45 Scheduler Jobs

Primary mandate skills: Tivoli Work Scheduler Admin experience Secondary mandate skill: Tivoli Batch Scheduling experience Flexible to hire in any location – If not, please mention job location: ONLY MUMBAI Job description – TWS Admin Agents, FTA, DA installation maintaining the batch scheduling for applications, Master installation with IWS 10.1.3 Migration of jobs from 9.4 to 10.1 IWS jobs and inventory for applications by engaging with stakeholders to gather and document requirements, facilitating the batch jobs intake process, coordinating batch scheduling, promoting batch jobs from lower environments to production, monitoring batch execution, facilitating TWS documentation, and supporting maintenance activities such as TWS agent upgrades and failover testing, system validation, and independently troubleshooting and resolving intricate issues. Essential Responsibilities Gather and analyse TWS/HWA batch jobs requirements from IT and Business customers Manage the TWS/HWA batch jobs intake process and maintain a current application batch On call support needed if any critical issues occurred. jobs, agents, and workstation inventory Support, maintain, and enhance the custom-built web application for TWS/HWA Batch Scheduling requests In partnership with the Enterprise Batch Support team, perform the following duties: setup/configure/migrate/decommission TWS/HWA batch jobs, research and troubleshoot batch issues, facilitate/coordinate batch scheduling with IT/Business customers, and facilitate TWS/HWA nodes failover testing, agent installations/configuration on Workstations Create and maintain technical documentation and Standard Operating Procedures (SOP) Support after-business hours releases/deployments as needed.

Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler will work closely with various departments to ensure seamless coordination and high levels of service delivery. Key Responsibilities: 1. Scheduling: Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 2. Data Analysis: Analyze historical data and trends to calculate the call arrival pattern Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant 3. Tools: Knowledge of any WFM tool like: IEX, Verint (Must), etc. Candidate should know Erlang C methodology 4. Communication: •Collaborate with department managers and team leads to understand staffing needs and align schedules accordingly. •Communicate schedule changes and updates to employees and ensure clarity on shift requirements and expectations. 5. Compliance and Accuracy: Ensure adherence to labor laws, company policies, and industry regulations in all scheduling practices. Maintain accuracy in scheduling and reporting to support payroll processing and operational planning

Preferred candidate profile GCP Cloud Data Engineers having strong experience in cloud migrations and pipelines with 5+ years of experience • Good understanding of Database and Data Engineering concepts. • Experience in cloud migration is must • Experience in Data Ingestion and processing from difference resources • Conceptual knowledge of understanding data, building ETL pipelines, data integrations, and ODS/DW. • Hands-on experience in SQL and Python • Experience in java development is required • Hands-on working experience in Google Cloud Platform Data Flow, Data Transfer services, AirFlow • Hands-on Working experience in Data Preprocessing techniques using DataFlow, DataProc, DataPrep • Hands-on working experience in BigQuery • Knowledge in Kafka, PubSub, GCS & Schedulers are required • Proficient with PostgreSQL is preferred • Experience with both real time and scheduled pipelines are preferred • Cloud certification is a plus • Experience in implementing ETL pipelines • Familiar with MicroServices or Enterprise Application Integration Patterns is a plus"

Job Opportunity for GCP Data Engineer Role: Data Engineer Location: Gurugram/ Bangalore/Kolkata (5 Days work from office) Experience : 4+ Years Key Skills: Data Analysis / Data Preparation - Expert Dataset Creation / Data Visualization - Expert Data Quality Management - Advanced Data Engineering - Advanced Programming / Scripting - Intermediate Data Storytelling- Intermediate Business Analysis / Requirements Analysis - Intermediate Data Dashboards - Foundation Business Intelligence Reporting - Foundation Database Systems - Foundation Agile Methodologies / Decision Support - Foundation Technical Skills: • Cloud - GCP - Expert • Database systems (SQL and NoSQL / Big Query / DBMS) - Expert • Data warehousing solutions - Advanced • ETL Tools - Advanced • Data APIs - Advanced • Python, Java, and Scala etc. - Intermediate • Some knowledge understanding the basics of distributed systems - Foundation • Some knowledge of algorithms and optimal data structures for analytics - Foundation • Soft Skills and time management skills - Foundation

