focus will be on fostering a collaborative environment, open code sharing, and supporting all stages of software delivery from analysis to production support. In this role, you will enjoy benefits such as a best-in-class leave policy, gender-neutral parental leaves, sponsorship for industry certifications, employee assistance programs, comprehensive insurance coverage, and health screening. You will be expected to lead engineering efforts, champion best practices, collaborate with stakeholders to achieve business outcomes, and acquire functional knowledge of the business capabilities being digitized. Key Skills required: - GCP Services: Composer, BigQuery, DataProc, GCP Cloud Architecture, etc. - Big Data Hadoop: Hive, HQL, HDFS - Programming: Python, PySpark, SQL Query writing - Scheduler: Control-M or any other scheduler - Experience in Database engines (e.g., SQL Server, Oracle), ETL Pipeline development, Tableau, Looker, and performance tuning - Proficiency in architecture design, technical documentation, and mapping business requirements with technology Desired Skills: - Understanding of Workflow automation and Agile methodology - Terraform Coding and experience in Project Management - Prior experience in Banking/Finance domain and hybrid cloud solutions, preferably using GCP - Product development experience Join us to excel in your career with training, coaching, and continuous learning opportunities. Our culture promotes responsibility, commercial thinking, initiative, and collaboration. We value a positive, fair, and inclusive work environment where we celebrate the successes of our people. Embrace the empowering culture at Deutsche Bank Group and be part of our success together. For more information about our company and teams, please visit our website at https://www.db.com/company/company.htm.,

Preferred candidate profile Good communication skills Candidates should have minimum 6 years of experience in scheduling Overall 10 years of experience in WFM or Global Command Center operations should have experience working on IEX tool mandatory Additional details mode of work remote or hybrid shift Flexible to work for US and UK Office location Bommanahalli Bangalore Role & responsibilities Manage the headcount forecasting process with consideration of known business events and strategies Develop, supervise, lead, & coach a specialized Workforce Planning team, from the ground up, in defining best practices for producing accurate forecasts and schedules that will optimize cost effectiveness and operational efficiency, while meeting Service Level objectives to deliver a high degree of Guest Satisfaction. Analyze trends within assigned operations, including contact volumes, contact patterns, in-store traffic, inbound & outbound shipments, staff productivity, staff capacity and resource allocation, and use the analysis results to forecast arrival patterns. Manage large amounts of data to identify workforce shortages, conduct root cause analysis while working toward strategically impactful solutions to address these issues. Work with marketing and finance partners to understand key drivers (such as specialty programs and environmental issues) and capacity needs. Leverage and manage historical data to develop educated assumptions for planned initiatives and future forecast periods. Assure accurate monthly/weekly/daily/intraday forecasts Lead Operational meetings with Management, to ensure everyone is proactively prepared for the expected events of the day. Manage configuration and support of ongoing initiatives such as flexible schedules and PTO allowances. Provide real time and historical contact centre data to management team, including key performance indicators such as AHT, Shrinkage, Adherence, Conformance, Service Level etc., working closely with them to proactively identify ways to improve results. Assume ultimate responsibly for daily Service Level attainment through properly Forecasting call volumes and AHT, producing efficient schedules, and effectively managing the intraday operation. Drive the Workforce Planning team to meet its weekly, monthly, and annual expectations on the critical Forecasting Accuracy, Schedule Efficiency, and Agent Delivery KPIs that are specific to the Workforce Planning team. Recommend, organize, develop and help implement process improvements and training enhancements, using experience and facts to support. Manage schedule interface staffing rules and settings to maximum use of the application and assure a positive end user experience. Serve as an internal expert on Key Performance Indicators ("KPIs") that impact the ability to consistently and effectively meet Service Level and guest expectations. Assure timely system updates of staff movement, historical results and proper trending within the WFM application. Other duties and special projects as assigned.

SQL/PL SQL, Teradata or BigQuery (mandatory), dynamic SQL, cloud database migration, SQL code conversion, debugging, production deployment, scheduler handling (Composer DAGs/Autosys), issue resolution, and end-to-end migration support.

