539 Shrinkage Jobs - Page 7

Job Role - Store Operations • Set and agree on store performance targets with Ops Manager • To be accountable for all aspects of the commercial operation of store by managing the performance of store teams to deliver agreed business targets. • To ensure that the Store is always merchandised to the Company’s desired standard and that, with liaison with the Ops Manager and Merchandise Team. • Develop and arrange promotional material and in-store displays. • Undertake store activities such as managing store budgets and updating financial records. • Prepare detailed reports on buying trends, customer requirements, and profits. • To ensure the Store has the correct levels of stock and that replenishment orders are placed, in close liaison with the Retail Ops Manager and Merchandise Team. • Responsible for maintaining the Inventory levels at the store and controlling Shrinkage as per Company Standards. Customer • Deliver excellent service to ensure high levels of customer satisfaction. • Respond to customer complaints and concerns in a professional manner. • To increase the shop customer base by consistently delivering impeccable customer service. • Promote cross branding for customers to increase the portfolio for them • Create business strategies to attract new customers, expand store traffic, and enhance profitability. People • Hire, train, and oversee new staff. • Support the employee onboarding process at the time of new joinee • Handhold the new joinee at the store by assigning buddy and also providing them with in- store training • Motivate the sales team to meet sales objectives by training and mentoring staff. Regular review and feedback to be shared to ensure they are groomed well and are high on performance. • Ensure store compliance with health and safety regulations. • Responsible for store expense management, store budgets, inventory control increase sales throughout the year and achieve set financial targets. • Ensure store and staff presentation and standards are in line with the brand requirements Processes • Ensure store processes are clearly defined and communicated to teams and are followed at all the times. • Support store audits as per schedule. Desired Skills & Abilities • High on Empathy • Strong leadership skills with ability to coach - effectively teach/develop others to next level. • Good energy levels - with ability to be involved in multiple tasks and ability to juggle. • Good analytical skills. • Effective listening and communications skills – simplify communication with ability to put the point across the board. • Superior understanding of Indian retailing and global trends. • Good communication and interpersonal skills - understand customer needs • Good at relationship building - conversion to sales • Ability to follow brand and store guidelines • Good operations experience – receiving stock, inventory keeping, cash handling etc . Education & Experience Required: Qualified graduate • Minimum 8 to 14 yrs. Previous proven Store Manager experience in high fashion retail. • Ability to understand and handle aspects of retail operational and merchandising - from the delivery of stock to the final sale of the product. Should be able to share multiple instances of “Customer Delight” and strong “one-to-one relationship building”. • Ability to manage and develop a positive and productive team. Previous experience conducting staff appraisals/dealing with staff issues effectively and nurture their growth within the organization. • Motivational leadership skills. Must be highly motivated and committed with a can do attitude – thrives on the demands of a busy boutique with enthusiasm, high energy levels and a determination to deliver top class sales from his/her team. Is an inspiring leader. • Self-starter. • Exceptional communicator and good at interpersonal skills.

Role - Team Lead US Shifts NP - 0 to 30 days Require Min 4 Yrs exp in Service desk out of which min 2 yrs as TL Familiarity with MS products and services certifications - Microsoft Certified Azure Fundamentals, M365 Fundamentals Teena 9116324602

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Must Know-English and Telugu Required Candidate profile Work from Office-Hyderabad call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Hiring collection manager who is managing the team for field Domestic Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Kannada Required Candidate profile Work from Office-Bangalore call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Kannada Required Candidate profile Work from Office-Bangalore call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Job description Greetings From Ienergizer Gurgaon !! Hiring for Team Leader Profile Location :- Gurgaon Salary - Upto 45K - 50k CTC per month Note :- Minimum 1+ yrs. of experience in team handling and total 3yr experience required from BPO Industry Only Graduate can apply 6 Days working 24*7 Shifts (Rotational Shifts) Walkin Interview :- Address- Walkin at Ienergizer IT services Pvt Ltd, Address Plot no. 512-513 udyog vihar Phase 3 Sector 19 Gurgaon 122016 Time -11am to 3pm Interested candidates can Share your Resume On Whatsapp - Vinay- 9910155221 Regards Vinay HR