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Associate Developer at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders , gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

Job Title: Front Desk Receptionist (Female Candidates Only) Work Days: Friday to Sunday (Part-Time) Work Timings: 10:00 AM to 8:00 PM Locations: Whitefield & JP Nagar (Openings available in both locations) Salary: 10,000 15,000 per month (based on interview and experience) Job Summary: We are looking for a presentable, professional, and customer-oriented Part-Time Front Desk Receptionist to manage front desk operations during weekends. You will be the first point of contact for our clients and guests and play a key role in ensuring a welcoming experience at our Experience Centre. Key Responsibilities: Greet and welcome walk-in clients and visitors in a friendly and professional manner Answer incoming calls and redirect them appropriately Maintain front desk and reception area cleanliness and organization Assist in scheduling appointments and coordinating with the design/sales team Record visitor details and maintain logs Handle basic administrative and clerical tasks as needed Ensure smooth visitor flow and client experience Requirements: Prior experience in front desk/receptionist or customer service roles preferred Good communication and interpersonal skills Proficient in English and local language (Kannada, Hindi preferred) Basic knowledge of MS Office (Excel, Word, Outlook) Professional appearance and demeanor Available to work Friday to Sunday, 10:00 AM to 8:00 PM Candidates staying near Whitefield or JP Nagar preferred

Role - Planning & Scheduling Analyst Work Location - Bengaluru/Hyderabad (WFO) Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience Your role and responsibilities Role Overview : We are looking for an experienced Denodo SME to design, implement, and optimize data virtualization solutions using Denodo as the enterprise semantic and access layer over a Cloudera-based data lakehouse. The ideal candidate will lead the integration of structured and semi-structured data across systems, enabling unified access for analytics, BI, and operational use cases. Key Responsibilities: Design and deploy the Denodo Platform for data virtualization over Cloudera, RDBMS, APIs, and external data sources. Define logical data models , derived views, and metadata mappings across layers (integration, business, presentation). Connect to Cloudera Hive, Impala, Apache Iceberg , Oracle, and other on-prem/cloud sources. Publish REST/SOAP APIs, JDBC/ODBC endpoints for downstream analytics and applications. Tune virtual views, caching strategies, and federation techniques to meet performance SLAs for high-volume data access. Implement Denodo smart query acceleration , usage monitoring, and access governance. Configure role-based access control (RBAC) , row/column-level security, and integrate with enterprise identity providers (LDAP, Kerberos, SSO). Work with data governance teams to align Denodo with enterprise metadata catalogs (e.g., Apache Atlas, Talend). Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Skills Required : 8-12 years in data engineering, with 4+ years of hands-on experience in Denodo Platform . Strong experience integrating RDBMS (Oracle, SQL Server), Cloudera CDP (Hive, Iceberg), and REST/SOAP APIs. Denodo Admin Tool, VQL, Scheduler, Data Catalog SQL, Shell scripting, basic Python (preferred). Deep understanding of query optimization , caching, memory management, and federation principles. Experience implementing data security, masking, and user access control in Denodo.

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As an Associate Developer at IBM, youll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Hands on extensive experience on RPG language on AS/400 System I and have worked on Production system and Application Development. 3+ years of relevant experience working on mainframes. Should have technical expertise/hands on - Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc. Should have expertise working on JIRA/Confluence/SharePoint/Any Change management tool (Remedy/Myservice/Service now etc.) Message Types and Transaction flows Preferred technical and professional experience Processing between Acquirers, Issuer & Acquiring gateways etc. Interact with different stake holders, gather and articulate the Requirements. Good communications skills to deal with the clients directly and set up calls to bring the Business and Delivery inline

Role & responsibilities Job Title: Workforce Management (WFM) Scheduler Scheduler Grade : II Location: Gurugram / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Planner Job Summary: The Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler will work closely with various departments to ensure seamless coordination and high levels of service delivery. Key Responsibilities: 1. Scheduling: Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs). Adjust schedules as needed based on real-time changes in demand or staffing levels. 2. Data Analysis: Analyze historical data and trends to calculate the call arrival pattern Monitor and analyze performance metrics and key performance indicators (KPIs). Generate and present reports on staffing efficiency, adherence, and other relevant 3. Tools: Knowledge of any WFM tool like: IEX, Verint (Must), etc. Candidate should know Erlang C methodology 4. Communication: Collaborate with department managers and team leads to understand staffing needs and align schedules accordingly. Communicate schedule changes and updates to employees and ensure clarity on shift requirements and expectations. 5. Compliance and Accuracy: Ensure adherence to labor laws, company policies, and industry regulations in all scheduling practices. Maintain accuracy in scheduling and reporting to support payroll processing and operational planning.