The Data Engineer is responsible for developing high-quality data products to meet the Banks regulatory requirements and support data-driven decision making. As a Mantas Scenario Developer, you will set an example for other team members, collaborate closely with customers, and address any roadblocks that may arise. Your expertise in data architecture standards, data warehousing, data structures, and business intelligence will play a key role in contributing to business outcomes within an agile team. Your responsibilities will include developing and supporting scalable, extensible, and highly available data solutions, ensuring alignment with the wider architectural vision, identifying and mitigating risks in the data supply chain, adhering to technical standards, and designing analytical data models. To excel in this role, you should possess a First-Class Degree in Engineering/Technology along with 5 to 8 years of experience in implementing data-intensive solutions using agile methodologies. Proficiency in relational databases, SQL for data querying, data modeling for analytical consumers, and hands-on experience with Mantas throughout the full development life cycle are essential. You should also be able to translate business needs into technical solutions, automate data pipelines, and have a passion for learning new technologies. Key Technical Skills Required: - ETL: Proficiency in building data pipelines using platforms like Ab Initio, Apache Spark, Talend, or Informatica - Mantas: Expertise in Oracle Mantas/FCCM, Scenario Manager, Scenario Development, and FSDM - Big Data: Experience with platforms such as Hadoop, Hive, or Snowflake - Data Warehousing & Database Management: Understanding of Data Warehousing concepts and relational & NoSQL database design - Data Modeling & Design: Exposure to data modeling techniques and maintenance of data models - Languages: Proficiency in Python, Java, or Scala - DevOps: Exposure to CI/CD platforms, version control, and automated quality control management Additional Valuable Technical Skills: - Ab Initio: Experience in developing Co>Op graphs and tuning for performance - Cloud: Exposure to public cloud data platforms like S3, Snowflake, or Redshift - Data Quality & Controls: Familiarity with data validation, cleansing, enrichment, and data controls - Containerization: Understanding of containerization platforms like Docker, Kubernetes - File Formats: Working knowledge of Event/File/Table Formats such as Avro, Parquet, or Protobuf - Others: Basics of Job scheduler like Autosys and Entitlement management Certifications in any of the above topics would be advantageous. Join us as a Data Engineer to leverage your technical skills and contribute to the development of innovative data solutions that drive business success.,

As a Lead with 6-10 years of IT experience, including a minimum of 2 years in Python and DevOps, Unix, SQL, and PostGRE, your primary mission will be to build and maintain features for the ERECA Application. Your responsibilities will involve constructing the ETL (Extract, Transform, Load) Layer for the application, managing data integration and file processing, ensuring optimal performance for the ETL Layer, proposing best practices for use, and overseeing DevOps. Additionally, you will be expected to have proficiency in Python, Java, and DevOps, with familiarity in Unix, SQL, and PostGRE. Knowledge of Java, Cloud, and Scheduler is advantageous. A background in Data Management Projects and experience working with Agile methodology is preferred. In terms of behavioral skills, your ability to collaborate effectively in a cross-cultural team with members from diverse geographical locations, communicate clearly (both verbally and in writing) with counterparts in SG Paris, and adeptly handle technical issues will be crucial to your success in this role. If you decide to join us at Socit Gnrale, you will be part of a dynamic environment where your contributions can have a tangible impact on the future. Our commitment to creating, innovating, and taking action is ingrained in our culture, and we encourage employees to engage in solidarity actions such as sponsoring individuals in need of professional guidance, participating in financial education programs, and sharing expertise with charities. Furthermore, we are dedicated to accelerating our Group's ESG strategy by integrating ESG principles into all aspects of our operations, from assessments and reporting to project management and IT activities, as well as fostering a work environment that prioritizes responsible practices for environmental protection. At Socit Gnrale, we believe that fostering diversity and inclusion is essential to driving positive change and shaping a future where every individual's initiatives matter, regardless of their scale. If you are seeking a challenging yet supportive environment where you can grow both professionally and personally, and contribute meaningfully to our collective goals, you will find a welcoming home with us.,

Must have Min 3 to 4yrs exp in WFM Scheduling and Capacity Planning from BPO. End to End Scheduling exp required from BPO Contact Center. Occupancy/ Headcount Calculations. Fluent in English Call 8447780697 send CV monu@creativeindians.com

Role: WFM MIS/ RTA Min 3+ Years experience in WFM MIS/ RTA Hands on experience in Advanced Excel Knowledge of Powerbi (Added advantage) 5 Days Working Rotational Shift/ Offs Both Side Cab

