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5.0 - 7.0 years
4 - 5 Lacs
bengaluru
Work from Office
Greetings from 1Point1 Solutions... Looking for an immediate Joiners .. Hiring for Assistant Manager for Collections Process Designation : Assistant Manager Qualification : Any Graduate Salary : 4.5 LPA - 5 LPA Notice : Immeidate Joiner Experience : * Candidate who carries Senior Team Lead experience into collection process can apply for Assistant Manager position. * Candidate should have knowledge about dailer JOB DESCRIPITION Establish mechanisms to ensure enhancement in the overall productivity, volume and competence levels of the BPO division through strategic interventions. Create, mentor and lead an effective BPO team of Team Leaders / Experts Build and maintain effective long-term rel...
Posted 3 weeks ago
2.0 - 5.0 years
0 - 0 Lacs
mumbai city
On-site
Hi, We have an urgent opening with Epicenter Technologies for Dailer Engineer. Location/Hours Location: Mumbai, Bhayandar Shift: Rotational shifts Job Responsibilities / Expectations Manage and optimize the dialer system including configuration, maintenance tasks, and compliance Handle dialer management activities to ensure optimal system performance Oversee campaign management for inbound and outbound operations Provide technical support for dialer-related issues and troubleshooting Generate reporting and analytics to monitor system performance and campaign effectiveness Ensure compliance and security standards are maintained across all dialer operations Configure and troubleshoot Vicidial ...
Posted 1 month ago
1.0 - 3.0 years
0 - 0 Lacs
mumbai city
On-site
Software & Database Support Executive (DIALER) . Key Responsibilities : Software & Database Support Executive (DIALER) Software and Hardware Troubleshooting. Monitor and adjust performance of dialer systems. Experience of working with remote application during troubleshooting staged. Understanding of My SQL database-design principles, data structures and optimizations. Knowledge of LINUX is must. Ability to operate tools, components, and peripheral accessories. Identify possible needs for improvement in processes, learning and systems and refer them to senior management. Demonstrate high standards of personal performance. Analysis of dialer-output data to identify potential problems/issues. ...
Posted 1 month ago
2.0 - 3.0 years
4 - 5 Lacs
bengaluru
Work from Office
Greetings from 1Point1.. Immediate Hiring for Collections Assistant Manager ...!! Looking for an Immediate Joiners.. Designation : Assistant Manager Qualification : Any Graduate Languages : English + any 2 regional languages Working Place : Bangalore Experience : Team Leader or assistant manager experience in any collections process can apply. Interested candidates can call to HR Pruthvi - 9620664492 or share your updated CV on same watsapp number
Posted 2 months ago
3.0 - 7.0 years
2 - 3 Lacs
hyderabad
Work from Office
Role & responsibilities 1. Supervise and motivate a team of Telecalling agents 2. Conduct regular performance reviews and provide feedback. 3. Develop and implement training programs to enhance team skills. 4. Analyze customer data and develop targeted collection strategies. 5. Ensure compliance with regulatory requirements. 6. Identify areas for improvement and implement corrective actions. 7. Handle escalated customer complaints and resolve issues. 8. Ensure excellent customer service. Location: HDB Financial Services Opp Model House Gokul Towers,4th Floor Near NIIMS Hospital, Pillar No-1116 Punjagutta - Hyderabad
Posted 2 months ago
3.0 - 7.0 years
2 - 3 Lacs
chennai
Work from Office
Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments KEY RESPONSIBILITIES Preferred candidate profile On-the-job training. Performance Reporting Maintaining MIS
Posted 2 months ago
2.0 - 7.0 years
2 - 4 Lacs
bengaluru
Work from Office
Hiring for Team Leader Collections Location: Bangalore Department: Banking Collections Working: - 6 days / Day shift Job Summary: The Team Leader Collections is responsible for overseeing a team of collection agents to ensure efficient debt recovery while maintaining positive customer relationships. This role requires strong leadership skills, the ability to analyze collection performance, and the implementation of strategies to improve recovery rates. Key Responsibilities: Team Management & Leadership Supervise and support a team of collection agents, ensuring adherence to company policies and procedures. Provide training, coaching, and performance evaluations to improve team efficiency and...