Loss Prevention Associate Job Description: Are you excited about the transformative power of ecommerce in changing the landscape of grocery retail in India? bigbasket is creating milestones in the online grocery market and has recently re-hauled its supply chains across cities to fulfil a majority of customer orders faster. The companys operations have expanded to 30 cities in India, recording about 15 million customer orders per month. The talent acquisition team at bigbasket contains high potential individuals working together in shaping the future of India’s biggest Ecommerce grocery delivery company. We are a team that loves thinking differently about finding the best talent and thrive on guiding them through a well-established hiring process so that they have a good experience. As a Loss Prevention Associate Supervise, instruct and coordinate the activities of Security Associates, ensure compliance with established rules and regulations, Motivate and develop the team to ensure smooth functioning of the department and promote teamwork. What would you be doing/ Expected from this role? Improve profitability of organization through timely identification of loss situations and prompt escalation to stakeholders for preventive measures. Conduct video monitoring and review CCTV footage to identify and raise exceptions Report incidents and notify alarms at stores within the defined process to appropriate hierarchy and monitor till the closure Monitor loss prevention aspects related to cycle count, FEFO, Write off and second sale & cleanliness Plans & initiates L1 checks of SAS (Security automation system) in the sites and notify for early repair Monitor HSEF non-compliances and notify exceptions. Assist sites in regular safety drills Ensure the correct re-conciliation of assets moved from one location to another location and corrective action to be taken against loss assets during transportation Who are we looking for? 2-5 Year Experience in Security Investigate Discrepancies raised by stores using CCTV at DC Willing to travel What would be a value add? Fire fighting, Safety & Hygiene Practices

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call now HR Salman 7666535407

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner FLUENT in English &HINDI GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Work from Office-Bangalore only not for Kolkata and Hyderabad ..Apply those who can relocate in Bangalore Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Role : Team Lead - Operations Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts Interested candidates can call and share their updated resumes on the email (s akshi.mahajan@marketstar.com ) Sakshi Contact No:- 7889964667 About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth! What will You Do? Driving client KPIs. Stakeholder Management. Maintaining Attrition & Shrinkage of the team. Performance Management. Customer Relationship Management, CSAT. Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials. Managing projects as assigned and organizing teams to assist in these efforts. Driving the team to achieve the set KPI Targets Performance, Productivity & Hygiene. Be the liaison between the client and the team. Own up Client. Engagement and Sales Management for the process. Provide overall leadership to the Marketstar team working for the client's process. Conflict Resolution and management Issue & escalation management & resolution. New process innovations & internalization and continuous improvement. Attributes Required Sound knowledge of the sales process and experience in a large consulting environment. Minimum 3 years of Team Lead experience on papers Experience with independent account management. Should be well versed in areas of technology especially, business process design, gap analysis, solution architecting. International voice and sales experience is a mandate Outstanding communication, presentation, and interpersonal skills are pre-requisites. Need to be creative, adaptable, enquiring and analytical, and enjoy dealing with people from a wide range of backgrounds. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately.

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Summary: We are seeking an experienced and dynamic Team Leader with a background in managing customer service operations for international airline processes. The ideal candidate will be responsible for driving team performance, managing escalations, and ensuring an exceptional customer experience while meeting key operational metrics. Key Responsibilities: Manage and lead a team of 1520 team members handling customer interactions in an international airline process. Monitor and manage team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition . Provide floor support , resolve complex queries, and handle customer escalations effectively and efficiently. Conduct weekly performance reviews , one-on-one coaching, and mentoring for continuous improvement. Coach and onboard new team members, ensuring smooth transition and process understanding. Analyze existing workflows and recommend process improvements to enhance overall performance and CSAT (Customer Satisfaction Score) . Identify Training Needs (TNI) and bridge knowledge or skill gaps to elevate team capabilities. Track and ensure achievement of individual contributor (IC) targets across the team. Maintain AHT (Average Handling Time) within the defined limits across tenure brackets. Collaborate with support functions to ensure the smooth running of day-to-day operations. Skills & Qualifications: Experience in handling international airline processes Mandatory. Proven experience in team management with strong supervisory skills . Excellent verbal and written communication skills in English. Proficient in MS Excel and basic computer applications. Strong organizational and analytical skills with attention to detail. Ability to work in a fast-paced, high-pressure environment . Open to working in a 24x7 rotational shift setup . Preferred Experience: Minimum 13 years of experience in a Team Leader / Supervisor role within an international BPO or airline customer support process. Experience in leading customer service teams in domains like flight bookings, changes, cancellations, and frequent flyer programs. If you're passionate about delivering top-tier customer service and leading high-performing teams in the dynamic airline industry, we invite you to apply.

