Shift Manager

Job Title: SHIFT MANAGER Location: Bengaluru Company: Amadora Gourmet Ice Cream www.amadora.in About Us: Amadora Ice Cream is a premium artisan ice cream brand rapidly expanding across India. With 6 stores in Bengaluru, 4 stores in Chennai, we are committed to delivering the best quality products and exceptional customer experiences. To support our growth and maintain operational excellence, we are looking for a dynamic Multi-Store Manager to oversee multiple locations, focusing on audits, sales performance, training, and new store openings. Outlets – Bengaluru (6no’s) Chennai (4no’s) Bengaluru Locations – HSR Layout, JP Nagar, UB City, ECO World, Phoenix City, Forum Rex Walk. Current Take Home Salary - Expected Take Home Salary - When can you join us – Which Outlet do you prefer to work – How much kilometer distance from your home to your preferred outlet – Reason for Leaving the Last job – Video Call Interview Date & Time -   How to Apply: If you are passionate about customer service and ready to be part of a growing brand, we would love to hear from you. Please send your resume and a short cover letter detailing your experience to jobs@amadora.in and WhatsApp number – 999 4681 138 with following details Role – SHIFT MANAGER The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service. Job Description: 1. Team Leadership: ·       Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff. ·       Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals. 2. Customer Service: ·       Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly. ·       Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience. 3. Shift Operations: ·       Open or close the store as scheduled, following established opening and closing procedures. ·       Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours. 4. Quality Control: ·       Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes. ·       Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed.   5. Food Safety and Hygiene: ·       Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients. ·       Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment. 6. Cash Handling: ·       Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers. ·       Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds. 7. Training and Development: ·       Train new employees on company policies, procedures, and operational standards. ·       Provide ongoing coaching to enhance staff performance, including cross-training for different roles. 8. Problem Solving: ·       Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions. ·       Escalate any complex problems to higher management as needed. 9. Sales and Upselling. ·       Encourage suggestive selling techniques to increase average transaction values. ·       Monitor sales performance, analyze trends, and implement strategies to drive revenue growth. 10. Reporting: ·       Maintain accurate records of daily sales, customer feedback, and employee performance. ·       Generate shift reports for management review, highlighting notable achievements and areas for improvement. Qualifications: ·       High school diploma or equivalent; a degree in hospitality, business management, or a related field is advantageous. ·       Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment. ·       Strong customer service orientation and interpersonal skills. ·       Knowledge of food safety regulations and best practices. ·       Ability to lead and motivate a team, fostering a positive work environment. ·       Proficiency in cash handling and point-of-sale systems. ·       Detail-oriented with excellent organizational and multitasking abilities. ·       Effective problem-solving skills and the ability to remain composed under pressure. ·       Flexibility to work varied shifts, including weekends and holidays. ·       Basic computer skills for reporting and communication purposes. Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company. Benefits: ·       Competitive salary with performance-based incentives. ·       Opportunities for career growth and advancement. ·       A chance to be a part of Amadora's nationwide expansion journey. ·       Statutory benefits like PF, Esi, Bonus, Gratuity. Employment Type: Full Time