Title: Customer Service Associate We are seeking a dedicated and customer-focused individual to join our prestigious Client's Airline Support Team as a Customer Support Associate for the voice process. You will be the first point of contact for our Client's Airline Gold and Platinum customers, handling inquiries, booking requests, complaints, and support issues via voice calls in different shifts. Key Responsibilities: Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries. Provide accurate and timely information regarding flight schedules, fares, and policies. Resolve customer complaints and provide appropriate solutions within set timelines. Maintain a high level of professionalism and empathy with customers at all times. Document all interactions clearly and accurately in the system. Escalate complex issues to senior support or supervisors as needed. Required Skills: Excellent communication skills in English Strong listening and problem-solving skills. Ability to remain calm and handle high-stress Willingness to work in shifts, including weekends and holidays Computer Skills: Proficient in using MS Office applications (Word, Excel, Outlook) Ability to work with CRM tools, ticketing systems, and call centre software Comfortable with data entry and managing online booking/reservation platforms
Job Title: Recruitment Manager Location: Remote Department: Human Resources Experience Required: 4 - 8 yrs Employment Type: Full-time Shift timings: Regular day timings (IST) Job Summary: We are looking for a dynamic and results-driven Recruitment Manager to lead our hiring efforts across both Technical and Non-Technical domains . This role involves managing a team of recruiters, collaborating closely with clients and hiring managers, and ensuring timely closures of positions through a mix of in-house sourcing and partner coordination. Key Responsibilities: * Manage end-to-end recruitment lifecycle for both Tech and Non-Tech roles * Interact directly with clients to understand hiring needs, share updates, and provide consultation on candidate profiles * Lead, mentor, and monitor a team of recruiters; review daily productivity and guide sourcing strategies * Conduct second-level screenings of candidates sourced by the team to ensure client alignment * Schedule and coordinate client interviews; follow up for feedback and next steps * Ensure smooth and timely communication with candidates to maintain engagement and reduce dropouts * Maintain and update recruitment trackers, Excel reports, and Applicant Tracking System (ATS) databases * Prepare recruitment reports and dashboards using pivot tables and other Excel tools for internal and client reporting * Collaborate with external recruitment agencies and partners for additional sourcing support * Share feedback and coordinate closures with recruitment partners on assigned mandates * Utilize job portals and social media like Naukri, Indeed, Monster, LinkedIn and internal databases for sourcing quality talent * Identify gaps in the recruitment process and suggest improvements for efficiency and quality * Train and upskill junior recruiters on sourcing techniques, JD understanding, and screening practices * Conduct regular team reviews and performance evaluations; assist in goal setting and achievement tracking * Provide periodic hiring reports and insights to management for workforce planning * Utilize your skills to expand the network by identifying, engaging, and onboarding new recruitment partners and fostering strong business relationships to support ongoing and future hiring needs. Key Skills & Competencies: * Strong communication and client management skills * Hands-on experience with sourcing and screening across diverse roles * Familiarity with job portals (e.g., Naukri, LinkedIn) and ATS tools * Excellent knowledge of Excel (pivot tables, charts, reporting) * Team leadership and performance management experience * Strong coordination and follow-up abilities * Ability to manage multiple mandates and deadlines simultaneously * Problem-solving mindset and proactive approach Educational Qualification: * Bachelor's degree in any discipline (MBA in HR is a plus)
Applications Developer We are seeking a skilled Applications Developer to design, develop, and maintain advanced contact center solutions. The ideal candidate will have a strong background in web development, telephony integration, and AI-driven applications, with proficiency in JavaScript, Python, React.JS, HTML/CSS, Twilio, Cisco CVP Call Studio, ICM Scripting, SQL, AI technologies using Google/Azure. Key Responsibilities: Design, develop, and support contact center applications and workflows using Twilio, Cisco CVP Call Studio, and ICM scripting. Integrate Twilio SMS and Chat interfaces into agent platforms such as Cisco Finesse and Twilio Flex. Develop custom applications and automations using JavaScript, Python, HTML/CSS, and SQL. Implement and maintain AI-driven solutions, including chatbots and speech analytics, to enhance customer interactions. Collaborate with cross-functional teams to gather requirements and deliver scalable solutions. Troubleshoot and optimize performance, reliability, and data flow across all integrated systems. Qualifications: Bachelors degree in Computer Science, Engineering, or a related field, or equivalent professional experience. 8 -10+ years of hands-on experience developing and supporting contact center solutions using Google/Azure. Proficiency in JavaScript, Python, HTML/CSS, React.JS and SQL. Experience with Twilio (SMS, Voice, Chat) and its APIs. Strong knowledge of Cisco CVP Call Studio and ICM scripting. Familiarity with integrating contact center platforms with CRMs like Salesforce and HubSpot. Understanding of call flows, CTI, agent desktop customization, and contact center data structures. Preferred Skills: Experience with Salesforce Service Cloud Voice and Agent Desktop APIs. Working knowledge of Calabrio reporting and transcription APIs. Familiarity with contact center AI tools (e.g., speech analytics, chatbots, NLP engines). Background in Agile or DevOps environments with CI/CD experience. Strong documentation and communication skills for technical and non-technical stakeholders.