You should have 2-7 years of experience in Noida, Gurugram, Indore, Pune, or Bangalore with a notice period of currently serving or immediate joiners. Your primary responsibilities will include having 2-6 years of hands-on experience with Big Data technologies like PySpark (Data frame and SparkSQL), Hadoop, and Hive. Additionally, you should have good experience with Python and Bash Scripts, a solid understanding of SQL and data warehouse concepts, and strong analytical, problem-solving, data analysis, and research skills. You should also demonstrate the ability to think creatively and independently, along with excellent communication, presentation, and interpersonal skills. It would be beneficial if you have hands-on experience with using Cloud Platform provided Big Data technologies such as IAM, Glue, EMR, RedShift, S3, and Kinesis. Experience in orchestration with Airflow and any job scheduler, as well as experience in migrating workloads from on-premise to cloud and cloud to cloud migrations, would be considered a plus.,

Role - Team Lead | WFM Skills - Work force management | Real Time Analysis | Capacity planning Exp - Min 4 Yrs Loc - Mangalore Notice should be of 30 days or serving notice 5 days working 2 days fixed | WFO | Both ways Cabs teena.ghrs@gmail.com

Hiring for WFM Scheduler/AM Scheduler in Bengaluru Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Required Skills Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software Experience in IEX and Alvaria WFM tool is required, preferably Alvaria Team handling experience shall be an added advantage Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make decisions in time sensitive ambiguous situations Ability to multitask and manage multiple projects simultaneously Strong problem-solving skills and adaptability to changing priorities - Education: Any Graduate - Salary: upto 9LPA Interested: Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Primarily as Recruitment coordinators managing the entire scheduling and coordination activities with the candidates and hiring managers are required. Good excel skills are mandatory as they will be managing databases and publishing simple dashboards too. Communication skills should be excellent. Sole contract person for Interview scheduling Managing and Blocking calendars Telephonic and Email

About the Company- Leading BPO in Bangalore Hiring for WFM Scheduler/AM Scheduler Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Responsibilities Forecast Upload and generate the Intraday Patterns (IDP) Schedule Generation and Optimization Review IDP (Requirement vs Schedule) with sites/Partners Recommend required headcount with sites/Partners by running different scheduling scenarios Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR % Coordinate with stakeholders to gather requirements, priorities, and timelines for scheduling activities Ensure resource allocation aligns with project goals and organizational capacity Lead and motivate team members to achieve scheduling objectives efficiently Establish quality control measures to ensure accuracy and consistency in scheduling outcomes Drive continuous improvement initiatives to enhance scheduling processes and team performance Implement and oversee automation solutions for shift creation, time-off approvals, and schedule adjustments Identify inefficiencies in manual scheduling processes and implement automation to improve accuracy and efficiency Leverage machine learning and data analytics to enhance workforce scheduling models Stay updated with emerging technologies in WFM, automation, and AI-powered workforce optimization Explore RPA (Robotic Process Automation) opportunities to minimize manual interventions in scheduling Benchmark against industry leaders to adopt best practices in scheduling innovation Monitoring mailbox and managing the workload Will be actively involved in updating the real time exceptions and schedule changes through email request Qualifications Educational Qualification: Bachelors degree Required Skills Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software Experience in IEX and Alvaria WFM tool is required, preferably Alvaria Team handling experience shall be an added advantage Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make decisions in time sensitive ambiguous situations Ability to multitask and manage multiple projects simultaneously Strong problem-solving skills and adaptability to changing priorities Pay range and compensation package UPTO 9LPA Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 ```

We are looking for Planning Manager at Amaravathi, Andhra Pradesh to take care of Smart City, Roads, Water Supply, UGD projects Qualification - ME/ M Tech/BE/B Tech/Diploma - Civil, Nicmar - QSCM & ACM Experience - 15+ yrs Note - Primavera experience will be preferable Roles & Responsibilities - 1. Develop and update project schedules (Primavera). 2. Monitor progress, identify delays, and propose recovery plans. 3. Forecast and Allocate resources (manpower, materials, equipment). 4. Coordinate with stakeholders to ensure milestone alignment. 5. Perform risk analysis and mitigation planning. 6. Prepare cost estimates, budgets, and BOQs. 7. Manage and monitor project costs against budgets. 8. Subcontract negotiations. 9. Certify contractor payments and assess variations/claims. 10. Provide financial reporting and ensure cost control. Interested Candidate who have relevant experience can Send Resume on rajeshn@meghaeng.com

Must have Min 5+yrs exp in WFM RTA & Min 1+yrs exp as a WFM Team Leader RTA. Handled a team of Real Time Analyst's US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Must have Min 3 to 4yrs exp in WFM Scheduling and Capacity Planning from BPO. End to End Scheduling exo required from BPO Contact Center. Occupancy/ Headcount Calculations. Fluent in English Call 8447780697 send CV monu@creativeindians.com