Role & responsibilities a) Construction management for site activities & overall co-ordination with teams, contractors & stakeholders. b) can use BOQ to track material PR,PO and delivery of items. Inspect received material for quality and quantity ordered. Can follow up with vendors for delivery of materials an services on time. Coordinate with different disciplines to understand material and services required basis schedule. Prepare weekly reports. Track project bills and prepare spend reports. c) Mastery in using MS project latest version, can use MS project to determine critical path and identify ways to debottleneck delays. Can prepare resource reports basis schedule, allocate people. d) can coordinate with different disciplines to prepare integrated schedule and update regularly. f) can use MS office, MS project and MS outlook, Excel

Role & responsibilities - Handling PCM Siebel software tool to monitor the Project Progress i.e. starting from Inspection schedule, man-day planning, Time Study, Cost Control by assigning multiple tasks within a given time frame, Project Time sheet and Reporting to client. - Inspection coordination and execution of Large project for various clients. - Assistance for approval of Project documents for various mechanical items require for inspection at vendor end. - Responsible for preparation of annexure for invoicing and ensuring that the Correct Invoices are issued in a timely manner to client. Preferred candidate profile - Excellent interpersonal skills. - An intrinsic Task Master. - Should have good leadership abilities and skills. - Should have a pleasing personality - Good communication and presentation skills. - Proficient in MS office - Self starter

Experience of 7 to 12 years in Embedded Domain Expertise in Embedded C coding. Experience in Software Build, Integration onto Target Board. Working experience in TI, ST, NXP MCU and Processor boards Hands on experience in establishing software development process documents w.r.t. SDLC. Substantial experience in writing Software High Level Requirements, Software Interface, Software Architecture and Software Low Level Requirements from System Requirement. Strong experience in Bootloader, BIOS is desirable Strong experience in Board Bring-up, bare-metal programming, Scheduler & Memory management. Hands on experience in CAN, ARINC429, SPI, I2C, I2S, RS232, Ethernet communication protocols Having knowledge or experience in RTOS, Device Drivers (Good to have) Strong knowledge on software development & verification process using DO178B/C (DAL-A) (Good to have)

Hiring For WFM Level-SME Experience- 4 year in WFM +RTA / WFM+ Scheduler Package upto 7LPA Graduation mandatory Good Communication Skills required Location- Hyderabad 5 days working & US Shift Work From Office For more information Contact Archi Contact no 8302372009 mail id- archi.g@manningconsulting.in

We are looking for a talented and experienced PHP Laravel Developer to join our development team. You will be responsible for building and maintaining modern web applications using the Laravel framework, collaborating with cross-functional teams to deliver robust and scalable backend solutions. Key Responsibilities: Develop, test, and maintain high-quality web applications using PHP and Laravel . Write clean, modular, and scalable code following best practices and design patterns . Integrate third-party APIs and develop RESTful web services. Collaborate with frontend developers to integrate user-facing elements with server-side logic. Optimize applications for speed, scalability, and security. Maintain and manage database schemas, relationships, and queries (MySQL/PostgreSQL). Troubleshoot, debug, and resolve application issues. Participate in code reviews and contribute to technical documentation. Work with Agile/Scrum teams to meet sprint goals and deliverables. Required Skills and Qualifications: 3+ years of hands-on experience in PHP development , with at least 2 years in Laravel . Strong understanding of MVC architecture and OOP principles . Experience with MySQL/PostgreSQL databases and writing efficient SQL queries. Knowledge of RESTful APIs , authentication (OAuth, JWT), and Laravel middleware. Proficiency with Git , Composer, and Laravel Artisan CLI. Familiarity with Laravel features like Eloquent ORM, Blade templating, Queues, and Laravel Scheduler. Strong debugging and problem-solving skills. Preferred Qualifications: Experience with Vue.js, React.js , or other frontend JavaScript frameworks. Understanding of Docker , CI/CD pipelines, and cloud services (e.g., AWS, DigitalOcean). Familiarity with unit testing and TDD using PHPUnit. Working knowledge of Redis , ElasticSearch , or queue workers .

