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Jobs in navi mumbai
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Globiva
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Team Lead

Team Lead

1 - 6 years

|

2 - 3 Lacs

Posted:22 hours ago| Platform:

Apply

Skills Required

team handling team coaching banking process bpo operations lead operations shrinkage attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage daily operations of the team, ensuring efficient processing of customer requests.
Oversee banking processes, including shrinkage management and attrition control.
Develop and implement strategies to reduce shrinkage rates and improve overall performance.
Provide coaching and guidance to team members on BPO operations best practices.
Analyze data to identify areas for improvement in team handling and operations.

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