Job
Description
Job Title: Manager Operations (Government Projects BPO) Location: Chandigarh Experience: 5+ years (with significant experience in managing government/BFSI/public sector BPO projects) Employment Type: Full-Time Working Mode: 6 days, Work from Office Job Summary: We are seeking a highly experienced and strategic Manager Operations to lead the delivery and growth of government sector BPO projects. The ideal candidate will have a deep understanding of government processes, compliance frameworks, and high-volume service delivery. This role demands strong operational leadership, stakeholder management, and the ability to drive service excellence in a highly regulated environment. Key Responsibilities: Oversee end-to-end operations for government BPO projects, ensuring SLAs, KPIs, and compliance requirements are consistently met. Lead large-scale teams across multiple locations to deliver public-facing services with a focus on quality, efficiency, and customer satisfaction. Ensure full compliance with government regulations, data privacy mandates, and audit protocols. Liaise effectively with government authorities, public sector clients, and internal stakeholders to build trust and long-term relationships. Drive operational excellence through continuous improvement, automation, and process optimization. Develop strategic plans to scale operations, manage costs, and ensure profitability of government contracts. Manage risk, implement robust governance frameworks, and oversee incident management protocols. Work closely with project management, HR, technology, and quality teams to ensure aligned execution across departments. Prepare and present operational dashboards, financial reports, and strategic updates to senior leadership and clients. Key Requirements: Post Graduate with minimum 5 years of work experience as Centre Manager in Domestic/ International Call Center Should be below 50 years of age 3. Will be based in one location (Chandigarh) and travel to Bhubneswar & Kochi every month 3 days each at each location. He/She will the SPOC to the bank and present on the floor during the operating hours of supervise / oversee the entire operations of the center. Will be responsible for the managing and utilization of manpower, smooth , operations of centre, maintaining SLA, co-ordination between various departments, facility / service providers of the Bank. Regards Sangeeta Anand sangeeta.anand@iccs.in
