Application Developer

Applications Developer

We are seeking a skilled Applications Developer to design, develop, and maintain advanced contact center solutions. The ideal candidate will have a strong background in web development, telephony integration, and AI-driven applications, with proficiency in JavaScript, Python, React.JS, HTML/CSS, Twilio, Cisco CVP Call Studio, ICM Scripting, SQL, AI technologies using Google/Azure.

Key Responsibilities:

• Design, develop, and support contact center applications and workflows using Twilio, Cisco CVP Call Studio, and ICM scripting.
• Integrate Twilio SMS and Chat interfaces into agent platforms such as Cisco Finesse and Twilio Flex.
• Develop custom applications and automations using JavaScript, Python, HTML/CSS, and SQL.
• Implement and maintain AI-driven solutions, including chatbots and speech analytics, to enhance customer interactions.
• Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.
• Troubleshoot and optimize performance, reliability, and data flow across all integrated systems.

Qualifications:

• Bachelors degree in Computer Science, Engineering, or a related field, or equivalent professional experience.

• 8 -10+ years

  of hands-on experience developing and supporting contact center solutions using Google/Azure.
• Proficiency in JavaScript, Python, HTML/CSS, React.JS and SQL.
• Experience with Twilio (SMS, Voice, Chat) and its APIs.
• Strong knowledge of Cisco CVP Call Studio and ICM scripting.
• Familiarity with integrating contact center platforms with CRMs like Salesforce and HubSpot.
• Understanding of call flows, CTI, agent desktop customization, and contact center data structures.

Preferred Skills:

• Experience with Salesforce Service Cloud Voice and Agent Desktop APIs.
• Working knowledge of Calabrio reporting and transcription APIs.
• Familiarity with contact center AI tools (e.g., speech analytics, chatbots, NLP engines).
• Background in Agile or DevOps environments with CI/CD experience.
• Strong documentation and communication skills for technical and non-technical stakeholders.