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Team Leader

Team Leader

1 - 6 years

|

3 - 4 Lacs

Posted:3 months ago| Platform:

Apply

Skills Required

bpo team handling collections process team coaching shrinkage sla management attrition tele collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.

Responsibilities

Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities

Requirements and skills

Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Good PC skills, especially MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills

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