Team Lead Support - Fintech - Navi Mumbai

Urgent Hiring Role: Team Lead Support CTC: As Per Hr Policy Location: Mumbai - Seawoods Key Responsibilities: Leading and motivating a team (~15 FTEs) to meet and exceed personal targets and team SLA expectations (e.g. KPIs, productivity & quality) Managing Workflow in order to maintain overall department expected service delivery, including regular schedule and capacity planning Managing and being a POC for all customer and team related escalations Conducting regular one to ones, team meetings and performance reviews Defining, reviewing and providing ongoing, meaningful feedback on performance objectives to employees Taking measurable actions to monitor and increase engagement, motivation and retention of employees. Working closely with management team to resolve potential client escalations Providing regular and ad hoc reporting to management team Proactively identifying and communicating market trends and insights Constantly cooperating with internal stakeholders to keep service up to date Qualification Requirements: 5+ years experience as a Team Lead in the service-providing industry, preferably in banking or fintech environment Experience in KPIs and Target implementation from the scratch Ability to multi-task, prioritize, manage time effectively and think outside the box Experience in Data analytics, working with mid data volumes Ability to work under pressure in a fast-paced environment, with a strong focus on customer satisfaction Excellent communication, engagement and people development skills Bachelor degree Willing to work Nights and Weekends on a rotating shift basis We consider as a plus: previous startup experience knowledge of the credit card or consumer finance industry, especially fintech proficiency in SQL/ Advanced Excel or any other data manipulation tool