653 Shrinkage Jobs - Page 7

You should have a minimum of 2 years of International BPO experience with an on-paper designation of Team Leader. Your span of control should be a minimum of 15-20 associates. Operational knowledge in areas such as Attrition, Shrinkage, CSAT, AHT, NPS, FCR, Quality, Delivery, and SLA is required. Experience in different lines of business like Dispute/BFSI, Fraud, Investigation is preferred. You should be comfortable working in 24X7 shifts and possess excellent communication skills. Immediate joiners or those with a 10-day notice period are welcome to apply. All experiences mentioned should be on papers and not based on acting roles.,

Job Description: Team Leader-Operations ( Airline Process ) Role Summary: We are looking for an enthusiastic Team Leader for Airline process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What would you be doing? Team Leadership & Management : Led and managed a team of 15-20 content moderators to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring the team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : Required BPO experience Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with the airline industry and best practices in the industry. What's Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24/7 work environment and manage stretch targets. 5 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork Contact Person: Sonam Singh 9953150816 Share resume at sonam.singh1@igtsolutions.com

Must have Min 1+yrs exp as a Team Leader from Voice process Technical Support / Service Desk BPO. Good Team Handling exp from Tech Support Voice process 6 days Working Fluent in English Call 8447780697 send CV monu@creativeindians.com

About the Job Were changing the way people think about customer care, and we need your help! We are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interactions when required. Facilitate effective training, professional growth, and employee engagement to build, develop, and retain high-performing team members. Drive operational excellence by managing performance against key metrics, including KPIs and service level agreements (SLAs). Interpret performance data and reports to monitor productivity and identify underlying causes of performance gaps. Apply critical thinking to design and implement strategies that enhance business performance and strengthen partner relationships. Foster a motivated team environment through strong interpersonal relationships and timely, hands-on coaching. Create and manage incentive programs that encourage CSRs to meet and exceed performance targets. Collaborate with Operations Support and Workforce Management teams to coordinate staffing and schedule adjustments. Work cross-functionally with departments such as HR and IT to resolve internal issues efficiently. Contribute operational insight and strategic input during partner meetings to support collaborative success. Attain expert-level understanding of partner products, services, and promotional offerings. Exemplify a strong work ethic and a commitment to delivering optimal outcomes for both the team and customers. Lead by example, embodying the companys core cultural values ("10 Things"). Assess and refine workflow processes by identifying inefficiencies and implementing improvements to boost productivity and outcomes. Maintain high quality standards through regular audits, offering constructive feedback and coaching to enhance agent performance. Requirement: As Team Lead, You Have.. A High school diploma or equivalent is required. Post-secondary education in Business or a related field is preferred; a combination of relevant education and experience will also be considered. 2 -3 years of experience in a customer service or contact center environment, including at least 1 year in a supervisory or team lead role. Experience overseeing digital chat operations is highly desirable. Proven ability to handle escalated customer issues within a contact center setting. Capable of typing at a minimum speed of 30 words per minute with high accuracy. Working knowledge of Google Workspace tools (Docs, Sheets, Slides, Drive) and other common office applications is an asset. Proficiency in using spreadsheet tools for creating and maintaining operational reports. Strong organizational, prioritization, and time management skills, with the ability to meet deadlines effectively. Demonstrated ability to work independently and collaboratively in a fast-paced, dynamic environment. Willingness and flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays.

- Supervise and guide a team of L2 support engineers. - Troubleshoot and resolve hardware issues in printers, PCs, and laptops. - Manage and respond to escalation calls promptly. - 6 days working. Required Candidate profile -At least 1 year of experience in a team lead. -Experience in service desk operations. -ITIL certification ( Preferred). -Call or whatsapp 9387861694 / 8453399504 / 8723051470 / 6002281943

- Supervise and guide a team of L2 support engineers. - Troubleshoot and resolve hardware issues in printers, PCs, and laptops. - Manage and respond to escalation calls promptly. - 6 days working. Required Candidate profile -At least 1 year of experience in a team lead. -Experience in service desk operations. -ITIL certification ( Preferred). -Call or whatsapp 9387861694 / 8453399504 / 8723051470 / 6002281943

ROLE : Analyst WFM (9A) DESIGNATION: Analyst, Real Time Management LOCATION : GGN YEARS OF EXPERIENCE : 1-2 Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues for all sites through the operating window (Anytime 24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office PowerPoint, Word, Access, Outlook, etc. InContact/Oracle ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS) 1+ years’ Workforce Experience (RTA or greater) Basic knowledge of the call centre industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Qualification : Graduate NOTE: It's a walkin drive

Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limit: 20-38 Shift: (Day/ Night) Contact : Aditya - 9686682465 / 7760984460 / 7259027295 / 9900024811 / 7259027282

