Team Lead

Education: Graduate/Undergraduate Experience Target (in this job or a related function/field) : 1-3 Years of experience as Team Leader Prior experience in Voice process is a must Experience working with cross-functional teams Experience managing budgets and resources Experience with project management methodologies Experience in a customer-facing role Experience with performance management and employee development Experience with data analysis and reporting Skills: (identify essential skills required, and identify additional skills that enable success in performing this job) Setting goals and objectives for the team and ensuring that they are aligned with the organization's overall strategy. Assigning tasks to team members and ensuring that they are completed within the given deadlines. Providing guidance and mentorship to team members to help them develop their skills and reach their full potential. Facilitating communication within the team and with other departments or stakeholders. Managing conflicts within the team and resolving issues that may arise. Monitoring the team's performance and providing regular feedback to team members on their progress. Identifying areas where the team can improve and implementing strategies to enhance their performance. Collaborating with other team leads and managers to ensure that the organization's objectives are being met. Knowledge: (describe type and level of knowledge needed to perform essential job functions and those that enable success in performing this job) Basic computer knowledge, needs to have updated knowledge on gadgets and technology Abilities: (describe type and level of abilities needed to perform essential job functions and those that enable success in performing this job) Leadership: Should have strong leadership skills to guide and motivate team members to achieve their goals. Communication: Should be able to communicate effectively with team members, other departments, and stakeholders to ensure that everyone is on the same page. Time Management: Should have excellent time management skills to prioritize tasks, set deadlines, and ensure that team members meet their deadlines. Problem Solving: Should be able to identify problems and develop solutions quickly and efficiently. Decision Making: Should be able to make informed decisions based on the information available. Interpersonal Skills: Should be able to work well with others and build strong relationships with team members, other departments, and stakeholders. Adaptability: Should be able to adapt to changing circumstances and be flexible. Organizational Skills: Should have strong organizational skills to keep track of multiple projects, tasks, and deadlines. Technical Knowledge: Should have a deep understanding of the work being done by the team and the technical skills required to perform it. Mentoring and Coaching: Should be able to provide guidance and mentorship to the team members to help them develop their skills and reach their full potential.