This role involves both field and office responsibilities, which will be need the candidate to put in best and honest effort to understand client's opeartional challenges and prepare SOPs, KPI based documentation, and checklists as well as assist in internal compliances, registration, and compliance management. Also candidatre have to make periodic visits to clients for audits at all premesis.
Responsibilities: Respond promptly to queries via phone, email & chat Maintain high NPS through exceptional service delivery Manage customer complaints professionally Collaborate with teams on process improvements
Responsibilities: Manage customer queries via phone, email & chat Maintain high NPS scores through exceptional service Collaborate with teams on process improvements Resolve issues promptly & professionally
Responsibilities: Ensure quality control standards met Collaborate with production team on packaging solutions Oversee packing operations at site Maintain inventory levels & stock rotation
Responsibilities: Prepare financial reports using Tally ERP software Collaborate with sales team on budget planning and forecasting Manage accounts payable/receivable and bank reconciliations