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Team Leader

HDB Financial Services

3 - 5 years

2 - 3 Lacs

Hyderabad

Posted:2 days ago| Platform:

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Skills Required

BPO Telecalling Dailer Collections Shrinkage Attrition

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Full Time

Job Description

Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments KEY RESPONSIBILITIES Preferred candidate profile On-the-job training. Performance Reporting Maintaining MIS Address : HDB Financial Services,Suryodaya ,5th Floor Near Prakash Nagar Metro station Begumpet- Hyderabad

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HDB Financial Services

www.hdbfs.com

Financial Services

Mumbai

1001-5000 Employees

456 Jobs

Key People

Vinay Aurangabadkar

MD & CEO
K. Ramesh

Chief Financial Officer (CFO)

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