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Offers. Leadership skills with the ability to drive and motivate performance through effective feedback. Eligibility: Education: (Minimum Qualification) Graduate in Any Stream Experience: 1. Store Manager: Experience: Min. 8 Yrs to Max. 13 Yrs 2. Assistant Store Manager: Experience: Min. 5 Yrs to Max. 8 Yrs 3. Department Manager: Experience: Min. 2 Yrs to Max. 5 Yrs Job Location: Anywhere in Karnataka Note:- Candidate should be willing to join/ relocate anywhere in Karnataka. Candidate should not have appeared for interview within last Six months at any location for any position

As a Sales Associate at our Retail Stores, your role will involve interacting with customers to assist in the sales process by offering consultative advice on products from our catalogue. Your primary goal will be to surpass monthly revenue targets and other performance metrics communicated to you. You will be responsible for executing store processes and daily operations to maintain high standards of display and ambience. Additionally, you will coordinate with Operations and Sourcing teams during inventory and stock movements. Your duties will also include implementing Visual Merchandising guidelines to ensure that the store consistently reflects our brand experience. You may be assigned initiatives or small projects to enhance daily tasks, data management, and store operations efficiency and profitability. This role will require your availability on Saturdays and Sundays. The ideal candidate for this position should have previous experience in retail sales and customer interaction. A strong command of communication in English and at least one vernacular language is essential for engaging customers effectively. You should possess a high level of energy, maintain a cheerful demeanor, and display empathy towards customers and their needs. Honesty, transparency, and warmth in communication are key attributes we value. We are seeking a dedicated individual who is passionate about beautiful homes and aesthetics. You should have a willingness to learn quickly, continuously improve processes, and leverage technology such as apps and tools for design consultations. Your commitment to our values and vision at UL will be crucial in contributing to our success.,

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader is responsible for overseeing and managing a team of Customer Service Representatives to consistently meet and exceed SLA targets. This role involves coaching, motivating, and mentoring team members, monitoring their performance, and implementing effective customer service strategies. Acting as the primary point of contact for the customer service team, the Leader ensures the achievement of key objectives while maintaining a high standard of customer satisfaction. Key Responsibilities: Supervise and mentor a team of customer service executives handling inbound calls. Manage team performance through regular feedback, coaching, and performance reviews. Ensure effective rostering and shift management for optimal coverage. Ensure prompt, courteous, and accurate responses to all customer inquiries. Monitor calls to ensure quality and adherence to customer service standards. Handle escalated calls and resolve complex customer issues efficiently. Monitor daily service levels and call metrics (AHT, CSAT, FCR, etc.) Analyze call trends and provide insights to improve process efficiency. Ensure adherence to standard operating procedures (SOPs) and compliance policies. Identify training needs and assist in delivering training sessions. Drive continuous learning and skill development within the team. Prepare daily/weekly/monthly performance reports. Share actionable insights with management to improve customer service operations Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 8+ years of customer service experience, with at least 5 year in a leadership or supervisory role. Strong leadership and people management skills Excellent communication and interpersonal skills Problem-solving and conflict resolution abilities Proficiency in CRM tools and call center technologies Analytical mindset with data-driven decision-making Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of customer service techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Human Resource 9069719390

Role & responsibilities : Meeting SLAs consistently by managing the performance of the team. Monitor Resource / capacity planning on a daily / weekly basis. Monitoring project deliveries and ensuring zero delays with high quality standards People Management and ensuring smooth functioning of the process/team. Controlling attrition Focus on Quality within team and for the process & ensuring Compliance of ISO. Managing Client expectations Coach direct reportees to achieve desired result & Performance Management (Appraisals) - Report team’s performance dash boards on a weekly and monthly basis. Management of team productivity - Associate Engagement and Development

We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd. , a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company: Company Overview: IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings. Equal Opportunity Employer: IGT Solutions is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment. Job Title: Team Leader International Travel Process Location: Gurgaon Shifts: Rotational (24x7 environment) Working Days: 5 Days a Week (Work from Office) Key Responsibilities: Lead and manage a team of 1520 members. Drive team performance across productivity, quality, shrinkage, and attrition. Provide regular coaching and support to team members. Review and recommend improvements to processes to enhance performance and CSAT. Identify training needs and address process gaps. Monitor performance and conduct weekly coaching sessions. Handle floor support and escalations. Ensure achievement of individual contributor (IC) targets. Maintain AHT levels as per targets across tenure buckets. Utilize basic computer skills, especially MS Excel. Requirements: Prior experience in handling international processes. Experience in team management and supervision. Excellent verbal and written communication skills in English. Strong organizational and analytical abilities. Flexible to work in a 24x7 environment. Interested candidates can share their CV at sonam.singh1@igtsolutions.com( 9953150816)

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. Please Note - Candidate must have atleast 1 year of experience as a TL on papers in international process.