Experience: Capacity planning & scheduling WFM tool required: IEX Process: International process (24*7) Required Candidate profile Time: Rotational shift Candidate should be within the hiring zone Communication required: Good Working days- 5 days, rotational two off Virtual round of interview- 2 rounds (HR + Ops)

Work force Management - Real Time Analyst - TeamLeader & Manager ( Work From Office) 5 Days Working Majorly US Shift (Night) Salary RTA TL -- 7.5 LPA RTA Manager - 15LPA Exp in -RTA NICE IEX, Aspect, Teleopti Share Ur CV :- dhsdemographic@gmail.com Required Candidate profile Must have Exp. as DM or Manager for RTA MAnager Exp as a Team Leader 1 Year in RTA Must be Graduate WhatsApp Ur Cv - 7703948433 (NO Call)

Work force Management Manager / WFM / Capacity / Scheduling (Work from Office Only) 5 Days Working Majorly US Shift (Night) Salary - 14LPA Share Ur CV :- dhsdemographic@gmail.com Required Candidate profile Must have Exp. as DM or Manager Exp in - Capacity Planning, Scheduling, Forecasting, RTA NICE IEX, Aspect, Teleopti Must be Graduate WhatsApp Ur Cv - 7703948433 (NO Call)

We are hiring for different falvours of Linux in HP, Bangalore. Job Description: 8+ years of experience in managing Linux setup. 4+ years of Experience in HPC/ Linux clusters. Install, administer, and maintain hardware, system software, networking, accounts, and security measures on VMWare configuration. Diagnose and correct system issues, whether these be issues with correct operation or performance. Reinstate integrity of system as quickly as possible following an outage in order to minimize downtime. Triage and solve user-submitted tickets, especially when they relate to the infrastructure. Track resource usage using monitoring and queuing software. Actively participate in Knowledge Management by creating new technical documents. Patch system firmware and software as needed. Peer assistance is an added trait. What you need to bring: Technical Skills: Demonstrated expertise with Linux system administration, including OS, networking, storage, and security. Understanding of different Linux flavours like suse, satellite, redhat, centos, Ubuntu etc Expertise with high-speed networking such as InfiniBand and 10/40 Gigabit Ethernet. Expertise with high speed file transfer tools such as file catalyst Familiarity with large storage systems Some experience in scripting language Proven expertise in Hypervisor / HPC clusters Scheculer experience like PBS, Slurm Knowledge of Horizon is preferred Good Understanding of Scripting languages like Shell, Bash, Python, JavaScript, Perl, Ruby, or Java Experience with Linux clusters Experience with Kernel level administration, preferred to have KVM exp, Strong OS , Linux,SLES, RHEL and Ubuntu/Debian Troubleshooting Knowledge on ESXi and vCenter performance issues. Knowledge on Virtual Machine snapshots and VMware VDP with virtualization concepts Understanding of VMware Site Recovery Manager for disaster recovery Business Skills: Demonstrate strong written and verbal communication skills. Interacting and collaborating across different technology teams within HPE. Must work towards achieving HPEs vision for our customers. Affinity and a thorough understanding of support processes defined within HPE. Ability to work in a 24x7 environment in rotation shifts Exhibit Customer First and Customer Last Attitude consistently. Ability to drive cases to closure and provide Case Summary. Demonstrate high level of technical & communication skills. Takes responsibility for end-to-end problem ownership and its solutions.