Posted 3 months ago
1.0 - 2.0 years
4 - 4 Lacs
bengaluru
Work from Office
Greetings from 1Point1 Solutions.. Hiring for Collections TEAM LEADER (Preferred Immediate Joiner) Looking for Immediate Joiner Designation : Team Leader Qualification : Any Graduates can apply Languages : English + Tamil + Telugu + Kannada (along with english any 1 one South language is manadatory) Salary : 3.8 LPA - 4.5 LPA Location : Bangalore Credit Card Collections Experience is manadatory. Interested candidates can call to HR PRUTHVI - 9620664492 or share your cv on same watsapp number
Posted 4 months ago
3.0 - 7.0 years
2 - 3 Lacs
noida, greater noida, delhi / ncr
Work from Office
Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments KEY RESPONSIBILITIES Preferred candidate profile On-the-job training. Performance Reporting Maintaining MIS Note : Interested candidate can come for walk In Interview at belo...
Posted 4 months ago
3.0 - 5.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments KEY RESPONSIBILITIES Preferred candidate profile On-the-job training. Performance Reporting Maintaining MIS Address : HDB FInancial Services Ltd. #1, Ramachandra Complex, 1st...
Posted 6 months ago
3.0 - 5.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments KEY RESPONSIBILITIES Preferred candidate profile On-the-job training. Performance Reporting Maintaining MIS Address : HDB Financial Services,Suryodaya ,5th Floor Near Prakash...
Posted 6 months ago
4 - 9 years
3 - 4 Lacs
Kolkata
Work from Office
Key functions will be: • To Handle minimum of 3 - 5 team leaders with their team • To achieve collection targets of the Respective portfolios assigned. • Co-ordinate with bank team with respect to day to day operations. • Continuously monitoring Tele-calling teams performance, suggest and implement Strategies to enhance productivity. • Responsible for managing attrition across assigned teams. • Responsible for smooth flow of process relating to collections. • Prepare and publish report on daily team performance. KEY RESPONSIBILITIES • Team Handling, Target Achievement. • Suggest and Implement Strategies to enhance productivity. SKILLS / COMPETENCIES REQUIRED • Graduate • 4-6 yrs experience i...
Posted 7 months ago
4 - 9 years
4 - 7 Lacs
Kolkata
Work from Office
Key functions will be: Designing & Managing call quality parameters and customer satisfaction on calls made. Working on risk reduction strategies for the assigned centre taking in consideration relative factors. Conducting regular meetings with the Bank Team to ensure a constant improvement in the collections process. Regular Coordination with the collection agencies to expedite the EMI collection process. Managing attrition and Employee satisfaction. Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations. KEY RESPONSIBILITIES Strong analytical and problem solving skills. Strong decision making skills. Strong inter-per...
Posted 7 months ago
3.0 - 7.0 years
2 - 3 Lacs
bengaluru
Work from Office
Role & responsibilities On-the-job Product Training of new joinees Maintain MIS for Allocated Pool Tracking Callers properly Inspire / motivate callers to achieve targets Sending Pick-up files Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Coordinate with Collection agencies Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow Liaise between different departments KEY RESPONSIBILITIES Preferred candidate profile On-the-job training. Performance Reporting Maintaining MIS Address : HDB FInancial Services Ltd. #1, Ramachandra Complex, 1st...
Posted Date not available
2.0 - 4.0 years
4 - 4 Lacs
bengaluru
Work from Office
Greetings from 1Point1.. Hiring for BPO Collections Team Leader. Looking for an Immediate Joiner. Designation : Team Leader Salary : Decent hike on previous salary Graduation : Any Graduates Working Location : Bangalore.Kudlu gate Roles and Responsbilities : * Experience is required into collections Process * Should have knowledge on KRA and KPIs * Should have knowledge on Dailer (or) RM Interested candidates can call to HR Pruthvi - 9620664492 or share your updated cv on same watsapp number
Posted Date not available
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