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Ziphertech
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Manager Operation - BPO Experience Mandatory

Manager Operation - BPO Experience Mandatory

7 - 12 years

|

8 - 12 Lacs

Mumbai Thane Navi Mumbai

Posted:1 week ago| Platform:

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Skills Required

Team Management Bpo Customer Service Domestic BPO Customer Operations Customer Service Operations International Operations Bpo Operations Process Management Voice Process Shrinkage Attrition Management SLA Management People Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

allocation to SDE’s interacting with client, attending Client calls & meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, Ensuring Process Improvement By Identifying Areas And Methods For Continuous Improvement (Re-engineering) Required Candidate profile Creating & Updating Daily Dashboards. Controlling Attrition. Maintaining/ Updating Skills Matrix. Ensuring Resource Utilization.Timely Escalation & Tracking Of Issues. Ensuring Resolution Of Issues

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Ziphertech

www.ziphertech.com

IT Services and IT Consulting

Navi Mumbai Mahashtra

11-50 Employees

39 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Mike Johnson

CFO

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