Dear Candidate, We are hiring an Unreal Engine Developer to build immersive, high-performance 3D experiences using C++. Great for those who love real-time graphics, game systems, and physics-based worlds. Key Responsibilities: Develop gameplay systems and mechanics in Unreal Engine Write efficient C++ and Blueprint code Work with assets, materials, and visual scripting Optimize performance for PC and console platforms Debug and profile game code and systems Required Skills & Qualifications: Proficient in C++ and Unreal Engine 4/5 Understanding of gameplay architecture and network replication Familiar with animation systems, input, and physics engines Bonus: Experience with multiplayer systems, shaders, or VR/AR Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

Job Title: Informatica ETL Support Engineer Production Support Experience: 2 to 6 Years Location: Chennai / Hybrid Employment Type: Full-Time Industry: Banking / Financial Services / IT Services Role: ETL Support Analyst / Informatica Support Engineer Job Description: We are seeking a highly capable Informatica ETL Support Engineer with strong hands-on experience in production support, PL/SQL, shell scripting, and ETL monitoring . The ideal candidate should have a keen understanding of ETL workflows, be ready to provide L1/L2 on-call support, and ensure SLA adherence while maintaining platform stability. Key Responsibilities: Provide L1/L2 production support for Informatica ETL jobs Troubleshoot and resolve issues related to data load failures, job delays, and performance Maintain ETL infrastructure perform upgrades, patches, and monitor system health Write/debug PL/SQL and UNIX shell scripts for job maintenance and process automation Work closely with development teams for L3 escalations and root cause analysis Participate in change deployments , production releases, and provide incident updates Collaborate with internal teams and external vendors to manage SLAs Ensure compliance with banking security, audit, and change management policies Mentor junior team members and contribute to documentation & process improvements Contributing Responsibilities: Use ServiceNow, Autosys, Version Control tools for ticketing, monitoring, and deployment Perform RCA, report KPIs, and recommend process improvements Attend release calls, implement changes, and document production activities Technical & Behavioral Competencies: AreaSkillsETL ToolsInformatica PowerCenter (8.x/9.x/10.x)DatabasesOracle, PL/SQLScriptingUnix/Linux Shell ScriptingSchedulingAutosys or similar job schedulerToolsServiceNow, Git, Change/Incident ManagementSoft SkillsStrong communication, documentation, problem-solvingWork Mode24x7 rotational on-call support readiness Qualifications: Bachelors degree in Computer Science / IT / Engineering or equivalent 3+ years of hands-on experience in Informatica ETL support 2+ years in PLSQL and Unix scripting Familiarity with Banking / Financial Services is a plus If anyone interested please share your updated resume muthukrishnan.saminathan@kiya.ai 6269929072

Sourcing quality candidates from employment portals (Naukri, Shine. Linkedin, Indeed) & Reference! Coordinating with quality candidates and making them aware of the requirements Prepare Job Description and Assist with Interview questions and process Required Candidate profile Position: HR Recruiter Location: Varachha, Surat Contact us at -- 9429770326 .

Position Purpose: Scheduler is responsible for creating call volume forecasts, calculating staffing requirements, and organizing schedules for contact center operations. The Lead - Scheduler works directly with the operations team and the client to ensure that staffing levels are consistent on a real time basis and meet with business needs. Job Requirements: Work directly with the client and site operations team to build staffing strategies that take into account all possible variables that may affect staffing and call volume projections Monitor and analyze call patterns, intra- and inter-day activity and make adjustments as needed in real time to ensure optimal productivity and efficiency Create scheduling matrices that ensure achievement of service level, schedule adherence and other financially impacting goals, using projections and/or historical information Create proper contingency plans to ensure that staffing remains as constant as possible in the event of an emergency Prepare and disseminate timely and accurate reports to operations management and clients Proactively monitor associate calling behaviors, efficiency, and availability and report deficiencies to operations team in real-time Qualifications: High school diploma or equivalent; 2 years of college preferred A minimum of three years workforce forecasting and scheduling experience in a call center environment Two years’ experience working with call center reporting and metrics required One year prior experience working with workforce management technologies ideally either Verint, IEX, Aspect, etc One year prior experience with Avaya or other ACD phone system required Strong analytical skills and ability to apply those real-time Proficiency in Microsoft Office Applications including Word & Excel and other relevant software Excellent problem solving and decision making skills Ability to operate effectively in a team environment Excellent oral and written communication skills and interpersonal skills Dependability regarding completion of assignments and attendance

