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Teleperformance (TP)
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Team leader- Marathi/Gujarati

Team leader- Marathi/Gujarati

Teleperformance (TP)

2 - 7 years

2 - 5 Lacs

Mohali

Posted:1 week ago| Platform:

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Skills Required

Aht Attrition Customer Support marathi Gujarati BPO Attrition Control Target Achievement Team Handling KPI SLA Team Leadership Voice Process Shrinkage Shrinkage Control Team Coaching Domestic BPO Team Motivation KRA CSAT Bpo Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Manage a team of agents handling customer queries in Marathi/Gujarati language. Ensure effective communication with customers, resolving their issues efficiently. Monitor agent performance, providing feedback and coaching to improve KPIs such as AHT, CSAT, SLA, and shrinkage control. Develop strategies to reduce attrition rates through target achievement, team motivation, and team leadership skills. Collaborate with other teams to resolve complex customer complaints. Desired Candidate Profile 2-7 years of experience in BPO process (domestic BPO) or similar industry. Strong knowledge of Gujarati/Marathi languages for effective communication with customers. Proven track record in managing teams for voice processes like BPO/Call Centre operations. You can share your resume on this mail id Lovisha.ahluwalia@teleperformancedibs.com

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Teleperformance (TP)

www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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Team leader- Marathi/Gujarati

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