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly sales targets. Monitor team performance and provide regular coaching, feedback, and training to drive improvements. Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability. Track and report on adherence, occupancy, and other performance indicators throughout the day. Expertise in CMS Avaya, Verint/IEX WFM Tool 2. Schedule Adjustments: Make real-time adjustments to staffing schedules based on current demand, including shift changes, break adjustments, and emergency coverage. Communicate schedule changes and adjustments to relevant team members and departments. 3. Issue Resolution: Quickly address and resolve any issues related to staffing, scheduling, or adherence that arise during operational hours. Coordinate with supervisors and managers to address any staffing gaps or performance concerns. 4. Data Analysis and Reporting: Analyze real-time data to identify trends or potential issues impacting service levels and operational performance. Provide real-time and end-of-day reports on performance metrics, including adherence, service levels, and any anomalies. 5. Collaboration and Communication: Work closely with WFM Planners, schedulers, and operational teams to ensure alignment and coordination. Communicate effectively with agents and supervisors regarding schedule changes, adherence issues, and performance expectations. 6. Process Improvement: Identify opportunities for process improvements in real-time monitoring and response. Suggest and implement strategies to enhance real-time management practices and overall operational efficiency.

Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Interested candidates can reach out to Sobanv@hexaware.com, 8056741915 Pavatharanip1@hexaware.com / 7305044617 Regards, TAG

International Customer Support (Voice) Exp: Min 1 Year in International Voice Support Qualification: Any Graduate Location: Pune Notice Period: Immediate Joiner Shifts: 24/7 US Both Way Cab WFO Virtual Interview Share resume's on: 9257669383(Harsha) Perks and benefits CTC-5.75LPA(30% Hike) Incentives Allowances

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Offers. Leadership skills with the ability to drive and motivate performance through effective feedback. Eligibility: Education: (Minimum Qualification) Graduate in Any Stream Experience: 1. Store Manager: Experience: Min. 8 Yrs to Max. 13 Yrs 2. Assistant Store Manager: Experience: Min. 5 Yrs to Max. 8 Yrs 3. Department Manager: Experience: Min. 2 Yrs to Max. 5 Yrs Job Location: Anywhere in Punjab or Himachal Pradesh . Note:- Candidate should be willing to join/ relocate anywhere in Punjab or Himachal Pradesh. Candidate should not have appeared for interview within last Six months at any location for any position

Should have exp as a Team lead for atleast 2 years on papers. Should have exp in Attrition & Shrinkage calculations. Exp in SLA management, Occupancy & Utilisation is mandate. Exp in Telecom would be an added advantage. Graduation is mandate. Interested candidates can reach out to Pavatharanip1@hexaware.com, 7305044617 Pavithras19@hexaware.com, 9626261016 Regards, TAG

Role Summary- We are looking for an enthusiastic Team Leader for International Travel Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 1 years of experience in Team handling with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Interested candidates can share their cv at nidhi.rastogi@igtsolutions.com

Responsibilities which will be played by the role Handles and resolves customer complaints identify and escalate priority issues. Ensures compliance with all company and departmental policies, procedures, and guidelines. Drive performance for his team and ensure that all client matrices are met as per the SLA. Support service delivery teams in process stabilization. Data Analysis - Analyzing data short-term, long-term trends, report generation , graphical representation, business analytics report, management reports. Work on employee financials (incentives, PBPP), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition. Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement. Handled team size of 15 to 25 Head Count. NP: 0-30days. Preferred candidate profile: : Mandatory minimum 2 Years of experience as Team Lead Must have knowledge in GIS tools/GIS mapping