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Senior ATM Connex Developer Qualification : BE / B.tech Relevant Experience : 5 to 10 Years Must Have Skills : Hardware- HP Nonstop servers Software Products- Connex or Base24 on HP nonstop platform Tools - FUP, SCUP, Peruse, Inspect, Debug, Spoolcom, Scheduler, Pathway, ENFORM, DDL, Guardian Procedure Calls ,TCP/IP programing, TMF, NSGIT, prognosis, Data Distributor, DRNET, Functional skill - Card system, Payment messaging (AS2805,ISO, Mastercard, VISA, Unionpay), NDC messaging, Terminal handling Sound understanding of Connex functionality and its components. Experience with end-to-end systems development life cycles and standards in HPE NonStop development environment Experience with delivering best practices for Managed Service clients based on ITIL framework Incident Change Release Problem Management Knowledge of financial industry practices, regulations and operations. Proficiency in analysing solutions design and requirements document. Technical Skills: Connex/Base24 with ATM Domain Good to Have Skills : Preferred programing language TAL/pTAL, C, C++, TACL, ENFORM, Guardian, SQL/MX, Enscribe database, Pathway on HPE NonStop systems Experience with ATM Domain, ATM device driving, Scheme and interchange links, Card and account authorisation services, Key management and validation services using Thales and SafeNet HSMs will be ideal Roles and Responsibilities : As a senior Connex developer your key responsibilities include: Designing, programming, debugging and modifying code or software enhancements. Interacting with product managers, Business analyst to define requirements and modifications. Participating in software design meetings with design team to determine technical requirements & feasibility of solution. Prepare technical documents, develop codes, review code, build environment, review test results and prepare plan for implementation. Analyse technical impact, stability and functionality due to any custom change. Integration assistance to the ongoing and future application developments/enhancements that can help the business teams drive the ATM Channel Business efficiently. Provide Technical Expertise in business decision, Business critical ATM Connex delivery along with providing Technical Guidance to team members. In depth code analysis, brain storming with tech team and helping operation team on urgent production issues will be part of your day-to-day work. Location : Bangalore/Chennai CTC Range : As per market standards Notice period : Immediate-90 days Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari Senior Analyst Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

SUMMARY Job Description: We are in search of a talented and experienced Capacity Planner to join our team. The ideal candidate will be responsible for workforce management and should possess a solid background in planning, forecasting, and scheduling using standard WFM tools. Key Responsibilities: Execute end-to-end workforce planning, including capacity planning, scheduling, and forecasting for international processes. Monitor and analyze associate-wise AHT (Average Handle Time) on a daily basis. Utilize WFM tools such as Aspect, IEX, or equivalent for staffing, shrinkage, and headcount analysis. Collaborate with operations to ensure alignment between forecasted and actual performance. Produce accurate weekly/monthly capacity reports and offer recommendations. Track key performance indicators (KPIs) including SLA, occupancy, shrinkage, productivity, and attrition. Provide actionable insights to improve operational efficiency and staffing accuracy. Required Skills & Experience: 6 years of experience as a Capacity Planner in an international BPO environment. Proficiency in WFM concepts such as Planning, Scheduling, and Forecasting. Hands-on experience with WFM tools like Aspect, IEX, or similar. Strong analytical, problem-solving, and Excel/reporting skills. Excellent verbal and written communication skills. Ability to thrive in a dynamic and fast-paced environment. Requirements Requirements: Minimum 6 years of experience as a Capacity Planner in an international BPO environment. Proficient in WFM concepts Planning, Scheduling, and Forecasting. Hands-on experience with WFM tools like Aspect, IEX, or similar. Strong analytical, problem-solving, and Excel/reporting skills. Excellent verbal and written communication skills. Ability to work in a dynamic and fast-paced environment.

Role & responsibilities 1. Scheduling : Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 2. Data Analysis : Analyze historical data and trends to calculate the call arrival pattern Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant 3. Tools : Knowledge of any WFM tool like: IEX, Verint (Must), etc. Candidate should know Erlang C methodology 4. Communication : •Collaborate with department managers and team leads to understand staffing needs and align schedules accordingly. •Communicate schedule changes and updates to employees and ensure clarity on shift requirements and expectations. 5. Compliance and Accuracy: Ensure adherence to labor laws, company policies, and industry regulations in all scheduling practices. Maintain accuracy in scheduling and reporting to support payroll processing and operational planning