Hey There ! Are you Fresher looking for job 1st time or Experienced Candidate looking for for a new Job & better salary ? If Yes, we Invite you to Work for MNC BPO Call Centre Call / Whats App Sourabh @9779924404 Job Location is Cahndigarh / Mohali Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby In House Cafeteria & Gym Subsidised Meals Perks and benefits Salary is in range of 15 K to 33 K / Month For CSR

We are looking for Mainframe Developers If interested, kindly apply on below link. Apply-> https://usource.ripplehire.com/s/ocfO Notice Period - 0-30Days Only Experience Range: 5 to 10 Years Work Location: Noida, Pune & Hyderabad Notice Period: 0-30Days Must-Have Skills: Strong experience in COBOL, JCL, and DB2 Proficiency in file handling , including VSAM Hands-on experience with standard mainframe tools , such as: Configuration Management Tools (Endevor, Changeman) Schedulers (CA-7, OPC, Control-M) File Handling Tools (File-Aid, File Manager) Debuggers (Expediter, IBM Debugger) Good-to-Have Skills: Exposure to IMS and/or CICS (Candidates with both IMS and CICS experience are highly preferred) Strong understanding of Mainframe Batch and Online Processing Experience in performance tuning and troubleshooting of COBOL-DB2 applications Familiarity with Agile development methodologies

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of WFM (Scheduler) WFM- Scheduler Function: Workforce Management With a startup spirit and 125,000 + curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Inviting applications for the role of Scheduler Genpact is searching for dynamic, open-minded, mature individuals to support their workforce management operations. Responsibilities Build Daily/Weekly/Monthly schedules for the respective LOB’s using WFM tools – Verint, NICE, Calabrio, community etc The Schedules are planned to ensure the Interval wise requirements are met and all SLA and also provision for the required training/meeting/coaching time Regular reconciliation of the production HC vs HC Reports. have the required corrections done Validate all alignments in the roster Review schedule plan vs requirements and raise request for shift changes, indents Implement a process for leave planning and incorporate the same in schedule model/plan Provide weekly staffing view and SLA adherence to the internal team and Clients Mange calls with Client for scheduling on a weekly basis. Review and validate schedule adherence and make the required adjustments 10) Publish reports – Staffing accuracy, adherence, absenteeism drill down/analysis. HC recon and validation Qualifications we seek in you! Minimum Qualifications / Skills Graduate in any field Prior experience in scheduling Good knowledge of WFM tools –like Verint / IEX / Aspect eWFM, RTA, Avaya CMS etc.) knowledge of other tools Amazon Connect, Verint, Chat monitoring tools (Ex, Live Person etc.) Avaya CMS & RTA/Intra-day will be beneficial Analytical mindset to solve problems and build staffing models. In-depth understanding of the various call center metrics and their relationship with each other Should be extremely proficient with Excel Should have excellent client handling skills Experience of 1-5 years of working as a scheduler for an Inbound Process Preferred Qualifications/ Skills Knowledge of a WFM tools like Verint / Amazon Connect, Live Person etc. Similar/equivalent tools - IEX / Aspect eWFM, RTA, Avaya CMS etc. Hands-on on Excel and reporting skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Pune Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

Job Description : Should have 3 ~ 5 years of experience with specific experience in Oracle Identity Management [OIM]11g and [OIM] R12. 3 + years of hands-on experience with Oracle Identity Manager, including : Customer Connect Development. Approval workflows. Customer scheduled tasks and reconciliation. Experience in [PS2 to PS3] migration projects is desirable. Thorough with complete cycle of OIM implementation including installation, configuration, and Implementation. Integration experience of OIM with source systems HR systems, Databases, Custom stores and different target systems – Databases, LDAP Directories, Legacy systems. Thorough understanding of building workflows, OIM related objects, customization to OIM user/admin screens. Exposure on troubleshooting web logic related issues. Experience on Implementation of SOA composites, custom workflows and approval policies. Knowledge on UI customization and Creation of Custom UDF forms as per the requirement. Experience on development of Custom connector using ICF framework, Custom event handler, Custom Scheduled task, and Custom Adapters, GTC Connector implementation and configuration. Working knowledge on Database like creating queries, Views, Stored Procedures. Experience on Extended OOTB connectors.

Software s aware of : Auto Cad SP3d Navis Job description : Telecom equipment schedule. Telecom cable routing layout. Telecom cable schedule. Telecom junction box schedule. Material take-off for telecom systems. PA / PAGA System CCTV System Material requisition Specifications for telecom system. Telecom bulk material take-off. Specifications for telecom field instruments.