1593 Shrinkage Jobs - Page 11

Need Min 1.5yrs exp as Team Leader from International Voice Customer Support Process BPO. Should be Team Leader on papers from International Voice Worked on KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Lead and manage a team of 45 calling agents to achieve daily/weekly/monthly targets Monitor and drive performance metrics such as call quality, productivity, conversion, and attendance Implement strategies to reduce attrition and shrinkage while maintaining team morale Conduct regular training, coaching, and one-on-one feedback sessions Ensure compliance with company policies, scripts, and process guidelines Prepare and maintain daily/weekly reports on team performance and KPIs Act as a bridge between the team and management, ensuring smooth communication and timely escalations Motivate and engage the team to achieve high levels of productivity and customer satisfaction Requirements: 2–4 yea...

Minimum 1 year of International BPO Experience. The designation of Team Leader should be on paper. 1 year of TL experience is required. Excellent Communication skills. Budget 7 lacs Contact Harpreet 9501852537

Opening: Senior Team Lead End-to-End RCM Operations | Prochant Location: Chennai Experience: Minimum 8+ years in End-to-End RCM Operations Shift: Night Shift (US Process) Work Mode: Work from Office About the Role: Prochant is seeking a dynamic and experienced Team Lead (or Acting Senior Team Lead ) to oversee End-to-End Revenue Cycle Management (RCM) Operations . The ideal candidate will have strong domain knowledge, proven leadership abilities, and a track record of driving operational excellence while ensuring client satisfaction. Key Responsibilities: • Manage and oversee complete RCM operations Charge Entry, Coding, Billing, Payment Posting, Denial Management, and AR follow-up. • Lead a...

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the ...

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to unde...

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to unde...

Role & responsibilities Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Insurance Sales (Health/Motor/Life) Establish & Manage Relationships / Engagement with the Clients. Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities To monitor and document the work schedule of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to unde...

Role & responsibilities 1. Supervise and motivate a team of Telecalling agents 2. Conduct regular performance reviews and provide feedback. 3. Develop and implement training programs to enhance team skills. 4. Analyze customer data and develop targeted collection strategies. 5. Ensure compliance with regulatory requirements. 6. Identify areas for improvement and implement corrective actions. 7. Handle escalated customer complaints and resolve issues. 8. Ensure excellent customer service. Location: HDB Financial Services Opp Model House Gokul Towers,4th Floor Near NIIMS Hospital, Pillar No-1116 Punjagutta - Hyderabad

TEAM LEADER || INTERNATIONAL BPO || GURGAON On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon CTC - Up to 11 LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center I...

Role & responsibilities will be a leading Team of 10-15 Executives Maintaining attrition control and shrinkage Login hours/manpower planning Preferred candidate profile Should have Team leading experience of 2yrs in BPO Excellent comm skills

As a Customer Support Team Leader, you will play a crucial role in ensuring our customers receive exceptional service and support. You will lead a team of customer support representatives, providing guidance, mentorship, and support to ensure team success. You will also be responsible for overseeing daily operations, resolving escalated issues, and continuously improving processes to enhance customer satisfaction. Minimum 2 years of experience as TL on papers and background of customer support . Creating an inspiring team environment with an open communication culture Setting clear team goals Oversee day-to-day operation and performance Motivate team members Communicate with teams about thei...

Requirements of Team Leader Minimum 1 year of International BPO Experience AS A TL Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must be from International BPO industry Comfortable for 24X7 shifts Excellent Communication HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate Under Grads can apply Immediate joiner Need excellent communication Should have handled a team of 15+ people Internal exp Will Work

Roles and Responsibilities Manage daily operations of the team, ensuring efficient call handling and customer satisfaction. Monitor shrinkage rates and implement strategies to reduce attrition within the team. Handle grievances and escalate issues promptly to senior management when necessary. Ensure compliance with company policies, procedures, and regulatory requirements. Conduct regular performance reviews and provide feedback to team members.

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Cogito is seeking a highly experienced Operations / Project Manager to lead and manage our Data Annotation operations in a BPO environment serving international clients . The ideal candidate will have deep expertise in data annotation (hands-...

We Paisabazaar is hiring Team Leader & Senior Team Leader (Outbound Telesales) for Gurugram Location. Candidate should have experience in outbound sales (Call Center) in Banking products only with good team handling experience. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar) or Share resume on given email Id - Brijeshkumar@paisabazaar.com Job Locations : Gurugram Sector 44 Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while working with ...

Responsibilities: * Manage team shrinkage & attrition through coaching & CSAT improvement * Oversee BPO ops with focus on customer service excellence * Ensure adherence to sales processes & manage sales operations Please Contact HR at 7906337810.

Role: Senior Team Leader DESIGNATION: Deputy Manager LOCATION: Hyderabad YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: - Lead and manage a team of Team Leads and operations staff, providing guidance and coaching to ensure high-quality service delivery - Develop and implement operational strategies to drive efficiency, productivity, and customer satisfaction - Analyze complex data to id...

About the Job The Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network. As Senior Real Time Analyst (RTA), You Will Act as shift point of contact: Overlook the team in the absence of the Manager/Supervisor Conduct RTA huddles and pass updates to the team Act as SME and train new members in the team Queue management: Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Situational management (vendor level) BCP situations: Tools issues, WFM Systems issues, etc. Routing / downtime issues - Cre...

Kindly call- 9354498578 Mail resume on - AP00841743@TechMahindra.com Job Description To motivate, develop and mentor team members in a dynamically changing environment Monitor projects/transactions and provide qualitative/constructive feedback to the SMEs/Team members Respond to operations/quality performance related queries from the client Drive process performance to achieve and exceed SLA deliverable Manage expectations of his/her team members and proactively should be able to sense their needs Represent the project and participate in client visits and meets Ability to drive process performance & transformation Maintain delivery dashboards with detailed RCA on issues To be a part of the c...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

Position: Quality Analyst Location: Noida (Sector 63) Department: Quality Team Overview: The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall efficiency and effectiveness. Quality Monitoring & Evaluation: Assess and analyse customer interactions, transactions, and operational processes. Perform audits and provide feedback to ensure adherence to quality standards. Develop and maintain quality scorecards to track performance. Process Improvement & Compliance: Identify gaps in ...