Hiring for Indias Leading B2B / E-commerce Company Process Designation: Team Lead Experience: 2 to 5 Years Minimum Qualification: A minimum of 65% marks in 10th, 12th, and graduation Location: Noida JOB DESCRIPTION Organize and manage a small team of 7-8 project delivery executives. Teach and train team members on various process strategies. Fulfill Catalog needs as per Client Demand and Organization SOP. Prior Knowledge/Experience on an E-commerce platform will be a plus. Good knowledge of web applications and their functioning (Internet, Search Engines, Digital Marketing, etc.). Applicant should possess strong Email handling skills. Provide strategic initiatives and recommendations for improvements and systems enhancements of the process. Ensure objectives are achieved within given time frames, meeting or exceeding support requirements. Collect success metrics and prepare reports to identify work accomplishments of the team. Coordinate the preparation, presentation, and communication of work-related information to the Manager. Requirements: Looking for candidates from Delhi/NCR only or ready to relocate. Candidate should be proficient in written and verbal communication skills. Report Management and data handling (Basic Excel skills).es If you are interested please share your resume on hemlata.1@indiamart.com or contact 8923034339

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Must have Min 1+yrs Exp as Team Leader from International Technical Support Voice process BPO Good Team Handling Exp from International Tech Support Voice Process. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

We are looking for a performance-driven Team Leader to lead our international voice support team. The ideal candidate should bring 5+ years of total experience in a voice-based BPO setup with at least 1-2 years of hands-on experience in team handling. The role is crucial in maintaining operational excellence improving CSAT scores and ensuring minimal attrition. Key Responsibilities: Lead and manage a team of voice agents in delivering high-quality international customer support Drive and achieve targets for CSAT (Customer Satisfaction) AHT (Average Handling Time) FCR (First Call Resolution) and Quality Scores Actively monitor and improve customer experience through coaching and root cause analysis Implement initiatives to manage and reduce team attrition while maintaining high team morale Ensure timely escalations are resolved and service recovery is handled effectively Conduct regular one-on-one meetings and team huddles to communicate updates performance feedback and development plans Work closely with Quality and Training teams to identify and close skill gaps Analyze reports and dashboards to monitor performance trends and take corrective actions Maintain compliance with company policies and client-specific KPIs Foster a culture of accountability collaboration and continuous improvement Skills & Attributes: Strong understanding of customer experience metrics such as CSAT NPS and Quality Scores Demonstrated ability to handle attrition and engage teams positively Proactive leadership style with experience in coaching and mentoring Excellent verbal and written communication skills Ability to work under pressure and in a target-oriented environment Competence in using CRM tools reporting dashboards and workforce management tools Contact Person - Anusiya Contact Number - 9840114871 Email - Anusiya@gojobs.biz

We're Hiring Team Leader (Travel / airlines Process) Location: Work From Office (WFO) Shifts: 24x7 rotational (5 days working) Are you a motivated and experienced leader ready to take charge of a dynamic team? Were looking for a Team Leader with experience in International Process Handling to lead and inspire a team of 15–20 members. Key Responsibilities: Lead and manage a team of 15–20 agents Monitor and drive team performance across key metrics: Productivity, Quality, Shrinkage, and Attrition Coach and mentor new team members for smooth onboarding Conduct weekly coaching sessions and performance reviews Provide real-time floor support and handle escalations effectively Identify training needs (TNI) and bridge process gaps Review existing processes and recommend improvements to boost CSAT and performance Achieve Individual Contributor (IC) targets Ensure AHT is maintained across different tenure buckets Support operational excellence in a 24x7 environment Required Skills & Experience: Experience managing international process teams (must-have) Prior experience in team handling and supervision (preferred) Excellent verbal and written communication skills in English Strong leadership and supervisory skills Good understanding of basic computer operations and MS Excel Well-organized, detail-oriented, and methodical Flexible to work in a 24x7 rotational shift environment In case interested, please share your resume on sonam.singh1@igtsolutions.com