Handle a team of 30–35 associates in outbound BPO sales, prepare sales reports, dashboards, productivity trackers & conversion metrics, manage multi-channel B2C processes (calls, chats, emails), monitor shrinkage, attrition & team KPIs effectively

Supervise & lead a team of collection agents, ensuring high performance meeting daily/weekly/monthly targets Conduct regular team meetings one-on-one coaching sessions & performance reviews to ensure targets are met interesred call 9235457455 Deepti

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!!! HIRING FOR OPERATIONS TEAM LEAD POSITION Location- Lucknow, Noida & Gurugram Position - Team Lead Requirement - Graduate with minimum 3 years Experience in BPO & 1 year as Operations Team Lead can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation For Lucknow- Salary - upto 5LPA (Depending upon last drawn) For Noida- Salary- Upto 6.5LPA (Depending upon last drawn) For Gurugram - Salary- Upto 5.5LPA (Depending upon last drawn) Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

Hello Job Seekers, Greetings from Shining Stars ITPL!! We are seeking a dynamic and experienced Team Lead to oversee our operations in Noida and Lucknow. Location: Lucknow and Noida Budget - Noida - Upto 7 LPA + Travel Reimbursment + 5 days working Lucknow - Upto 5 LPA ** On Paper experience as a Team lead in any customer care process for at least 1 year into BPO is a must (INTERNATIONAL IS PREFFERED). ** Role and Responsibilities: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics, including shrinkage, attrition, Average Handle Time (AHT), and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to team members to enhance their skills and performance. Ensure achievement of team goals and objectives related to operational efficiency and quality. Drive initiatives to improve CSAT and reduce AHT while maintaining service standards. Prepare performance reports for management review, highlighting key metrics and areas for improvement. What Were Looking For: Bachelor's degree in a relevant field. 3 years of experience in a BPO or customer service environment, with at least 1 years as a Team lead in any internatioal process. Candidates should have excellent written and verbal communication skills, along with strong presentation abilities. Proficiency in MS Office applications (Word, Excel, Visio, PowerPoint) would be beneficial Strong interpersonal skills and the ability to motivate and engage trainees. How to Apply: For any further queries or to get your interview aligned please give a call on - 9580746603 (Pooja Mishra), if incase it misses you can connect with Fauzia - 9569902470. Please allow us time to revert and request you to drop either a text or drop your resume over the same number.

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Sales Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: 7042379178

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com Were an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Share resume at sonam.singh1@igtsolutions.com

Role Summary We are looking for an enthusiastic Team Leader for Sales Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Familiarity with content moderation guidelines and best practices in the industry. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 5 Days Working Sales Experience Mandate What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: Kindly share their cv at sonam.singh1@igtsolutions.com

Job Description Reports to: Store manager Job Location : Kolhapur Position Summary: Department manager Knowledge, Skills & Abilities: Basic English Hardworking Ability to work under pressure Should be flexible to work in shifts allotted Min. Educational Qualifications : Graduate Experience & Eligibility: Min. two years as a department manager, Age 18-35yrs Duties & Responsibilities : Sales Orientation (ABP V/S Achievement) Customer service Stock Management & Shrinkage Control Maintaining Grooming and Punctuality of self and team Team s trainings Maintaining SDM Standards & Section Hygiene Drives sales through engagement of customers and by maintaining look and feel of department. Documents Required: Latest Resume

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Need minimum 1 year of experience in supervisory role. Responsible to meet all agreed client SLAs and performance parameters Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service To embody the spirit of excellence through team building, able leadership and sound people management skills Identify areas of concern and under performance and take corrective measures Responsible for development of team members- team motivation, up-skilling- career development Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring Single point of contact for the team and the senior management through effective communication on key deliverables Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data Perform real time monitoring Evaluate and coordinate operational, administrative, IT and HR issues for the team Team specific attrition and absenteeism management Team member performance management and identification of training opportunities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction. Responsible for following agreed execution governance model, escalation & communication plans. Manage overall personnel performance and discipline. Provide direction to staff, ensure resolution of problems. Provide expertise and leadership in assigned functional area. Identify and drive continuous improvement and initiatives in the process. To ensure that all internal customer queries are followed up on a timely basis. To be the Key contact for all problems and queries with specific business assigned. Manage a team of at least 18-20+ executives. Desired Skills: Strong oral and written communication skills Highly motivated individual with skills to develop and coach team members to achieve performance expectations. Work well under pressure and follow through on items to completion. Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables. Ability to mentor, coach and provide direction to team members. Willingness to work in a flexible schedule.

Roles and Responsibilities Manage finance and accounting operations, including general ledger, accounts payable, accounts receivable, fixed assets, and journal entries. Oversee client handling, team handling, shrinkage control, KPI analysis, quality control, escalation management, and KRA implementation. Ensure timely completion of tasks with high accuracy and attention to detail. Collaborate with cross-functional teams to drive business growth through effective financial planning and decision-making. Analyze data to identify trends and areas for improvement in finance processes. Desired Candidate Profile 4-9 years of experience in finance or accounting role with a focus on BPO industry. Bachelor's degree in Commerce (B.Com) or equivalent qualification required; MBA/CA/CMA preferred but not mandatory. Strong understanding of general ledger principles, accounts payable/receivable procedures, fixed asset management practices. Candidate must have handled a team size of 10 -12 FTE's