Team Lead ( only LLB Background preferred)

Role & responsibilities

Legal and Medical Operations• Downloading, uploading, and allocating legal/medical cases.• Monitoring and ensuring TAT adherence for all workflows.• Reviewing daily emails, prioritizing workload, and documenting daily operations.

Team & Work Management
• Managing PWM (Production Workforce Management) and task dashboards.• Forecasting volume, resource planning, and rostering.• Handling rush requests, overtime planning, and effective task distribution.• Conducting quality checks and sharing performance insights.• Organizing daily huddles, monthly reviews, and HR meetings.• Reviewing and approving leaves through HRMS systems (e.g., People Strong).• Managing leave planners, shift rotations, and attendance records.

People Leadership
• Leading interviews, onboarding, and training of new joiners.• Conducting performance reviews (EPR), feedback discussions, and issuing PIPs/warnings when needed.• Coordinating team bonding activities, recognition programs, and engagement events.• Creating, validating, and tracking KPI performance metrics.• Providing coaching, conflict resolution, and professional development support.

Client & Stakeholder Communication
• Attending and leading client calls, sharing MOMs and agendas.• Acting as Point of Contact (POC) for client escalations and new client transitions.• Coordinating cross-functionally with HR, L&D, Finance, OPEX, and Operations.• Sharing weekly/monthly updates and addressing escalations professionally.

Reporting & Process Management
• Creating SOPs and RCA documents for process governance.• Managing billing reports and client invoicing data.• Preparing updates on NCNS, absenteeism, attrition, headcount, and escalations.• Updating inventory trackers, maintaining dashboards, and managing documentation repositories.• Handling IT issues and coordinating with support teams.• Supporting IPACS management

Required Skills & Experience:
• Graduate/Postgraduate in Law, Healthcare, Life Sciences, or Operations.• 58 years of experience in LPO/BPO/legal-medical support roles, with at least 2+ years in a team lead/supervisory role.• Deep understanding of PI, SSD, and VA workflows in U.S. legal processes.• Experience managing teams of legal graduates, paralegals, and medical professionals.• Strong familiarity with tools like Clio, Filevine, Law Ruler, SmartAdvocate, or similar CRMs/legal platforms.• Hands-on with HRMS, ERP systems, and productivity dashboards.• Proficiency in Document & Productivity Tools: Adobe Acrobat, Nitro PDF, MS Word, Excel, Outlook.

Behavioral Traits & Leadership Qualities:
• Strong people skills – approachable, fair, and supportive.• Client-centric mindset with excellent written and verbal communication.• High attention to detail in legal and medical documentation.• Ability to manage pressure, multiple deadlines, and shifting priorities.• Analytical mindset with sound problem-solving and RCA abilities.