Job Title: Customer Service Associate (Healthcare Process) Location: Sector 20, Gurugram, Haryana Experience Required: Minimum 3 months experience as a Customer Service Associate (CSA) in a healthcare (voice) process handling insurance-related calls. Employment Type: Full-Time Shift: Rotational shifts About the Role We are seeking a proactive and empathetic Customer Service Associate to join our healthcare insurance process team. The ideal candidate will have at least 2-3 months of experience handling insurance-related queries or working in a customer service role within the healthcare domain, preferably for international customers. Key Responsibilities Manage inbound and outbound calls related to healthcare insurance policies and claims. Provide assistance to customers regarding policy information, claims status, premium payments, and coverage details. Guide customers through the claim filing process and required documentation. Maintain accurate logs of customer conversations and transactions. Handle policy renewals, endorsements, and updates as per customer requests. Resolve policyholder issues efficiently and escalate unresolved cases appropriately. Ensure compliance with applicable country-specific regulations (e.g., HIPAA, GDPR) along with client and company standards. Consistently achieve targets in customer satisfaction and process KPIs. Required Skills & Qualifications At least 23 months of experience handling insurance-related queries or working in a customer service role within the healthcare domain, preferably for international customers. Strong communication skills in English. Understanding of healthcare insurance terms (policy, claims, TPA, coverage, etc.). Good listening and interpersonal skills; ability to explain policy details clearly. Familiarity with CRM tools and computer applications (basic MS Office). Ability to handle stressful scenarios and multitask. Willingness to work rotational shifts (including night shifts, if required).
Experience 6+years Location Chennai (Work from Office) MUST: Selenium, Playwright & Cypress Skill Sets 6 to 9 years of professional experience in SDET Programming Languages: Java/Typescript/Python/C# Web Technologies and Protocols: Understanding web technologies like HTML, CSS, and JavaScript Familiar of HTTP, HTTPS, RESTful APIs, GraphQL, Angular, React, jQuery Automation Frameworks and Tools: Proficiency in automation frameworks like Selenium/Playwright/Cypress. Test automation tools such as TestNG, JUnit, or NUnit. Web Element Locators: Ability to identify and locate web elements (CSS selectors, XPath expressions, HTML attributes, class names) Understanding of dynamic elements, iframes, shadow DOM, and handling different element states. API Testing: Understanding the principles and characteristics of APIs Knowledge in constructing requests, parsing responses, and identifying issues. Knowledge in writing scripts using Postman/SOAPUI/REST Assured Able to create, send, and analyse HTTP requests. Performance testing tools: Understanding types of performance tests load/stress/endurance testing Understanding performance metrics(response time, throughput, concurrency) Skills to identify bottlenecks, and diagnose performance issues Familiarity with tools like JMeter/LoadRunner/Gatling Solely handle Test Environment Setup Understanding networking concepts, protocols (e.g., TCP/IP), Understanding network-related issues Testing Concepts: Writing test strategy, test plan and test case, and test execution Version Control Systems: Bitbucket / GitHub managing code changes collaborating with other team members maintaining a history of code revisions. Continuous Integration/Continuous Deployment (CI/CD): Tools like Jenkins/Bamboo/Buildkite Integrating the automation into CI/CD pipelines Problem-Solving and Analytical Thinking: designing efficient automation solutions/Framework ability to identify and troubleshoot complex software defects Test Management and Reporting: Knowledge on Test management tools like JIRA or Zephyr Experience in generating comprehensive test reports Leadership and Mentoring: guiding and mentoring other team members providing technical expertise and guidance Communication and Collaboration: communicating testing progress to stakeholders. gathering requirements, clarifying expectations, and resolving issues communicate technical concepts to non-technical stakeholders collaborate effectively with cross-functional teams Agile Methodologies: Agile methodologies such as Scrum or Kanban Planning for Iterative development cycles Manage frequent releases Risk Assessment and Mitigation: Ability to identify and mitigate risks related to software quality. Measure how well risks are documented and managed throughout the project. Resource Management: Resource allocation and team management, assess the efficiency and productivity of the testing team. Ensure resources are allocated effectively to meet project deadlines and quality goals. Good knowledge of the AWS/Azure cloud platform Compare and contrast the various solutions given a problem statement Self-starter and Passionate to learn new technologies.